I'll start by saying that Stanley is a great guy, really nice, and setting up the tour and everything was easy as pie. Additionally, everything about the tour was as described, there wasn't anything "wrong" with the tour per se, but it was just a little bit of a let-down, possibly because we had really high expectations after seeing the reviews here. For reference, we did the 2 day, one night Munnar trip.
The thing we liked the least was the overall lack of direction we got during the tour. When paying for a driver/tour guide, we are used to them saying things like "Ok, now we're going to get some breakfast, and then it's a 30 minute drive to the elephant washing" and then after the elephant washing, being informed of what's next. We got none of that - it was a disconnected string of driving from place to place, we really didn't know what was coming next, how long it would be, or how long it would be before we got to Munnar. Again, the driver wasn't rude, and this wasn't "wrong" I guess, it just gave a feel of disorganization and "are we there yet" that could have been avoided.
The guesthouse was fine, there was no wifi though which was a bummer, though we didn't ask about it ahead of time, I just assumed it would have wifi. Dinner was good and served communally with the rest of the guests, so it was nice to sit and talk while we ate. Breakfast, however, was a disappointment both days. On the first day, the "breakfast" provided was a cold piece of scrambled egg and two pieces of toasted bread, plus a banana. The second day, at the homestay, it was a dosa of some kind and I hate to say it but it was the worst dosa I've had in India (and I've had a LOT). The places we stopped for lunch along the way were tasty and cheap, which was nice.
Pick-up and drop-off was good, we flew out early the next day so Stanley arranged for our driver to drop us at a hotel near the airport, a suggestion we really appreciated. All in all the tour was fine, and I don't know if it's better than the competition but it wouldn't be top-of-mind as far as a recommendation if friends/family were visiting Kochi.
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