First impression on arrival, the lobby looks compact and low key but the warm welcome by friendly obliging staff more than overrides this. Nothing seems too much trouble from the flexible check in/outs, advice and directions on shops and bars, arranging transport / pick-ups etc. Brilliant service throughout so much so that after our first stay on the way down to Kerala we cancelled our reservation at Vivante by Taj (plush lobby but very corporate, full of seminars, conferencing etc.) and re-booked Gateway Hotel. It felt like coming home! Mr. Satish Babu, Front Office Manager is delightful and via e mail prior to our arrival, made all arrangements for our transport at airport and railway station.
The pool area is small but well staffed and just ideal for a dip to relax after exploring the city.
Ivory Tower Hotel Bar on floor 13 of the Barton Center was recommended by the charming concierge and we sat and watched the sun set over Bangalore skyline before returning for dinner in the delightful award-wining Karavalli restaurant in the hotel garden. Delicious taste of Kerala fish, friendly chat, croaking frogs in the pond and reminisces at the end of a wonderful trip. Vasantha Gopal. K, Senior Chef de partie even took the trouble to e mail us recipes!
We cannot recommend this hotel highly enough and would not bother looking at anywhere else in the city but definitely stay here again next time.