Usually when you go to thali restaurant you go with set of expectations, that you will get only thali and that to be served via fast serving waiters, but Rajdhani thali Bangalore (which is in Phoenix market city Bangalore) has an exception, this restaurant which is located in Phoenix market city Mahadevpura, has a medium sized dinning hall with 40-50 seating capacity. Food is upto the mark (no doubt about it)
but specially on weekends when it becomes crowded, services goes on toss, when we (me and my family) went on sat night, restaurant was almost full. we got a space to seat after 5 minutes, waiters started pouring various dishes (3 vegetables, kadhi, dhokla, papad, salad, sweets and many other) one by one, but roti wala guy (waiter who serves roti) came after 10 minutes (imagine you have plate full of varieties but no roti or chapati to eat) after we started, we used to inform guy who was passing by then we used to wait for 4-5 mins (trust me, those 4-5 minutes are hell ). Like this we had our dinner. I have no issue about quality of food served there as it is unique, but restaurant definitely should work on service part.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 21, 2013
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Greetings from the Corporate Office of Rajdhani Thali Restaurants.
We seriously appreciate your patience in sharing your experience at Rajdhani Thali Restaurant and bringing the details to our notice.
We at Rajdhani Thali Restaurants are constantly seeking to work towards enhancing guest experiences and every feedback is important for us.
We do understand that an apology would not suffice at the moment and unfortunately we cannot bring back the valuable time lost. However we have made a note of every detail and shall conduct an immediate investigation on the same.
Service have been the Key area of your feedback and it holds immense importance for us as it is one of the integral areas that we promise to deliver at all times.
We apologize for this kind of experience and look forward to re-gain your trust and confidence in Khandani-RAJDHANI
If given a chance we shall ensure we would not let you down henceforth and make every experience, a memorable one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.