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“Relaxing, caring Taj service” 5 of 5 stars
Review of Vivanta by Taj - Malabar

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Vivanta by Taj - Malabar
5.0 of 5 Hotel   |   Willingdon Island, Kochi (Cochin) 682009, India   |  
Hotel amenities
Ranked #3 of 171 Hotels in Kochi (Cochin)
Watford,UK
Top Contributor
114 reviews 114 reviews
44 hotel reviews
Reviews in 55 cities Reviews in 55 cities
87 helpful votes 87 helpful votes
“Relaxing, caring Taj service”
5 of 5 stars Reviewed March 14, 2014

We arrived at the hotel after a gruelling trip from London via Dubai. We were 18 hours late and Emirates had lost our luggage. I was almost in tears when we checked in at 6am . The hotel could not have been better. Our star was Sunil at reception. He found us spare clothes and hats and gave us lovely tolietries and express cleaning of our clothes. Best of all, he took over the whole business of tracking down our bags with Emirates. We were able to relax and enjoy the hotel. The stress of the journey melted away in the gorgeous grounds and swimming pool. We loved the sunset cruise and our massages in the spa.
Nothing was a problem. A staff member was sent into the city to arrange a top up for our mobile phone and the CyberButler (!) obtained chargers for us.
By the end of our second day we had both cases safely delivered and had the best meal of our entire trip in the Rice Boat restaurant.
We felt looked after like family. The hotel has an air of understated luxury and style. We felt soothed and invigorated. Food is excellent and the decor stylish.
Our ground floor heritage room was quiet and comfortable. We explored Cochin via the cheap local ferry and tuk-tuks. Our only regret was losing our first whole day due to our travel delays.
You will not go wrong with the Taj as your choice. We spoke to several people on our travels who were disappointed with Malabar House and Brunton Boatyard and we felt we had chosen well. Thank you Taj Malabar and especially Sunil who was our hero.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, April 4, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!

Thank you for sparing your valuable time and posting a great review of our hotel.

We are very grateful for your note complimenting the services and facilities of our hotel. Our endeavor is to ensure each guest is given a seamless experience.

It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience. Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Assuring you of our best services and attention at all times.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,011 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (339)
Date | Rating
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Delhi
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 14, 2014

I'm very late reviewing this place but would really like to thank the Taj staff, led by the Guest Relationship Manager Mr Panicker, for making our 4 day stay relaxed & perfect in every way. First of all it's a small but beautiful property on Willingdon island. The location is a bit away for people who want to sight see & go into Cochin town or Matancherry but it's just a taxi or boat ride away. For a relaxed stay in beautiful environs,it's lovely !
From the minute we stepped in the warmth & hospitality with which we were greeted stayed with us till they saw us off. Chef Nobu even packed us some sandwiches to take with us to the airport. Food overall was good - we tried all the restaurants.
We enjoyed the spa & the stunning infinity pool. I liked the traditional decor of the property as well.
We would definitely recommend this hotel to anyone looking for the much needed R & R :)

Room Tip: In the tower wing,higher the floor the better sea view, In the heritage wing the corner rooms.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, March 25, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience. Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2014

Our family chose this hotel to begin our family trip to Kerala. Needless to say, WOW. This was an amazing experience. I cannot stress how amazing the customer service here was. These people treat you better than family. From the amazing welcome drink as soon as you enter and check in, to walking you up to your rooms, to smiling people at every turn and corner, to each and every restaurant and their attention to detail, to the chefs coming out to see how your food was, to the free cruise, free snacks and food, to the well-thought out tours and caring for your every need -- this hotel has it all covered. There is nothing they can't do for you and they do it with every bit of joy and smiles. There is no other place in Kochin that we could think of ever staying at ever again other than here. One morning, as we set out for a day trip, the waiter at breakfast spent about 20 minutes writing for us in detail all the places to see - not just in Kochin but in Kerala as well - he did this because hospitality was in his blood and you could tell every bit of it. They take joy in your happiness so you will come back, and it worked for us. And the breakfast was heavenly. The only suggestion I'd have for them is to find a better avenue/route for guests to go to the boat that taxis to other area of Kochin -- the walk there is very rough terrain and quite long. Maybe a free car would be nicer touch.

Room Tip: Sunset view is great but if you plan on being outdoors, probably not needed.
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, March 14, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience. Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We have made a note of your suggestion. Let me assure you that we will certainly work on the feedback provided to the best of our abilities.

We trust the Vivanta charm will attract you again soon and it will be our pleasure to delight you. Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
56 reviews 56 reviews
53 hotel reviews
Reviews in 52 cities Reviews in 52 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed March 12, 2014

Stayed 2 nights. Very nice infinity pool, very relaxing, with great views, but the location means you are isolated in that part of Kochi. Good included sunset cruise and the masala tea at breakfast was one of the best we had in a 3 week trip! Good spa with prices to match, higher than what we paid elsewhere, more like "almost" international prices.

The a la carte food was very good and reasonably priced for an isolated location, but the buffets were very expensive, so did not try them: Lots of people around us were eating a la carte...if they would bring down the buffet prices to a more reasonable price, I'm sure they would be much easier to sell!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, March 14, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!

Thank you very much for your kind comments on the hotel.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction.

We certainly look forward to your return in the future, and to extending the warm Taj hospitality and great stay experience that we always strive to deliver.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2014

A great property in an island with excellent sea views and awesome sea food. Those who love fish this place is a paradise. The service at the place is excellent and top notch. We also got a complimentary sunset cruise with our package. They also gifted me with some spices pack and a small necklace for my wife as well when we check out. It was really a kind gesture. These little acts of surprises made our stay memorable.

Thanks to Shiju Nambiar for making sure our stay is comfortable and allocating us a very nice room in the corner of the property with excellent view. The hospitality of the staff is really amazing.

As it started drizzling in the evening, we couldn't try their sea food speciality out door restaurant, but made up for it by having dinner from Rice boat which serves kerala cuisine sea food.

We didn't had the time to try Jiva Spa there, but I am sure they will be excellent as well, as I tried Spa at other Taj properties and they were all awesome experience.

Room Tip: Ask for rooms in the corner. It has excellent views.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, March 14, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!

We at Vivanta by Taj Malabar are really honored to have you stay with us and sincerely look forward to welcome you back to our lovely hotel once again.

It was a delight to have your feedback as this helps us to measure ourselves for the standards we have set for ourselves. I am happy to note that you had an excellent stay with us.

We trust the Vivanta charm will attract you again soon and it will be our pleasure to delight you. Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Top Contributor
63 reviews 63 reviews
43 hotel reviews
Reviews in 30 cities Reviews in 30 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 9, 2014

Located in Wellington island, it is a bit far from the airport and the city. But that's what adds to the charm of the place... Lovely little place bang on the water. Outstanding views, a small lawn, good food, and the famous taj hospitality. The gym is very small though. And the walk through the island outside the taj is more enjoyable... Especially if it rains...
The sea food restaurant can be a tad smelly if you aren't a fish freak... And remember to ask for the heritage wing rooms. They have the best views. Or ask for the corner rooms in the new wing.

Room Tip: Ask for the heritage rooms
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, March 25, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!

We at Vivanta by Taj Malabar are really honored to have you stay with us and sincerely look forward to welcome you back to our lovely hotel once again.

It was a delight to have your feedback as this helps us to measure ourselves for the standards we have set for ourselves. I am happy to note that you had an excellent stay with us.

We trust the Vivanta charm will attract you again soon and it will be our pleasure to delight you. Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Udamalpet, Tamil Nadu, India
Top Contributor
58 reviews 58 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
188 helpful votes 188 helpful votes
5 of 5 stars Reviewed March 8, 2014

Taj Malabar is more than the Taj. We have stayed other Taj hotels but the service here is Exceptional. Every hotel have positive and negative aspects, here absolutely no negative thing. The best thing in the hotel is the SPA. Jacuzzi is excellent, me and two children Ridhu and Samruth enjoyed very well. They offered drink during jacuzzi it was very nice. Service inside the spa and in the infinitive pool was good. Coach in the swimming pool gave us lot of technical points.

Please enjoy the speed boat. We stayed in the standard room, size is small but compact, very neat and comfortable. Sit near the window and enjoy the sea and the ships.

I stayed in hotel Excaliber in Losvegas, Grand copthorne in Singapore, Westin in Las angeles but I enjoyed the Taj malabar.

Room Tip: Sea view is better
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, March 14, 2014
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj - Malabar

Address: Willingdon Island, Kochi (Cochin) 682009, India
Location: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kochi (Cochin)
#1 Spa Hotel in Kochi (Cochin)
#1 Luxury Hotel in Kochi (Cochin)
#3 Romantic Hotel in Kochi (Cochin)
#3 Family Hotel in Kochi (Cochin)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Vivanta by Taj - Malabar 5*
Number of rooms: 96
Official Description (provided by the hotel):
Situated on Willingdon Island with a magnificent view of Cochin harbour, Vivanta by Taj - Malabar is a fine balance between yesterday and tomorrow. Our lobby is a unique mix of chic and classic. The heritage wing, built in 1935, reflect the inherent beauty of Cochin. And the tower wing houses newly renovated guestroom suites, each a delicate mix of the classic with the contemporary. ... more   less 
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Also Known As:
Vivanta By Taj - Malabar Hotel Kochi (Cochin)
Taj Malabar Cochin Kochi
Taj Malabar Cochin Hotel Kochi
Vivanta By Taj - Malabar Kochi (Cochin), India - Kerala

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