Located at the outskirts of Bangalore off Bangalore - Tumkur highway is a nice resort with very good ambience lots of greenery but the problem is their service their staff seems to be under-trained either they don't know how to serve you or they over do it by trying to be over courteous specially the bell boys and the room service, their front office staff not worth mentioning - their response is very cold. We were 4 colleagues and were given rooms in different & opposite locations, going by the size of this resort it would take atleast 10 mins to walk to the other room (they have battery operated golf cart to ferry you around which generally don't come on time). Food taste and quality is good but service at the restaurant is very bad and too slow. The swimming pool is big probably one of the biggest pools I have seen thus far, not very well maintained but manageable, there is a provision for water sports in one corner, toddlers pool, a good pool side bar and restaurant.
The rooms are spacious, well maintained and clean.
Over all the resort has plenty of open space very good for morning and evening walks which you will truly enjoy, did not find much time to explore their spa and sports facilities, looks like they have a good spa, tennis court, indoor games etc.
Business Traveller - This place is away from the city you can stay there only if you have business around this area or if you have to attend an event/show at the BIEC.
General Tourist - It's a nice place for a weekend stay.
Talk to them about the importance of giving good service before check-in you will be taken care well.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Warm Greetings from The Golden Palms Hotel & Spa.
Thank you for sharing the your feedback & please accept my sincere apologies for the inconvenience caused to you. Thank you for the highlighting about your concern, the concerned department have been alerted and have already initiated corrective action.
Please do give us another opportunity as I am confident you will have a brilliant stay with us.
Do let me know when you plan to visit us again, as I will be delighted to look after all aspects of your stay personally.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.