This place was basically a place to crash for our last two nights before flying out. We weren't after a flash place but we did want clean and opted for what they called a "Deluxe Suite". It was not luxurious however.
The room had cockroaches in plentiful supply.
Reception were dithering and slow: if there are two people behind the counter how about the guy doing nothing answers the phone instead of the guy dealing to us being distracted from the task of checking us in?
Our so called luxury suite had a nasty bath tub with a revolting sealer around the edges that had turned black with filth. There is no way you would actually use it. Hot water was only available from the shower in the mornings, at night you had to order a bucket of hot water with which to wash.
On our second (and final) night management saw fit to arrange renovations (renovation, not emergency maintenance) to be carried out at 1 am. Absolutely ridiculous. At a time when pretty much every guest there would want to be sleeping they are hammering away and using grinders and other power tools! I'm sorry, but any hotelier that thinks that is even remotely acceptable should not work in this industry.
The Vegetarian Restaurant there is very good it would be fair to say and we did eat there three times during our stay. That would probably be the hotel's only saving grace.
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- Also Known As:
- Highland Hotel Kerala, India