I stayed in BH in November 2012 and had all praises for this place. When I came back in April 2013, it was the direct opposite.
Upon checking in, I complaint to the receptionist (who is more like a wall piece than a receptionist) that the AC in the room was not working. He told me that it would take some time for it to get cool. I accepted this. After a few hours, I complaint again and someone came to check it out. Without giving me any explanation, he said he has arranged for another room. When I went to that room , it was a downgraded room. They then changed me to another downgraded room. By this time, I was already tired(as I was travelling the whole day) and I was very annoyed and walked out of the so-called hotel. I was in the room for less than 4 hours. I had paid a deposit and I was refused a refund and when I wrote to the Manager (Murali), he did not have the decency to reply to my mail.
I travel frequently to B'lore and I guess I wont be staying at this place nor would I recommend anyone to this place.
- Official Description (provided by the hotel):
- Brunton Heights Hotel. Situated in Bangalore’s Central Business District, Brunton Heights Hotel provides spacious, modern suites with living and dining spaces. Featuring an outdoor pool and temperature controlled hot tub, it also has a cafe. The spacious, air-conditioned suites feature a balcony, living and dining areas. Also included are a flat-screen satellite TV, mini fridge, kettle and safe. Provided for free are toiletries, newspaper, tea/coffee and bottled water. Brunton Heights Hotel is just 200 metres from Trinity Station Metro Rail. Brigade Road is 500 metres away while Commercial Street is less than 1 km from the hotel. It takes approximately a 1.5 hour drive to reach Bangalore Airport. At an extra charge, Laundry and dry cleaning services are available at the hotel, which also offers a 24-hour reception. Other conveniences include car rental services and a tour desk. Portland Steakhouse and Cafe features fresh ingredients from the neighbouring farms and has a menu, which changes seasonally. Hotel Rooms: 24 ... more less
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