I checked in on a Sunday afternoon (25-01-2009) there was not a single soul in sight at the lobby except for the front desk executives in their boring and faded uniforms. stayed at this hotel for a day as you may have allready read my review of the leela mumbai let me tell you my stay at their bangalore property was no different. The hotel is beginning to look dated and tired which is surprising considering that this hotel began operations in 2002 agreed the hotel is spacious, airy and some parts of the hotel are lush complete with high ceilings, spacious lobby, shopping arcade, restaurants etc but for some reason it still is uninspiring and insipid i mean if you wanted to look at a magnificent palace wouldn't you go see the mysore palace or better some palace in rajasthan ? and what makes this place even more bland is the so called art pieces and antique stuff which by the way is from rajasthan again how many times have we seen such stuff at some random art exhibition,a heritage sale at either safina plaza or palace grounds? infact i will tell you how i got to know about the so called art work which is part of the architecture and interiors of this hotel once i was at this annual furniture exhibition at palace grounds bangalore which happens every year so anyways at one of the stalls i remember seeing some art pieces and after interacting with the man who was in-charge of the store told me they do similar work for the leela’s which was basically coating the frames and some of the other furniture etc with material that was gold in colour to replicate some of the stuff at some palaces.
My deluxe room again looked tired and uninspiring and was perfectly complimented by boring and uninspiring furniture and accessories in the room part of which was an outdated T.V ( CRT monitors) should I also mention I had trouble with wifi I could hardly connect to the internet as the connection was intermitant . There was no hot water in the bathroom and when I mentioned this to front desk I was told that there is a problem and that hot water would be available only after 7 P.M which meant that I would have to wait for a couple of hours to have a shower and to think that this was a 5 star property was shocking. The sink in the bathtub was broken and as one of the other reviewer has said “ This was something of a trend in terms of service and responsiveness. They have a huge staff--you can't swing a cat in that place without hitting a maid or bell hop or waiter--but they're all ineffective; i.e. they listen intently to what you want and then scurry off never to be seen or heard from again, without addressing your request ”.
The Leela bangalore is a plush hotel, with lots of marble work, landscaping and servants everywhere BUT...the prices were exhorbitant, the service sub-par and the staff's inability to manage it makes for a nightmare stay did i also tell you that the hotel now is really far from the new international airport ? to be fair to the The hotel i must tell you that it does have a 2/3 storeyed galleria which comes complete with retail stores, coffee shops, a book store, a bar and a sports bar which has a bolling alley but then again if you want to go shopping you can always go to the forum mall, oasis mall, garuda mall or innumerable other malls which are near by and which house the same/better/bigger brands more importantly more brands I mean they offer more choice and they come complete with food courts, multiplexes ( PVR cinemas, INOX or FAME ), pubs/bars/lounges ( HARD ROCK CAFÉ, FUGA, F-BAR, ICE at the taj residency and THE BLUE BAR at the taj west end, DUBLIN at the ITC windsor manor or THE SUTRA at the lalit intercontinental each more delightful than the other ) and book stores ( landmark,which is the best in bangalore and crossword ) so why then would one want to spend time at the hotel’s galleria?
In terms of extravagance, I'd say the room itself ranks in the top 50 % of rooms I've stayed in but at the price I paid / night it was also comparatively more expensive the price of the most rooms I've ever had elsewhere. Way too much for the service that is at best non-existant, in my opinion. The E-survey I replied to on email has not even been acknowledged or responded to i mean why send an email if you do not wish to respond compare this to the thank you mail I received from the general manager of taj residency promptly within 24 hours after I had checked-out of the hotel not to forget the apology mail I received after my first stay for some inconvenience that I had experienced and the apology calls that I received at both the taj residency and the taj west end infact prompt apology calls are a norm at all the taj properties not just that almost always they offer to shift you to another room or fix the issue A.S.A.P however big or small.
The hotel does have a few silver linings like the quality, choice and the taste of food at the coffee shop citrus which quite frankly is one of the best in Bangalore but I am afraid the service at the coffee shop is cold, indifferent, arrogant and at times non-existant another thing that I do like about this hotel is its club floor which is perhaps the best club floor at a five star property in Bangalore and the service at the club floor is not so bad I have infact stayed in one of their club rooms once sometime in 2007.
I now stay at either the oberoi’s or at the taj which offers a choice of 3 hotels in the city ( TAJ RESIDENCY, TAJ WEST END AND THE GATEWAY HOTEL ), one spankingly new property at whitefield ( VIVANTA ) and a niche property in the outskirts ( KUTEERAM ) infact the location of the taj residency and the oberoi’s are right in the heart of the city at M.G Road which is very close to all the hot spots and some of the offices in the city not to forget the fact that both the oberoi’s and the taj come with other innumerable amenities, conveniences and services aswell.
My Final Verdict of the Leela Bangalore :-
The hotel property : The concept of an extravagant palace is dated.
The service : cold, indifferent, arrogant and at best non-existant.
P S I prefer the warmth and the ingenuity of the TAJ and the humility of the OBEROI.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking time to post your kind review. I understand from your review that you are very unhappy with our hotel and its services. Let me first of all apologize for all the inconvenience caused to you, I also understand from your review that you were quite happy with the spacious, airy restaurants and lobby and the royal club floor, I sincerely appreciate your comments. I have addressed the service shortfall with our Director of F&B and rest assured this will not happen on your future visits.
I would also like to tell you that we at The Leela Palace strive to deliver top customer service to all our customers and we as a team make sure that every guest of ours has a comfortable stay at the hotel. I would like to address to some of the feedback comments you had. The Leela Palace was built keeping in mind the architecture of Mysore Palace which is famous worldwide; this is to make every guest feel that he is indeed staying in Mysore palace which is not possible by anyone. The art and antique at the Leela is very exquisite and was specially commissioned for the Leela palace. It is sad to hear that you were not impressed by our room and its accessories.
We train our staffs regularly to achieve a set of brand standards; unfortunately we have not managed to meet your expectations. However, we will reinforce our training measures to raise our service levels. We have replaced majority of the CRT panels with LCD panels in our rooms. I was quite concerned to hear that you had not received feedback on your E- survey. I personally will ensure that I reply to all our guests within 24 hours.
I hope to have an opportunity to welcome you back to The Leela Palace to regain your trust.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.