I was returning to Trivandrum after 9 years. My previous experience of the city had left me with either a choice of expensive star hotels or sub-standard cheap hotels. The cheaper options were OK for my previous trip when I was single. However, this time, I was looking for a clean and modern hotel at an affordable price. After some internet survey, I chose Keys. And I made a good choice. This hotel is well located - very close to the railway station and the Shree Padmanabh Swamy Temple. Being a new hotel, this has good and modern amenities - clean room, clean and refresing bathroom (a very important element of a hotel stay) centralised air conditioning, lifts with secure access via key-card. Check-in was prompt and professional. However, hotel service is a weak aspect - not sure if language barrier is the constraint. On multiple occassions, I was let down by Hotel Services. I called front-desk to book a cab - after being put on hold multiple times and after repeating the same need to multiple people, I was hung upon. When I called back, I was told that someone will call me back - no one did. Thankfully, I remained persistent and achieved my objective. I enquired about temple timings at Shree Padmanabh Swamy Temple - 3 staff members gave me 3 different answers neither of which were correct. I ordered coffee for room service during early morning - it took almost 45 minutes to serve. Finally, the complimentary breakfast was a mixed experience. Indian options, particularly hot items were fresh and tasty; continental options, particularly, bakery items did not appear fresh. Overall, the hotel was a good value for money.
- Official Description (provided by the hotel):
- Keys Hotel is located centrally in Trivandrum which makes it accessible from all parts of the city. Keys Thiruvananthapuram provides all amenities as per international standards. Hotel is largely automated and provides cheerful and stylish stay to all its guests. Breakfast and high speed WiFi are complimentary for all. ... more less
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- Also Known As:
- Keys Hotel Thiruvananthapuram Kerala, India