I was visiting Bangalore on business, and had finished shopping on MG road. The weather was extremely hot, so I stopped at the Gateway for a coffee, and requested that they order me a taxi (to Whitefield, where I was staying). The staff were very kind and accomodating. They gave me the coffee on the house. The doorman organized a rickshaw, got a price from the driver, and also took the registration number of the driver. I got back to Whitefield safe and sound. Excellent staff and a very good experience.