I am currently writing this review from the hotel room,booked this hotel through hotels.com 30 days in advance.we are a family of 4 with 2year old and 3 month old baby.arrived at the hotel at 12.00 pm .submitted passports and filled in the details.after waiting for 20 mins,i went and asked the reception about the reason for the delay,which they adviced i need to wait for some more time,which i felt was unnesessary and the room should have been ready by 12 pm to check in.
After 25 mins we were checked in superior room where as i had booked gold clubroom and the room smelled of cigarette smoke.i had already requested nonsmoking room,apparently the are no nonsmoking rooms existent in this hotel.as we refused to enter the room filled with cig smoke,we had to wait another 20mins in the corridor for a non smoking zone room..again they checked us in superior room which was run down and felt like living in hostel.Thebath room had broken marble and white shets spread on the corridor which were unsightly .after repeated requests for another 2hrs we finally got our club room with faulty air conditioner,We requetsed to speak to the incharge manageress Ms.Yogeshwari We foundher attitude absolutely rediculous as there was no regret about keeping us wait or all the inconvienience we had .She knocked our room to find out the problem.she was not courteous,no apology for inconvenience It took nearly 2 hrs after several attempts by technicians who had no clue how to rectify the problem.i would recommend not to choose this hotel and do not get fooled by the pictures on the website,it is not like what it looks on the internet,breakfast was very basic and no room cleaning even once a day.windows are not double glazed so plenty on road noise.there are plenty of good hotels in bangalore so my advice is avoid this hotel even if it is half price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Greetings from Hotel Goldfinch, Bengaluru!!!
I would like to thank you for giving us your valuable feedback on our services during your recent stay at the Hotel Goldfinch.
May I, at the outset, proffer my most sincere apologies for the reported inconvenience caused to you as a result of our indiscretion and lack of customer orientation and judgment. I am also appalled at the series of sequential service lapses.
May I request you to pardon us on this occasion and provide my team and me with another opportunity to ensure that you have a pleasant and impeccable experience at the Goldfinch. I would like to assure you that I have viewed your survey most seriously and immediate corrective measures are being taken to address the same. May I also request you to treat this as an aberration not reflective of our normal service standards and customer care.
Thank you for your patience and understanding in this matter. Please feel free to contact me, should you need any assistance, whatsoever.
I look forward to welcoming you back to the Goldfinch Hotels.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.