I stayed at this hotel for the first time for five nights on official work, primarily because of its location in downtown Bangalore. Its a mid-sized hotel with a restaurant, bar and a rooftop lounge area but without a pool. The good things first: Its a clean hotel, served tasty food at good-enough prices. Room service was excellent.
Now, for the other issues, I had asked for an executive room but was given a deluxe room - which costs less. I was told it's via an error and the room tariff would be adjusted accordingly - which nicely they did do. However, my room had the second problem - of having two single beds with one occupant. I had asked for a corner room but was given one near the lift. I took that also in my stride although I don't like sleeping in single beds for years. Third: they need to have some more options in their room dining menu: I was working until midnight each night and ordered food which I can say was very tasty. The tenderloin steak was one of the best I had ever. And so was the St. Marks grilled sandwich. However, they could do with some more fish options - lobsters etc, pork etc. I would think minus those room issues, I never had a single issue to complain about St. Marks. Don't mind going back there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
It was indeed our pleasure to have you stay with us on your maiden visit to our hotel recently. Thank you for taking time off to review us on TripAdvisor,sharing your experience.
While we are delighted to see that you had an enjoyable stay and liked the feel of the hotel and the overall quality,we regret that we did not fully deliver on what we are capable of.We have taken a very serious note of your observations and be assured that you will experience a very positive change on your next stay with us.We have noted all your preferences and will ensure that they are all taken care of in the future.
I request you to mail me about your future travel plans and I along with the team will be more than happy to take special care to provide a superlative stay experience at St.Mark's Hotel.
Looking forward to the pleasure of meeting you personally on your next visit to Bangalore.
Vice President & General Manager,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.