My wife and I frequent their chain and we have even eaten at their newest Horamavu outlet.
We had been to the MG Road Chung Wah for Dinner and were surprised to be informed that Items NOT available despite being on menu included many favorite Pork items (including Grilled, Belly Slices and Pork with salad).
I even dryly inquired of the steward if Chung Wah was shutting down!!
And, as if the joke was on us, not until our dinner was served did we notice distinct changes that seem to have taken place.
The Spicy Pork slices we had ordered tasted like chicken shreds, and worse, with hardly any spice.
The ordered Koi Theo was oily, with the flat noodles all shiny, dripping oil and slippery-- akin to what roadside "chinees" stalls pass off -- as their version of Hakka Noodles!
The plate of Prawns in Blachen Sauce had few Prawns, with the saving grace being that they were fresh. But,it appeared as if the chef had counted out the last few prawns at the bottom of the larder-of dwindling sizes!!
And worse, the quantity served in both the side dishes had our eyebrows rising.
We just could not believe that this was happening to us at Chung Wah--frequented on every/many special occasions.
The floor Managers' response had our hackles up,too.
Come to think of it, we had forgiven the Horamavu outlet's awful fare, with cognitive dissonance justifying that they’d just opened the place, and that they may be struggling with footfalls!
However, now, this resembles a trend --called Milking the brand strategy (in management-speak)-- specially before a major change is in the offing.
We sent an email to their official email ID , which promptly bounced!
Well, no more dissonance.
The leaves have spoken
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