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“Brilliant service” 4 of 5 stars
Review of Trident, Cochin

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Trident, Cochin
4.5 of 5 Hotel   |   Bristow Road | Willingdon Island, Kochi (Cochin) 682003, India   |  
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Ranked #44 of 171 Hotels in Kochi (Cochin)
Moorooduc, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Brilliant service”
4 of 5 stars Reviewed November 5, 2012

I have traveled around the world and stayed at many hotels thoughtout Asia. The trident staff are amazing and prepaired to go the little bit extra to make you stay as perfect as possible. the rooms were clean the facilties clean and the food was fantastic. I would highly recommned this Hotel to any European, American and Australian tourist who are used to a 4-5 star hotel. But staff from a 6 star hotel. very enjoyable stay.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tridentcochin-kochi, General Manager at Trident, Cochin, responded to this review, November 6, 2012
Dear Guest,

Greetings from Trident, Cochin!

Thank you for sparing time and posting your review of our hotel on Trip Advisor.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times

Warm Regards

Amit Saincher
General Manager

email: amit.saincher@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

462 reviews from our community

Traveler rating
    202
    171
    67
    14
    8
See reviews for
113
124
32
103
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
New Delhi, India
1 review
5 of 5 stars Reviewed October 30, 2012

I do believe that the tag line of Trident Hotels is "At Trident you are sure". That is exactly what this hotel gives one an impression of . I was reassured of my choice of hotel from the moment I stepped in to the hotel. Everyone had a warm smile on their faces and willing to handle any request.Certainly made my stay very memorable.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tridentcochin-kochi, General Manager at Trident, Cochin, responded to this review, November 5, 2012
Dear Guest,

Greetings from Trident, Cochin!

Thank you for sparing time and posting your review of our hotel on Trip Advisor.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times

Warm Regards

Amit Saincher
General Manager

email : amit.saincher@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 stars Reviewed October 29, 2012

We had booked the hotel directly through their toll free number. Right from reservation until checkout, we were made at ease with the professionalism of all the staff that we interacted with. All meals were cooked to perfection and they couldn't do enough to please us. The poolside is relaxing and calm. We will certainly go back to Trident Cochin.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tridentcochin-kochi, General Manager at Trident, Cochin, responded to this review, November 5, 2012
Dear Guest,

Greetings from Trident, Cochin!

Thank you for sparing time and posting your review of our hotel on Trip Advisor.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times

Warm Regards

Amit Saincher
General Manager

email : amit.saincher@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2012

it was our anniversary and the hotel staff did not know it. yet we felt special! The service both in the room and in the restaurant was excellent. So much so that we were surprised that the staff new not only our names but also what we had ordered in Room Service the previous night.
Room, booked at the very last moment was very nice and the whole experience was one to remember!
Excellent service,great stay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tridentcochin-kochi, General Manager at Trident, Cochin, responded to this review, October 26, 2012
Dear Guest,

Greetings from Trident, Cochin!

Thank you for sparing time and posting your review of our hotel on Trip Advisor.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times

Warm Regards,

Amit Saincher
General Manager

email: amit.saincher@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 24, 2012

The hotel was booked by us online. The staff were extremely helpful when changes needed to be made.
When we checked in, we found most staff knew us by name. They were all extremely professional, extremely helpful and it was a pleasure dealing with them.
Breakfast in the restaraunt was fantastic. The staff were very attentive, and could not do enough to make your meal enjoyable.
Overall this is the best service we have received at any hotel so far.

Room Tip: Make sure you have a room that has really good airconditioning. We found ours to be quite ineffectiv...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tridentcochin-kochi, General Manager at Trident, Cochin, responded to this review, October 26, 2012
Dear Guest,

Greetings from Trident, Cochin!

Thank you for sparing time and posting your review of our hotel on Trip Advisor.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction.

I have noted your feedback on the air conditioning and we do believe that you had shared the same feedback during your stay here. We have already worked on the same to ensure that this sort of a feedback does not repeat itself.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Warm Regards

Amit Saincher
General Manager

email : amit.saincher@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 13, 2012

Whilst a business hotel this was very close to Kochi town for easy sight seeing; the food was superb, the staff were very friendly and professional and went out of their way to introduce one to the local and Kerala food. Great pool.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tridentcochin-kochi, General Manager at Trident, Cochin, responded to this review, October 14, 2012
Dear Guest,

Greetings from Trident, Cochin!

Thank you for sparing time and posting your review of our hotel on Trip Advisor.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times

Warm Regards

Amit Saincher
General Manager

email : amit.saincher@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
5 of 5 stars Reviewed October 12, 2012

Stayed here on work. The drive from the airport leaves you wondering as to where you are headed but once you reach the hotel you realize that it was worth it. The warm welcome the cheerful smiles all make up for the distance. The room was cozy and service was good. Would certainly return

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tridentcochin-kochi, General Manager at Trident, Cochin, responded to this review, October 14, 2012
Dear Guest,

Greetings from Trident, Cochin!

Thank you for sparing time and posting your review of our hotel on Trip Advisor.

We do appreciate hearing from our guest, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by my team were to your satisfaction.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times

Warm Regards,

Amit Saincher
General Manager

email : amit.saincher@tridenthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trident, Cochin

Address: Bristow Road | Willingdon Island, Kochi (Cochin) 682003, India
Phone Number:
Location: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Kochi (Cochin)
#9 Business Hotel in Kochi (Cochin)
#14 Spa Hotel in Kochi (Cochin)
#14 Luxury Hotel in Kochi (Cochin)
#23 Romantic Hotel in Kochi (Cochin)
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Trident, Cochin 4.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Trident, Cochin Hotel Kochi (Cochin)
Trident, Cochin Kochi (Cochin), India - Kerala
Hilton Kochi
Kochi Hilton

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