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“Excellent Service” 5 of 5 stars
Review of The Taj West End

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The Taj West End
5.0 of 5 Hotel   |   Race Course Road, Bengaluru (Bangalore) 560001, India   |  
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Lahore
1 review
1 helpful vote 1 helpful vote
“Excellent Service”
5 of 5 stars Reviewed February 19, 2014

Stayed at the Taj West End for two night. I had left for Bangalore having forgotten my medicines, but hotel staff were quick to respond to emails and actually had the medicine ready for me when I checked in. That level of care needs to be appreciated.

The hotel itself is beautiful. I had come for a conference and so basically stayed within the premises. But what a premises!!

The room was beautiful. Service was prompt, friendly and I really felt taken care of. Thank you!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, February 22, 2014
Dear Dr. Alam,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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647 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 13, 2014

I have stayed in this hotel 6-7 times and it is probably my favourite hotel in the world. In my view, everything is excellent. The atmosphere is great, very tranquil in a busy city. The rooms are luxurious with every amentiy and sitting in the garden in the evening eating dinner washed down with some Kingfisher is a thing to enjoy. One of the best features of the hotel is the friendly and cheerful staff. I know staff are trained to appear friendly and cheerful, but the staff appear to genuinely enjoy their jobs and wish to help customers. One minor gripe which I have with all Taj hotels - why is wifi extra and not included in the room tariff?

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, February 14, 2014
Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romsey, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 11, 2014

We stayed at this hotel for two nights at the end of of a wonderful holiday in India and Sri Lanka. First impressions are amazing. This is clearly the "must go to" destination for weddings, conventions etc in Bagalore The gardens and grounds are extensive and stunning and the buildings elegant and beautifully maintained.

Sadly, beneath the surface of all this opulence some areas are distinctly lacking in style. Our suite was spacious and well appointed but the sitting out area only had one chair. Two of the pillows had seen better days and even the room butler admitted they were rather old! Breakfast was the usual hotel standard fare, but tea was lukewarm, overstewed teabags poured by a waiter who circulated with a pot. An individual pot was requested and brought to the table but why have to ask?

After a busy morning on a city trip we struggled to find somewhere quiet to have lunch as the hotel runs a Sunday brunch for families in the main restaurant. We eventually found a nice spot by the pool but were told it would take 30 minutes from ordering for the food to come because we were so far away from the restaurant.! we only ordered a bruschetta!

In the evening we went to the restaurant for the final meal of our holiday to find that we we were sharing it with a convention on life sciences and gene therapy. The speeches were fascinating but not exactly what one expects in a five star hotel.

in summary, this hotel is designed for the big corporate functios and as individual guests one feels slightly second class. Having said that, when any of the above problems were raised they were dealt with relatively promptly. But in a hotel, purporting to be five star, one should not have to ask!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, February 22, 2014
Dear Guest,

Thank you for taking time to review us on Trip Advisor and also for posting your generous compliments.

We have shared your feedback with our team and would like to assure you that the concerns raised will be addressed. We certainly assure you of improvements for your future visits to our Hotel.

Look forward to welcoming you back to The Taj West End again during your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shimla, India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 8, 2014

My family stayed at The West End in January this year. I had been to Bangalore several times earlier but never visited this hotel.( i wish i had). After we checked in and walked to our suite i could not believe i was in Bangalore...the greenery..my god ! ...it was almost like walking into a rainforest ! Spread over 22 acres this hotel is in the heart of the city since 125 years ! The colonial cottages/villas etc look stunning till today and like one would expect from the taj...the place is immaculately kept. After we checked in and settled in the luxurious suites we were amazed at the setting of the hotel in this forest with birds chirping and the silence. Very good food..the morning breakfast was super !The children loved it ! Everything was perfect !!
A luxurious therapeutic experience.Thank you Taj.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, February 10, 2014
Dear Mr. Walia,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2014

Taj West End is an excellent property at Bangalore.Located in the heart of the City..say almost..it had been a great pleasure to enjoy their Hospitality..Perfect Ambience..A very good line of Speciality Resteaurants..Multi Cusine food availability..Peace and tranquility everywhere..Courteous staff almost ensures that all your needs are taken care of...Keep it up Taj West End..
Jet Privilege No...129268580

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, February 10, 2014
Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 5, 2014

This is wonderfully situated hotel set in beautiful grounds in a fairly central position in Bangalore.
The staff are very attentive and helpful. The food was excellent and a wide variety of tastes are catered for. The rooms are large and come with a balcony. Good pillows!
I suspect my visit was not in the high season and the rooms have a "musty" small as not aired.
My only complaint was the added charge for Wi-FI. The rates for this hotel should include free and open access. I think the Taj group is going to change this policy.

  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, February 6, 2014
Dear Guest,

Thank you for taking time to review us on Trip Advisor and also for posting your generous compliments.

We have shared your feedback regarding musty smell and internet charges with our team and would like to assure you that the concerns raised will be addressed. We certainly assure you of improvements for your future visits to our Hotel.

Look forward to welcoming you back to The Taj West End again during your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 4, 2014 via mobile

Room 1401 excellent and quiet.
Food: Best fruit and delicious pastry for breakfast. Blue Ginger excellent dinner. We had crispy shrimp spring rolls and I had shaking tenderloin, especially good quality beef.
Pools: two. One quiet and one for kids, but no kids so it was peaceful.
Gym: top of the line machines with their own TVs
Service: excellent, well managed, helpful.
Best hotel in India we've been in along with the Imperial in Delhi.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, February 6, 2014
Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Taj West End

Address: Race Course Road, Bengaluru (Bangalore) 560001, India
Phone Number:
Location: India > Karnataka > Bengaluru (Bangalore)
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Bengaluru (Bangalore)
#4 Romantic Hotel in Bengaluru (Bangalore)
#4 Luxury Hotel in Bengaluru (Bangalore)
#6 Family Hotel in Bengaluru (Bangalore)
#8 Business Hotel in Bengaluru (Bangalore)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Taj West End 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Taj West End is a part of The Leading Hotels of The World and is located perfectly near all the Bangalore buzz, and is a city legend. The accommodations are designed to allow guests to enjoy the highlight of the hotel – the lush, greenery-and-water designed landscape – and includes the stately residences of the restored Heritage Wing. The Taj West End is also home to some of the city’s most acclaimed restaurants, offering unique and exquisite cuisines.The year 2012 marks the 125th year of operations of the Taj West End, Bangalore. This magnificent property opened its doors to guests as early as 1887 under a Victorian lady, Mrs. Bronson. By the turn of the century, Bronson’s West End ‘s prosperity had attracted a fair bit of attention, and in 1912 passed into the hands of the Spencers. In 1984, the hotel was passed onto the Indian Hotels Company Limited. Today, exuding historic age old stories from every corner, this hotel speaks to every traveler staying within its walls. The spectacular landscaped gardens within the hotel accrue to a lush 20 acres, something that the people of Bangalore thrive for. The hotel has created several Exclusive and Unique Experiences and packages for its guests all through the year, pampering and delighting them in true Victorian, Taj West End style. Each outlet; Mynt, Blue Ginger Masala Klub and Blue Bar will showcase their finest offerings in the most fabulous manner, sure to enchant, impress and dazzle their guests. ... more   less 
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Also Known As:
The Taj West End Hotel Bangalore
Taj West End Bangalore
Taj West End Hotel Bangalore

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