I have stayed in many hotels in my time and this counts as the worst. I have travelled extensively throughout India and this is the worst hotel I have experienced in India. Everything went wrong on arrival the elevators were broken and my group of 13 were on 5th and 6th floor. The restaurant closed at 11pm (we arrived 10:45) and 24 hour room service as advertised was refused. The bar too closed and so there was no snack food either. This was after the manager a advised they would remain open. Laundry was returned with melted pants and shrunk shirts. Breakfast was terrible and toast refused? The hotel was falling down with rotten door linings and wires hanging from every place. Air on was not working in a couple of rooms. The hotel is in a very bad location with hardly any taxis or autos outside and when travelling to Fort Kochi getting back was very hard because no-one could find it. The manager was very rude - he answered the phone when I was at his desk discussing an issue and proceeded to have a conversation with another person! The elevator continued to break and one of my party got trapped for 5mins! Sheets and bed cover were disgusting - I am sure they had not been cleaned from previous guest - tipped the maid to get them changed and provide a top sheet as well, but that did not happen. The hotel would not allow us to charge to our room and it seemed like they were on a cash only basis to keep going as there were not many guests in a large hotel at high season
- Also Known As:
- Mermaid Hotel Kochi
- Mermaid Hotel Kochi (Cochin), India - Kerala
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