We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Subpar food served for dinner buffet” 2 of 5 stars
Review of Hotel Indraprastha

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Kottayam
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Hotel Indraprastha
Save
You added Hotel Indraprastha to your Saves list
S.H Mount P.O | M.C. Road, Kottayam 686006, India (Formerly Hotel Fairmont)   |  
Hotel amenities
Ranked #5 of 26 Hotels in Kottayam
Bengaluru (Bangalore), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Subpar food served for dinner buffet”
2 of 5 stars Reviewed July 1, 2013

On the occasion of my mother's birthday, I was hosting a few of my immediate family members. Having lunched at the hotel previously (a la carte), I had found the food to be very good. But having heard comments about certain buffet items getting finished ahead of closing time, I came to the hotel a day in advance (22nd June, Saturday). I met with the buffet restaurant manager, went through the previous day's menu and the seating arrangements. Subsequently, I reserved tables for 15 to 20 guests (8:30 PM, Sunday). The only instructions I left were that at least one red meat dish should be there (since the previous day's menu had only white meat and fish) and that none of the items should go empty before closing time. The staff was cordial, took down the instructions and I left with my mind at peace.

On Sunday evening I called ahead to inform the buffet restaurant manager that the guests will come only by 9:30 PM. We managed to reach the restaurant by 9:15 PM and were promptly seated. The only guests besides us were two couples. We were a group of 14 adults ad 2 kids. I requested the soup to be served on the table, the staff agreed and the soup started being served. Everything was fine until that point, and everything went downhill after that. The soup (sweet corn chicken) was served lukewarm (yes, not even warm) and was extremely sweet. First impression of food - bad. I hoped with all my heart that it was a one off case and the main course would fare better. But my hope was in vain and the entire range of offering (barring the ribbon noodles, pork varattiyathu and paalappam)was disappointing. The food was bland, tasteless and distinctly had the feel of being stale. On top of it was the menu selection, which had incredible pairings like kappa and chilly fish. The naan was cold, cut into very small (bite sized) pieces and kept at the counter. I could only watch in horror as the guests quickly skipped over the main course and headed for desserts. Here too matters were not much different (with payasam being the only exception). The shopped fruits section had watermelon and pineapple (considered cheaper among fruits) and traces of grapes and apple. I could see the guests making a beeline for the fruits-ice cream combo and then the final straw happened- the fruits plate got empty. I informed the staff ad it got refilled - just enough for a single serving. Needless to say it got empty again. And again. I had to request the staff each of the three times it had for a refill. The guests were done with the food by 10:00 PM and went down to the lobby. I was presented with a bill and asked for opinion by the restaurant manager. I told him the food was disappointing, and that apart from the fruits plate issue, the service was good. He nodded. I told him to convey my feedback to the chef and again he nodded.

I reached the lobby to find my mother speaking with the front desk in agitated tones. As with all mothers, she is also an excellent cook. She was very upset with the food and gave a strong feedback in the form supplied by our front desk staff. He promised a call back which never happened.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

22 reviews from our community

Traveler rating
    8
    9
    4
    1
    0
See reviews for
6
5
1
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Any
English first
Bangalore
Top Contributor
71 reviews 71 reviews
45 hotel reviews
Reviews in 42 cities Reviews in 42 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed June 30, 2013

A new hotel with clean but small rooms. Given the small space, the hotel is priced high. Probably for the good fittings in the toilet. Service is average. The buffet at breakfast and lunch was adequate with some good dishes but nothing to rave about. Expected more from this hotel.
Centrally located but with the narrow bridge, we experienced some traffic problems.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 28, 2013

It is a lovely hotel as far as location and cleanliness is concerned. Do request a room facing North as you have some thickly wooded groves and the green is sure to relax you.
THE Town known for its three Ls letters, latex and lakes have staff who find it difficult to understand any language other than Malayalam. The few staff they have from NE can speak Hindi and English. So any requests can be misunderstood and instead of hot water you are likely to get flavourd water!!
The hotel is well located and is clean. However, power is an issue so corridors and passageways are dark. Ensure that the hotel staff light up your way. Hot water is at a premium and you can get a good hot shower only around midday in this rather laid back town. Non vegetarians can have a good choice at the buffet. THe choice for vegetarians is not only limited but very average in taste.
However, the friendliness and the eagerness to help makes up for the shortcomings. The free wifi is also a big plus and connectivity is pretty fast.

Room Tip: Ask for rooms facing the woods rather than the parking areas as the bar that side is quite a nuidanc...
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 7, 2013

We had conducted twice a function of 60 pax at this hotel. Quiet decent service , very helpful and kind staff.
The only issue we had was that the AC was switched off before the guest left the premises .

I come here quiet often to the bar & the restaurant . Very good service .
Unfortunately the AC will be too cold in the restaurant or the TV is too loud in the Bar and each time we have to insist the hotel employees to rectify the same.

I had also had the opportunity to book rooms for my friends at this hotel. Rooms are clean and good service .
However i request the management to direct your Housekeeping employees to take prior approval from your guests before a turn down service is done or a departure is done .

I request you also to please make sure that the EDC machine at the Front desk accepts Credit cards of all nationalities. I have had twice an issue while checking out and was delayed. I request the hotel GM to see to this issue personally as there can be guests who check out without paying as your machine is not accepting International Debit/Credit cards and thus resulting in a loss for the hotel.

I would recommend this hotel as this is probably the only one hotel which maintains few standards when compared to the other existing hotels in Kottayam.

However if you are ready to pay , there are many options in Kumarakom (11 kilometres from Kottayam) , but they are way too expensive when compared to Fairmont Kottayam.

Room Tip: Please call the hotel while you book your room and tell them what you need exactly . Please also...
See more room tips
  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kottayam, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2013

great hotel to stay ...nice service ....but the star attraction is their food ....the chef's supertalented ....try n avoid the indian cuisine ....the continental stuff is just mouth watering and i love the way they present it !!! ample parking space and a lot of cool places to hang out ...definitely recommended!!!

Stayed June 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kottayam, Kerala, India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2013

We had an engagement party in this hotel and all their arrangements were superb. Dishes were very tasty and magnificently arranged
Excellent hotel in Kottayam and No.1 services and the amenities are awesome. All modern amenities the swimming pool is on the top is nice and its an excellent facility in Kottayam. Full credit goes to the manager Mr. Shibu Mathew
Keep it up....

Regards....
9895415331

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, Karnataka, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2013

The rooms are of top quality and well maintained. The hotel has a restaurant too that serves a good combination of local and continental dishes. Overall a great place to stay if you are visiting kumarakom or some place nearby.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Indraprastha? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Indraprastha

Address: S.H Mount P.O | M.C. Road, Kottayam 686006, India (Formerly Hotel Fairmont)
Location: India > Kerala > Kottayam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 26 Hotels in Kottayam
Price Range (Based on Average Rates): $
Number of rooms: 31
Official Description (provided by the hotel):
Hotel Indraprastha formerly known as Fairmont,is perhaps the first hotel in Kottayam which properly identifies and accurately meet the requirements of a deserving traveler keeping in with identity of Kerala as "Gods Own Country." The fine Hotel is situated at Kottayam S H Mount. Its elegant and contemporary design is supported by gracious, caring and personalized service.It has 31 tastefully appointed guest rooms and suites,restaurants and lounge bar. The hotel offers extensive meeting and conference facilities supported by the latest technology. Recreational facilities include a rooftop swimming pool, and a fully equipped fitness centre. The hotel's proximity to the Railway station and convenient access to entertainment, recreation and shopping centers, will make it an ideal destination for business and leisure travelers. ... more   less 
Also Known As:
Hotel Indraprastha Kottayam, Kerala, India

Owners: What's your side of the story?

If you own or manage Hotel Indraprastha, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.