I had stayed at Park Residency in December 2012 and I had liked the stay at that time, which is why I thought I'd stay here once again when the occasion came up (in Jan 2014). However, this time's experience was very different, and I doubt if I ever want to stay at this place again.
The Check-in was pleasant enough, but when I went in the room, I found strange gurgling noises coming from the toilet plumbing. The WC was making loud sounds all on its own. Despite the sound, it did work, so I didn't bother further about it.
I woke up feeling very warm at about 3:30 am and found that the airconditioning had been switched off (the blower was still working). I tried to sleep but it was too warm and finally called the Reception at 4 am. The person there was clearly asleep as I had to wait for a long time before he answered. His story was that there was nothing wrong, and that he could send across a maintenance man to check on the a/c. I didn't want a maintenance man in my room at 4 am, so I said forget it.
Of all the dubious things that hotels do, I consider the switching-off-a/c-late-at-night trick a particularly cheap one, and Park Residency was doing it and then pretending that everything was fine. Reminds me of 'The Way of the Weasel' by Scott Adams...
And then in the morning, the WC wouldn't drain...it was full of water that would gurgle with bubbles coming through, but the water would not flow down the plumbing. I complained again to the Reception and asked for a room change. The person (a different one) said that they were full, and that a room change wouldn't be possible.
After about 15 tense minutes, the WC began to empty itself, and things slowly went back to normal...except that I wanted to get out of the place as early as possible. At the Reception, there was a one chap valiantly trying to handle several guests, some checking in, others checking out...with the result there was a 15-minute delay to get out.
To be fair, the complimentary breakfast was decent. Also, the person at checkout time at the Reception needs to be appreciated, as he never lost his smile despite guests jostling and shouting guests around him.
In conclusion, this hotel seems to have cut costs to the severe deteriment of the quality of services. My sleep was disrupted significantly, and sleep is precious to me, which is why I will probably never stay here again.
- Also Known As:
- Park Residency Kochi (Cochin), India - Kerala