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“Excellent service and location” 5 of 5 stars
Review of Hyatt Bangalore MG Road

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Hyatt Bangalore MG Road
5.0 of 5 Hotel   |   1/1 Swami Vivekananda Road | Ulsoor, Bengaluru (Bangalore) 560 008, India (Formerly Ista Bangalore) (Ulsoor)   |  
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Mumbai (Bombay), India
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Excellent service and location”
5 of 5 stars Reviewed January 10, 2013

Highly attentive staff, well appointed rooms and a terrific location make this a natural choice for me for any work or leisure trips.

Its location right off the main MG Rd ensure you reach most places in the city in under 30 mins + is quiet enough.

Great breakfast on the terrace.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishvapreet_Cheema, General Manager at Hyatt Bangalore MG Road, responded to this review, January 28, 2013
Dear Guest

Namaskar!

We thank you for your kind words of appreciation for Ista Hotel and its services.

It gives us great pleasure to know that the efforts we put into training our team to deliver world class services and their effort to exceed guest expectations have been fulfilling. A lot of thought and effort has gone into making the stay of every guest a relaxing and refreshing experience at the hotel.

We look forward to welcoming you to Ista on your next visit to the city.


Warm Regards,

Vishvapreet Singh Cheema
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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Gurgaon
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 21, 2012

Stayed at Hotel Ista from November 28th till December 1, 2012. The hotels is conveniently located and within walking distance of MG Road. The rooms are nice with all the usual amenities and service standards are okay. Breakfast was a disappointment with very limited choice. Did room service for couple of evenings and was not very happy with the quality of the food.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishvapreet_Cheema, General Manager at Hyatt Bangalore MG Road, responded to this review, January 2, 2013
Dear Guest

Namaskar!

We thank you for your feedback on your stay at Ista Bangalore.

The location of the hotel is one of its major USP’s as we are situated in the heart of the Central Business and Entertainment District of the city. The hotel as a whole and primarily the rooms are designed to suit the modern day business traveler and takes care of all their needs.

We value all guest feedback and do ensure that we work on them. We have noted the feedback on your dining experiences and have taken immediate steps to improve the same. We are positive that we will live up to your expectations, when you stay next at the hotel.

We look forward to welcoming you back to Ista Bangalore during your next visit to the city.


Warm Regards

Vishvapreet Cheema
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 12, 2012

This is a very conveniently located hotel for travellers with business in the heart of Bangalore city. The staff is very good, and highly customer oriented. The food is good too, though there could be a little more improvement on the menu. The gym is small but not bad for a business traveller. The spa is also very nice.

Room Tip: Lake facing rooms are best.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishvapreet_Cheema, General Manager at Hyatt Bangalore MG Road, responded to this review, December 17, 2012
Dear Guest

Namaskar!

We thank you for your kind words of appreciation for Ista Bangalore.

It is heartening to know that you appreciate the location of the hotel and the service standards that we maintain. Our endeavor is to not only meet but exceed guest expectations and hence we take all guest feedback seriously and act on the same. We have launched a new menu at the Lido, the All Day Dining Restaurant, as well as are working towards a new menu for our specialty restaurant, The Pink Poppadom.

We look forward to welcoming you back to Ista Bangalore during your next visit to the city.


Warm Regards

Vishvapreet Cheema
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reutlingen, Germany
Top Contributor
55 reviews 55 reviews
43 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 29, 2012

Quick ceck-in and check-out pocedure, hotel is not oversized and offers a comfortable and cosy feel which is a pleasant change to the usual larger sized hotels in Bangalore. Room was a bit on the small side but ok, very comfortable bed. I was missing a selection of curry dishes for breakfast as well as a larger selection of fruit. Poached egg served was watery and cold and lacked of taste, this was really a pity.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishvapreet_Cheema, General Manager at Hyatt Bangalore MG Road, responded to this review, December 8, 2012
Dear Guest

Namaskar!

We sincerely thank you for your feedback of the Ista Bangalore.

The hotel & the processes we follow have been specifically designed keeping in mind the demands of the today’s business traveler. Your feedback has strengthened our belief that we are headed in the right way.

Let me assure you that we have not only noted your comments on the breakfast buffet and taken it up with the respective department heads but also actioned the required changes.

We look forward to being of service during your next visit to the hotel.

Warm regards

Vishvapreet Cheema
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 26, 2012

I didn't like my 2 night stay at the Ista. The room was fine with the usual amenities, although very much on the small side. The view from my room was the best part as it overlooked, from a distance, the lake. The wake up it the morning at 5:15AM is the local call to prayer which I didn't want or need.
This hotel is in an urban location unlike some other much higher end hotels that are surrounded by parks and sheltered from noise pollution.
Basically if you are on a budget, bring some ear plugs and you'll be fine.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishvapreet_Cheema, General Manager at Hyatt Bangalore MG Road, responded to this review, December 7, 2012
Dear Guest

Namaskar!

We take this opportunity to thank you for your review of Ista Bangalore.

The location is one of our USP’s with its close proximity to both the business and entertainment district of Bangalore, the view from the room of the Ulsoor lake adds to the overall experience.

We apologize for the inconvenience caused due to the sound from the nearby area. We would like to mention that we do have rooms on other sides that do not face this issue.

We look forward to being of service during your next visit to the hotel.

Warm regards

Vishvapreet Cheema
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, MN
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

I've stayed at the Ista Bangalore twice over the past few years during business trips from the United States. The hotel has all the amenities a westerner would want. It has a causal western restaurant, bar and an upscale Indian restaurant. It also has an outdoor pool and full service spa.

Staff at the Ista is top notch. I stayed at the Ista for two weeks and by the third day the staff was calling me by my last name. The rooms are euro-modern. They are small, but efficient. Maple wood floors, large work area, and an all granite bathroom. On my first day I was welcomed with a fruit plate in my room. Nice touch.

Housekeeping kept my room clean and neat. I used the valet service three times. My clothes were retuned to my room in a decorative wicker box. Bathrooms had a granite shower with a glass enclosure. The bathroom also had a fullsize window for natural daylight.

I used the spa a few times and would recommend their 75 minute Swedish deep tissue massage. It helps to reduce the effects of jetlag.

The casual restaurant service full service breakfast, lunch and dinner. The menu isn't large but you can find a nice variety of options. Sundays are the best for Brunch. The upscale Indian restaurant has a large menu of traditional dishes and a wait staff that is outstanding. I was looking for something not toooo spicy, so the waiter made a few suggestions and then had the kitchen adjust the dishes for a milder flavor for me.

The hotel isn't close to major shopping areas, but the hotel has a car service that isn't expensive. The drivers are safe and curtious. My driver even offered to help with negotiations when I purchased a few gifts.

One nice touch this past year was an email I received from the Hotel GM wishing me a happy birthday on my birthday. Those small things make you feel special.

If you're looking for a nice hotel with friendly staff that is well maintained while visiting Bangalore, make the Ista your first choice.

Stayed September 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishvapreet_Cheema, General Manager at Hyatt Bangalore MG Road, responded to this review, November 22, 2012
Dear Guest

Namaskar!

It brings us great pleasure to know that you have had wonderful stays at Ista Bangalore and have liked all our facilities.

We take great pride in the variety and quality of services we offer. We thank you for your kind words of appreciation, which motivates and encourages us to continue delivering the world class services to our guests.

We thank you in all humility for your recommendation and look forward to welcoming you back to Ista on your next visit to the city.

Warm regards


Vishvapreet Cheema
General Manager
Report response as inappropriate
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Hong Kong, China
Top Contributor
251 reviews 251 reviews
58 hotel reviews
Reviews in 78 cities Reviews in 78 cities
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed November 14, 2012

Well situated in Bangalore, the general level of service, quality of the rooms and food made for an extremely comfortable stay. Maybe not at the level of the Oberoi or Taj chains, but the price is also pretty reasonable.

The food at breakfast is surprisingly good. Make sure and try the vadas, masala doti, idlis, etc. Just ask them to put a plate together of typical food and you may be as pleased as we were. But the shocker is the excellent food at the Pink papadom. Wow.

Room Tip: make sure and eat at the Pink papadom for dinner. extremely creative and save room for dessert.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishvapreet_Cheema, General Manager at Hyatt Bangalore MG Road, responded to this review, November 17, 2012
Dear Guest

Namaskar!

We take this opportunity to sincerely thank you for your feedback of Ista Bangalore. It is such recognition that encourages and motivates the team to keep delivering the high standards of services that our guests have come to expect of us.
Thank you for your kind words on the quality of breakfast at Lido. It is also wonderful to know that you had the opportunity to dine at our award winning modern Indian cuisine restaurant “The Pink Poppadom” and enjoyed the experience.

We look forward to welcoming you back to Ista Bangalore during your next visit to the city.

Warm Regards

Vishvapreet Cheema
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Bangalore MG Road

Address: 1/1 Swami Vivekananda Road | Ulsoor, Bengaluru (Bangalore) 560 008, India (Formerly Ista Bangalore)
Phone Number:
Location: India > Karnataka > Bengaluru (Bangalore) > Ulsoor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Bengaluru (Bangalore)
#55 Luxury Hotel in Bengaluru (Bangalore)
#71 Business Hotel in Bengaluru (Bangalore)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hyatt Bangalore MG Road 5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Ista Bangalore Hotel Bangalore
Ista Hotel Bangalore
Ista Hotels Bangalore
Hotel Ista Bangalore

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