The Serai calling back :
It has been only a year since we had visited “The Serai” Chikmagalur. The memories still fresh in our mind, the call to go back there for another great holiday was recurring throughout the year. We considered many other places for a vacation, where we have not visited , but finally the Serai experience washed away all other options.
Again “The Serai “ didn’t let us down, right from the time we decided to go in for the booking. We contacted Mr.Jojo, who is the head of Sales at Serai for the bookings. During our first visit in 2012, he had recommended us the best room to choose, and when we had been there, we were happy that we chose to follow his advice. And this time also Jojo’s input was a great help. He helped us in choosing the best vacation package available according to our needs and desires. Once our trip was finalized, Mr.Ravi took charge of the further processes and he was also very helpful in taking us through the booking process effortlessly.
The drive to The Serai from Bangalore itself was so relaxing, with long stretches of good roads with absolutely no traffic. We had already made plans on how to spend our time in The Serai. Though there are some sightseeing places around Chikmagalur, we had decided to stay back at the Serai for all the three days and just relax. Once at the resort, it looked the same as what we had experienced there last year - the same hospitality, the same ambience and the same natural surroundings(coffee plantations with a lot of chirping birds and crickets) immediately put us into ease and serenity just settled over us. The Serai as always is cradled in luxury and ready to pamper you to the core!
We had chosen to stay 2 nights in Serai and had chosen a Pool Villa. Our son who is mad about water and cycling never bothered us asking ways of spending his time.The room and the pool had been very clean and well maintained. And the housekeep personnel were promplty available whenever we required their service.
One of the most memorable moments were in the dining place, where the in-charge Mr.Wilfred took extreme care of our personal food preferences. Wilfred remembered us from our last visit and we were glad for that. The same with Mr.Gagan, who handles the front office. Since it was ala-carte on the days we were there, Wilfred used to recommend us the dishes which we used to order, and all of them were perfectly done and quite tasty!And for our son, Wilfred made sure that he eats his favorite dishes! As I wrote last time, making our fussy son eat without complaints seems to be an art at The Serai.
The second day had been our son’s birthday. While talking to Gagan, we happened to mention that the reason of us being there again was to celebrate our son’s birthday at his favourite resort.In the evening for dinner, Wilfred came up with a surprise birthday cake for our son. As we had not planned for anything, our son was pleasantly surprised and he enjoyed being the center of attraction.It was a very thoughtful gesture from them for our son on his birthday which we all relished!
We had to change rooms on the second night as the air conditioning in ours was not working properly. But this glitch didn’t spoil our holiday as the house keeping personnel saw to that our move to the next room is done without causing any inconvenience to us.
Customer Service seems to be the only priority at The Serai.It’s very difficult to find a resort which maintains the same or better standards year after year. And out of our varied travel experiences,we can vouch that Serai will surely top this list! And we are sure that The Serai is going to "call" us back again!
- Also Known As:
- The Serai Hotel
- The Serai Hotel Chikamagalur
- The Serai India/Karnataka - Chikamagalur
- Reservation Options:
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