This hotel is beautiful. It is very clean, with a gorgeous lobby, beautiful swimming pool, and elegant dining room. Rooms are attractive and bathrooms are modern with Western-style showers and fixtures. What’s not to like? Unfortunately, the hotel also had a few fatal flaws.
First, it is located on Willingdon Island, and unless you have business at the army installation, the landfill or the port, there’s nothing nice at all about this place, except that it is quiet. Fort Cochin, Cochin, and Ernakulum are ferry rides or rickshaw rides away.
Second, although the rooms are attractive, this was the moldiest hotel I’ve ever stayed in. And I’ve stayed in some really moldy hotels. In fact, we had a hard time sleeping and experienced severe allergic headaches and wheezing because the mold was so strong. Windows don’t open and I don’t think there’s sufficient ventilation for the bathrooms. It’s also a damp, humid place. If you have no sensitivity to mold, then you will have a much better experience here.
Third, staff were poorly trained and very unknowledgeable. We requested a rollaway bed, which never made it to the room until we complained a few times. We asked how to get to the ferry (our rickshaw driver the day before took us to a ferry terminal, but told us it wasn’t operating so he could drive us to Fort Cochin), and a woman at the front desk drew on a map and highlighted the wrong location, even after I asked her twice, very politely, if that really was the correct ferry location. The hotel also doesn’t offer any special amenities for guests of HHonors members. If you assert yourself, the cardholder will get a complimentary breakfast, but your guest will not, contrary to Hilton policy.
I would not stay here again. There are some much nicer options in Fort Cochin, which is likely to be the reason you’re in this part of India, so why stay on Willingdon Island unless you have to?
- Also Known As:
- Trident, Cochin Hotel
- Trident, Cochin Hotel Kochi (Cochin)
- Trident Cochin Kochi
- Trident Cochin Hotel Kochi
- Hilton Kochi
- Kochi Hilton
- Trident, Cochin Kochi (Cochin), India - Kerala
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