Our overall experience at the hotel was very nice.

The rooms were large and spacious. We had stayed in a deluxe suite.

The property is not very large. So those looking for spending time at the hotel, there is not much one can do.

Definitely not a place for kids. Apart from the swimming pool there was no other entertainment for my five year old son. So he sat glued to the television set while we were at the hotel.

The staff was extremely courteous. My son had taken ill and we needed to see a doctor. The staff were extremely helpful in organising the vehicle and suggesting a hospital close by. (They do have the facility of a doctor-on-call. But being a Sunday, he would take a little time and we did not want to wait). Each time they bumped into him the following three days, the staff always enquired about his health.

My disappointment was with :

1.the location of the hotel - in the middle of nowhere! (though thats something that is beyond their control). The island gets extremely lonely by sunset and there are no shops and restaurants around.

2. The food was the standard five-star fare. While it wasn't bad - there was nothing to write home about.

To get to any other decent restaurant, one has to drive out of the island and go to the city - which is a good drive!

The attitude and friendliness of the staff compensated for the disappointments of the hotel!

Dear General Manager,

It was indeed a very good stay at your Hotel. Please find the below review for your reference & necessary action.

1) Travel Information: It takes @ 7 to 8 Hours & is between 300 to 325 KMs to reach this Hotel from Wayanad (Kalpetta). The hotel is located near Cochin Port Trust which is on the extreme end of the city.

2) Check-In: Surprisingly, there was no welcome drink served to us. We had booked a Deluxe Room for 2 Nights, i.e., from 08/11/2012 to 10/11/2012. We were upgraded to a Deluxe Suite # 310 & that was a very good surprise, thank you for the same.. The entire Check-In process was very smooth.

3) Room: The room was located on 3rd Floor & had all sorts of room & bathroom amenities as per 5 Star standards. Furniture, Linen & entire was extremely appealing.

4) Service: F & B Service had some concerns, in all our meals, we always had to ask for water !! We had given a call to the Restaurant for the B/F time on 09/11/2012 at 0600 Hours, they stated that it would be ready by 0630 Hours which is also stated in the welcome letter. Breakfast (B/F) was suppose to be ready at 0630 Hours, however, it was not ready till 0715 Hours on 09/11/2012.
Please Note: The food pick-up was still going on..
We came to know from reception that there are two timings, i.e., 0630 Hours for Cold Buffet & 0700 Hours for Hot Buffet, we were not aware of this & nothing was stated to us by F & B or in the welcome letter.

5) Travel Desk: On the day of Check-In, we booked a Full Day tour of Cochin for 09/11/2012. The time was freezed for vehicle at 0645 Hours so that we can finish B/F & leave early for our tour. As stated in Point 4: due to the delay, we opted for basic B/F, i.e., Omelette & Bread. We finished our B/F at 0720 Hours & proceeded to reception.

Now, here is the best part, the travel desk attendant, Mr. Shijin neither had booked a vehicle for us nor had written anything as handover in the log book. Reception had no clue regarding this episode. This is a sheer negligence on Mr. Shijin's part & had displayed a very unprofessional conduct. He never bothered to apologize.

It was the reception personnel who took the entire baton in their hands & ensured that the vehicle was made available in 15 minutes. Finally, we began our full day tour..

6) Food: We would rate food as good. The buffet spread could have been much better as it felt quite basic.

7) Few Nearby Attractions: Elephant Camp, Athirapally Waterfalls, Fort Kochi, Kerala's Only Cultural Arts Village - Must See / Visit this, it is a 2.5 Hours Program, one needs to book seats early, Hotel can assist easily..

8) Overall: It was a decent experience, minus the F & B and huge goof-up by Travel Desk. Hoping that, the Hotel Management will look into these two issues..

Came here to take a much needed break from my hectic work schedule! and all i can say is i glad i took that break. excellent would be an understatement for the experience that i have had with my stay at Trident Cochin. Tucked away on an island away from the city this place turned out to be more than my expectations...my friends loved the place especially the pool side and the lovely and relaxing Ayurveda massages. I am already planning for my next visit.

As a single lady traveler for me this place was a home away from home!! staff -extremely courteous polite and helpful. Food was delectable . a very calming and peaceful atmosphere. would love to come back and stay here with family.