This hotel is well located and is close to the main sites, cafes etc in Fort Cochin. The place is well cared for and is in very good condition. The rooms are very clean, spacious and comfortable. The beds are very comfortable and I had a great night’s sleep there, as the area is quiet as well. The area seems very safe too.
The air conditioning is good and quiet. The rooms have ceiling fans as well.
The only gripe I had with the room was that the hot water was very hit and miss – more miss than hit. I did complain but it didn’t seem to achieve anything. Fortunately, the weather was quite warm and as such, not a real issue but I would be annoyed if it was cold.
The free WiFi is fairly useless and in the end, I just gave up on it. It would work for a while then drop out.
They have a lovely roof top restaurant area that is spacious and clean and offers a small view out to the ocean. The breakfast is included and is adequate – nothing great but fine. You won’t walk out hungry. The strange thing about this restaurant is that they offer a menu that seems to imply that they do lunch and/ or dinner yet breakfast appears to be the only meal that they seem to offer.
The service within the hotel is good. The staff are nice and are happy to help if everything is going well. If there are any issues, then it is a hassle. The hot water issue was never resolved. The air conditioning stopped at one point and that took a few attempts to get someone to fix it. (It was a simple fix that required the a/c to be reset and took about 30 seconds)
However, the big issue was with their travel desk. After my experience, I would really recommend that you do NOT use it for any trips or tours. The exception is that they have a few auto rickshaw drivers that they recommend who are honest and reliable. The one I used took me around to the main tourist sites and was very good and a lovely man as well. I would recommend that you use their rickshaw drivers.
The problems that I had with their travel desk were:
- The driver to take us on the back water tour was late and had to be chased up. In the end, we ended up with a two hour tour of the back water and not three hours, as advertised.
- I booked an Ayurvedic massage through their recommended provider (it wasn’t a tourist place, so cheaper and more typical). That booking was wrong and I ended up having to go back a day later.
- The driver for the elephant tour just never turned up. They eventually found a driver about 90 minutes later and as such, I missed the washing of the elephants at 8.00am. It also meant that I missed out on seeing the spice plantation. The two things that I really wanted to see! The driver seemed to get lost all the time too and needed to ask for directions. Plus his driving was seriously bad, even by Indian standards. To add insult to injury, when I returned to the hotel, they wanted an extra Rs800 from me, after agreeing to a price earlier on.
All in all, I would stay there again as the hotel is great if everything goes well. It is a nice place and great rooms, but don’t expect much if there are any issues. And don’t use their travel desk!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.