What a welcome ! ...from the car that collected us from Kochi Airport to the team of staff on the steps as we arrived. The most understated Amd gracious of all was Sunil , Guest Relations Manager. When I quipped about an upgrade as we were only going to be in the hotel for less than 24 hours - he quietly disappeared and he then personally showed us to the most beautiful full suite in the heritage part of the hotel. I couldn't believe it ( and almost felt a bit ' cheap' for asking ) not expecting such a generous response.
He suggested we went to the outside eating area for ' free' afternoon tea and then onto the 'free' sunset cruise. There was the hole management team around tables ensuring guests were given the best welcome And service possible. We just couldn't make th cruise as we had been traveling for hours so took early dinner at The Rice Boat - there signature Fish restaurant. Once again Sunil came and found us and settled is in . The team were very knowledgable on the catch of the day and suggested ways to prepare the fish to make an exciting local flavored meal.
Breakfast the following morning was a sumptuous buffet and we were on our way with Sunil and team waving us off from the steps .... Memorable and I wish I had stayed longer