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“Excellent experience by the sea” 5 of 5 stars
Review of Vivanta by Taj - Malabar

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Vivanta by Taj - Malabar
5.0 of 5 Hotel   |   Willingdon Island, Kochi (Cochin) 682009, India   |  
Hotel amenities
Ranked #4 of 175 Hotels in Kochi (Cochin)
Certificate of Excellence 2014
Bengaluru (Bangalore), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent experience by the sea”
5 of 5 stars Reviewed November 7, 2013

Excellent location giving a fantastic view of the river, and dock, Best thing my family enjoyed was the 40 min evening cruise, seeing the sunset. excellent recommendations on the activities, I really recommend the boat ride in the backwater village.

Room Tip: The room size was a little small
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, November 21, 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We at Vivanta by Taj Malabar are really honored to have you stay with us and sincerely look forward to welcome you back to our lovely hotel once again.

It was a delight to have your feedback as this helps us to measure ourselves for the standards we have set for ourselves. I am happy to note that you had an excellent stay with us.

We trust the Vivanta charm will attract you again soon and it will be our pleasure to delight you. Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,146 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (382)
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Gurgaon, India
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 3, 2013 via mobile

The property is right on the vembanad lake.. The view from the room is awesome... The best thing about the hotel though is the service which is one of the best we have ever experienced.. All the staff go an extra mile to make the guests comfortable... special mentions for Mr Sunil at the reception and Joshmon at the bar whose service we especially loved.. Another fantastic thing about the place is its restaurant rice boat which serves outstanding seafood... The only downside is that the room and especially the bathroom is not very spacious.. This however did not take much away from the overall experience..

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, November 18, 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you very much for your kind comments on the hotel and we are most thankful for the valuable feedback.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction.

We certainly look forward to your return in the future, and to extending the warm Taj hospitality and great stay experience that we always strive to deliver.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pebble Beach
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 2, 2013

We had a beautiful Lake front Room very nicely furnished. Service at this hotel is exceptional.
Staff, including the hotel manager and the Chef take time to get to know you.
Sea food restaurant is excellent. Evening boat ride in the backwaters offers some beautiful sunset scenes. Cannot say enough good things about this hotel.
One of the best!

Room Tip: Book a lake front hotel.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, November 18, 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

Thank you for your feedback. It is the feedback from valued guests that enables us to keep improving and remain motivated to deliver services of the highest standards.

It is really nice to know that your stay experience was truly memorable due to our warm and friendly services.

Thank you once again for your feedback, we really appreciate your compliments and the same has been shared with all the staff members.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Warm Regards,
Suman Dutta Sharma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 1, 2013

We wish we had stayed longer at this great hotel. From check-in to check-out all the staff were friendly as well as really professional. The meal we had in the hotel's oriental restaurant was excellent.
There are a lot of other hotels that could learn a lot about service from this hotel. The setting is very beautiful and we enjoyed watching the monsoon rain accompanied by thunder and lightening while sitting in the very comfortable bar.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, November 18, 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunfermline, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2013

This is an oasis of calm only a quick ferry ride away from the chaos which is Kochi. We had two nights here at the end of our Kerala travels and it was a great choice. The hotel is absolutely beautiful and you would never get bored with the view over the busy backwaters. Every one of the staff are friendly and very helpful. An afternoon by the pool was a joy. Firstly, the waiter insisted on sorting my towel on the sun bed and brought me ice cool water to drink. Then, later on, a slice of chilled water melon appeared. After that it was an ice-cream and then a chilled towel to cool down. The restaurant staff in Pepper are excellent. They explained all of the dishes, gave us the recipes to take home and nothing was too much trouble. The food was superb. The whole atmosphere was one of total luxury. It was the most expensive hotel on our holiday but way above the standard of British hotels at the same cost and was well worth it for a nice bit of luxury before the long flight home and back to reality. The nicest hotel and best service I have ever had anywhere.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, November 11, 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel. Our endeavor is to ensure each guest is given a seamless experience.

It is really nice to know that your stay experience was truly memorable due to our warm and friendly services.

We certainly look forward to welcome you back in our hotel for another memorable holiday.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 24, 2013

We stayed here for a single night at the start of a week-long Kerala trip, arriving just at the time the sunset cruise was due to depart, and therefore assuming that we'd missed our only chance for a Kochi sunset. Without rushing the welcoming drink, the reception staff took our passports and luggage, invited us to wait at the jetty (which had further complimentary drinks and snacks on offer) so we could join the slightly delayed cruise, and sort out check-in on return. The cruise itself was a great way to catch a glimpse of the beauty of the Fort area, including the Chinese finishing nets. On return to the hotel, we were informed that we'd been upgraded to a Deluxe Allure suite. Not sure whether this was due to a shortage of the room type we'd booked (Sunset View), or whether it's just savvy PR to offer this upgrade to one-nighters when a suite would otherwise be unoccupied to generate positive recommendations - either way, it was a great surprise!

The suite room was stunning in terms of cleanliness, decor and space, with a great balcony facing the water - was a great introduction to Kerala to sit in silence just after sunset, listening to the lapping water and calls to prayer while watching the boat lights as they sailed by... Had time for a quick swim in the waterside infinity pool before heading to dinner at one of the resort restaurants (Peppers, I think?). The buffet dinner on offer is quite good value with a good range of Indian and western options for all courses. Breakfast buffet was similarly good.

Accommodations: Can only review the suite, which was probably the nicest hotel room I've stayed in.. Bed comfortable, huge flat-screen tv in bedroom and lounge, powerful shower, good range of complimentary toiletries. Room was spotless, which I'd assume applies to all rooms. Housekeeping staff seem to be very professionally trained, and were very friendly when we passed them in the hallways, etc.

Location: Fairly isolated at the northern end of Willingdon Island, but pretty sure a ferry terminal for the short trip to Fort is located nearby (we didn't stay long enough to check this out). Possibly not an ideal location if you're interested in a longer stay in Kochi, since options on Fort might be more convenient for sightseeing and eating options. The 3 (or 4?) on-site restaurants at least give you some choice, albeit at the higher end of the price range, and I'd imagine the chef/kitchen is common, so the choice is somewhat cosmetic. If you're interest is relaxing somewhere quiet with great views, however, the location is a definite plus.

Grounds and Facilities: Spotlessly clean lawns, gardens and paths and outdoor pool. We didn't have a chance to use the on-site spa or bar, but restaurants are clean, well-staffed and serve a good variety of food. Also has an on-site souvenir/bookshop.

Staff: From check-in to check-out, we encountered nothing but well-trained, smiling staff trying to ensure we enjoyed our stay.

Summary: Would highly recommend this hotel to anyone interested in some relaxation at the start or end of a Kerala trip - no need to set foot outside the resort (other than onto the complimentary sunset cruise!).

Room Tip: Sunset view rooms/suites worth it.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, November 11, 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

It was a delight to have your feedback as this helps us to measure ourselves for the standards we have set for ourselves. I am happy to note that you had an excellent stay with us.

We are grateful for your valuable feedback and we greatly appreciate your time you spent, as our guests’ satisfaction is our main priority.

We certainly look forward to your return in the future, and to extending the warm Taj hospitality and great stay experience that we always strive to deliver.

Assuring you of our best services and attention at all times.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiruchirappalli, India
1 review
5 of 5 stars Reviewed October 22, 2013

It's ten days we r back from Cochin taj vivanta and still we r having the hangover of it. To start from the reception lobby, the staff were very particular we had a best room. And at the restaurant pepper, the waiters were sooo good that we didn't feel left out or they didn't keep us waiting for anything. The most amazing part was when the chief chef came out to ask if we were enjoying the food and in the rice boat restaurant the chef made sure that my kids enjoyed the dish that he prepared, he was ready to make a new dish if they didn't like the first one. And the best and heart warming part was, when we were leaving the entire staff team of around ten people came out to see us off, it was like parting from the family. Even if we say it's their job....how can people pretend for such a long time and hold on to their smile. We want to thank the entire team of Taj Vivanta for making our stay so special and I forgot to mention the courteous and friendly driver we got for our outing, he was too good natured guy.

Room Tip: Go for the corner rooms and sixth floor is exceptional
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SumanDSharma, General Manager at Vivanta by Taj - Malabar, responded to this review, November 11, 2013
Dear Guest,

Greetings from Vivanta by Taj Malabar Cochin!!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience. Indeed, it is the Taj way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

I have taken the liberty to communicate your feedback to my entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence.

We trust the Vivanta charm will attract you again soon and it will be our pleasure to delight you. Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Taj tradition, always.

Warm Regards,
Suman Dutta Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj - Malabar

Address: Willingdon Island, Kochi (Cochin) 682009, India
Location: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Kochi (Cochin)
#1 Business Hotel in Kochi (Cochin)
#2 Luxury Hotel in Kochi (Cochin)
#3 Romantic Hotel in Kochi (Cochin)
#3 Family Hotel in Kochi (Cochin)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Vivanta by Taj - Malabar 5*
Number of rooms: 96
Official Description (provided by the hotel):
Situated on Willingdon Island with a magnificent view of Cochin harbour, Vivanta by Taj - Malabar is a fine balance between yesterday and tomorrow. Our lobby is a unique mix of chic and classic. The heritage wing, built in 1935, reflect the inherent beauty of Cochin. And the tower wing houses newly renovated guestroom suites, each a delicate mix of the classic with the contemporary. ... more   less 
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Also Known As:
Vivanta By Taj - Malabar Hotel Kochi (Cochin)
Taj Malabar Cochin Kochi
Taj Malabar Cochin Hotel Kochi
Vivanta By Taj - Malabar Kochi (Cochin), India - Kerala

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