On the 5th February 2013, after spend the morning out looking around kochi, I returned to the hotel to start checking out. Upon approaching my room I noticed the door was open. When I got to the door I stood there for about five seconds while watching an employee searching through my bag. She was not a maid, but had the uniform of the reception staff. I confronted her immediately. She knew she had been caught, and tried to give some silly excuse. I quickly called the manager up to the room. The manager could not explain her actions, but defended her saying she's been working there for 6 years. When I asked why she was looking through my bags, no one would give me an answer. After we checked she had not yet stolen anything, we checked out of the hotel. They tried to give me a comment card to fill out, but I told her I'm going to write a trip advisor report, as that's what I do for each place I stay. She kept begging me not to.
Finding an employee in your room searching your bags is the absolute worst thing that can happen in a hotel. They knew she was trying to steal, yet did not really do anything about it. They just tried to brush it under the rug.
- Official Description (provided by the hotel):
- Hotel FortQueen is a new hotel at Fort Kochin. ... more less
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- Also Known As:
- Hotel Fort Queen Kochi (Cochin), India - Kerala