On the occasion of my mother's birthday, I was hosting a few of my immediate family members. Having lunched at the hotel previously (a la carte), I had found the food to be very good. But having heard comments about certain buffet items getting finished ahead of closing time, I came to the hotel a day in advance (22nd June, Saturday). I met with the buffet restaurant manager, went through the previous day's menu and the seating arrangements. Subsequently, I reserved tables for 15 to 20 guests (8:30 PM, Sunday). The only instructions I left were that at least one red meat dish should be there (since the previous day's menu had only white meat and fish) and that none of the items should go empty before closing time. The staff was cordial, took down the instructions and I left with my mind at peace.
On Sunday evening I called ahead to inform the buffet restaurant manager that the guests will come only by 9:30 PM. We managed to reach the restaurant by 9:15 PM and were promptly seated. The only guests besides us were two couples. We were a group of 14 adults ad 2 kids. I requested the soup to be served on the table, the staff agreed and the soup started being served. Everything was fine until that point, and everything went downhill after that. The soup (sweet corn chicken) was served lukewarm (yes, not even warm) and was extremely sweet. First impression of food - bad. I hoped with all my heart that it was a one off case and the main course would fare better. But my hope was in vain and the entire range of offering (barring the ribbon noodles, pork varattiyathu and paalappam)was disappointing. The food was bland, tasteless and distinctly had the feel of being stale. On top of it was the menu selection, which had incredible pairings like kappa and chilly fish. The naan was cold, cut into very small (bite sized) pieces and kept at the counter. I could only watch in horror as the guests quickly skipped over the main course and headed for desserts. Here too matters were not much different (with payasam being the only exception). The shopped fruits section had watermelon and pineapple (considered cheaper among fruits) and traces of grapes and apple. I could see the guests making a beeline for the fruits-ice cream combo and then the final straw happened- the fruits plate got empty. I informed the staff ad it got refilled - just enough for a single serving. Needless to say it got empty again. And again. I had to request the staff each of the three times it had for a refill. The guests were done with the food by 10:00 PM and went down to the lobby. I was presented with a bill and asked for opinion by the restaurant manager. I told him the food was disappointing, and that apart from the fruits plate issue, the service was good. He nodded. I told him to convey my feedback to the chef and again he nodded.
I reached the lobby to find my mother speaking with the front desk in agitated tones. As with all mothers, she is also an excellent cook. She was very upset with the food and gave a strong feedback in the form supplied by our front desk staff. He promised a call back which never happened.
- Official Description (provided by the hotel):
- Hotel Indraprastha formerly known as Fairmont,is perhaps the first hotel in Kottayam which properly identifies and accurately meet the requirements of a deserving traveler keeping in with identity of Kerala as "Gods Own Country." The fine Hotel is situated at Kottayam S H Mount. Its elegant and contemporary design is supported by gracious, caring and personalized service.It has 31 tastefully appointed guest rooms and suites,restaurants and lounge bar. The hotel offers extensive meeting and conference facilities supported by the latest technology. Recreational facilities include a rooftop swimming pool, and a fully equipped fitness centre. The hotel's proximity to the Railway station and convenient access to entertainment, recreation and shopping centers, will make it an ideal destination for business and leisure travelers. ... more less
- Also Known As:
- Hotel Indraprastha Kottayam, Kerala, India