I recently returned from a lengthy stay in India and it saddens me to write that although a beautiful property, Shalimar Spice Garden offered the worst service of any hotel I have ever been to. The staff was not trained in any way whatsoever. Although 90% of the guests spoke English, few of the staff did. Getting something as simple to drink as a cup of tea often ended in a 45 minute wait. The pool, though lovely, had too few chairs, so that it was usually not possible to sit by it. The staff would routinely enter the room despite a "do not disturb sign" on the door. The spa service was anything but relaxing. One of our party was ushered into a linen closet for her treatment. The restaurant was wildly inconsistent, but owing to service that was beyond incompetent, most of my groups meals ended in frustration. I would never stay there again, and I advise anyone to avoid this place like the plague. It was amateurish in almost every facet.
- Also Known As:
- Shalimar Spice Garden Hotel Kumily
- Shalimar Spice Garden Thekkady
- Shalimar Spice Garden Hotel
- Shalimar Spice Garden Thekkady, Kerala
- Official Description (provided by the hotel):
- The bridge to Shalimar, over a mountain stream meandering through the resort, transcends you to another world, seemingly untouched by man. Shalimar Spice Garden is a celebration of scents and colours. Pepper vines snake through your room balconies, butterflies dance to the sound of silence and orchids smile into your windows every morning. This Sublime Journey through waterfalls, tea estates, spice & vegetable plantations, and Periyar Wildlife Sanctuary only enhances the invitation to live the Shalimar experience. ... more less
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