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“Really DoAble” 4 of 5 stars
Review of Hyatt Bangalore MG Road

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Hyatt Bangalore MG Road
5.0 of 5 Hotel   |   1/1 Swami Vivekananda Road | Ulsoor, Bangalore 560 008, India (Formerly Ista Bangalore) (Ulsoor)   |  
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Ranked #102 of 551 hotels in Bangalore
Paris, France
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Really DoAble”
4 of 5 stars Reviewed November 5, 2012

I’d been to the ISTA Hyderabad, which really blew me away. Since I was at a loss of bookings at The Oberoi in Bangalore, I gave ISTA a chance.
And it sure didn’t turn me down. Well, I wouldn’t vouch it be as good as their Hyderabad facility but it was a definite ‘value for money’ option.
The location is aptly central. When I say apt, it’s because given Bangalore traffic, it isn’t bang in the middle of Brigade-MG Road (the likes of Taj Gateway) and hence gives you a good breather walk minus the noisy traffic.
Its Kudos to the Bangalore weather and for sure their pool side buffet restaurant that gives a relaxed come rejuvenating start to every morning. Their "The Pink Popadom" restaurant is, as rated in Bangalore, pretty outstanding.
Their downs would be a little sloppy service, select room service menu after 11pm, a wifi connection with a mind of its own. But minus these the stay is pretty comfortable.
If possible try and get a pool side view, it helps cover up for most of their shortcomings.

Room Tip: If you have an option, take a pool & city facing room. It definitely covers up for their shortc...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishvapreet_Cheema, General Manager at Hyatt Bangalore MG Road, responded to this review, November 9, 2012
Dear Guest

Namaskar!

At the onset, we would like to thank you for your detailed feedback about Ista Bangalore.

Ista Bangalore’s location is a big advantage for our guests with the direct access from M.G. Road to the hotel. Our guests can comfortably enjoy Bangalore’s weather while dining in the alfresco ambience of our food and beverage outlets.

The award winning modern Indian cuisine restaurant, The Pink Poppadom reflects the spirit of innovation which is rooted in centuries of tradition and captures the movement towards the modern palate. It is heartening to know that you relished your experience.

We sincerely apologize for the inconvenience caused to you with regards to the service of the teams at the restaurant and the Wi-Fi network. We would like to assure you that we have addressed the same so that there is no further inconveniences caused.

We look forward to welcoming you back to Ista on your next visit to the city.


Warm Regards

Vishvapreet Cheema
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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123 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
New Delhi, India
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 1, 2012

Yes, the tilte above says it all. Any more than 1 litre of water a day is chargeable @ 65/- ++ while the MRP is 10/-.
While the general norm is around 2 litres of water a day and with minor exceptions like me who consume a lot more than 2 litres, can't the management make an exception. Seems like they don't despite of spending 25K plus on room and food, there is no way they can give me a bottle of water which may cost the organisation say 6 or 7 rupees....Also, I wasn't offered even normal RO tap water for free.....bang on my face.."sir, water will be chargeable"
As far as other room amenities, location, food, overall service etc, this hotel is pretty good too, but for this policy of theirs. Rooms are pretty small, but serves the purpose when you are going to spend a couple of nights on a business trip.
I sincerely hope the management can come up with policy changes were such fundamental special requests of customers can be entertained if one has to sustain in todays world.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vishvapreet_Cheema, General Manager at Hyatt Bangalore MG Road, responded to this review, November 9, 2012
Dear Guest

Namaskar!

We would like to sincerely thank you for your feedback about Ista Bangalore.

It is nice to know that you appreciate the hotel’s location, facilities and the service . The hotel provides our guests with ergonomically designed rooms that are perfectly suited for the needs of a business traveler and every attempt has been made to ensure a comfortable stay.

We have received similar feedback from your office with regards to offering limited complimentary bottled water in the rooms. As mentioned in our revert to your office, the standard practice for us and most of the hotels is to place 1 liter bottle of water in the room complimentary, which is replenished on a daily basis. Any additional consumption of bottled water is charged for. We value the patronage that YUM Restaurants have shown towards us and have been a long standing customer of ours. We are always open to guest feedback and work towards solving any issues the guest might face during his/her stay with us. We have taken cognizance of the request for additional bottles of water and we shall ensure that any guest who makes such a request shall be offered the same without any additional charge. We regret any inconvenience caused to you on this account and by no means is this incident a reflection of the high standards of service and courtesy we aspire to achieve at Ista Bangalore.

We look forward to welcoming you and all the guests from your company back to Ista on their next visit to the city.

Warm Regards

Vishvapreet Cheema
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Bangalore MG Road

Address: 1/1 Swami Vivekananda Road | Ulsoor, Bangalore 560 008, India (Formerly Ista Bangalore)
Phone Number:
Location: India > Karnataka > Bangalore > Ulsoor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Bangalore
#55 Luxury Hotel in Bangalore
#80 Business Hotel in Bangalore
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hyatt Bangalore MG Road 5*
Reservation Options:
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Also Known As:
Ista Bangalore Hotel Bangalore
Ista Hotel Bangalore
Ista Hotels Bangalore
Hotel Ista Bangalore

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