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“Best Service ever” 5 of 5 stars
Review of The Taj West End

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The Taj West End
5.0 of 5 Hotel   |   Race Course Road, Bangalore 560001, India   |  
Hotel amenities
Ranked #14 of 551 hotels in Bangalore
Salem, Massachusetts
1 review
“Best Service ever”
5 of 5 stars Reviewed January 26, 2014

The Taj West End in Bangalore is a beautiful retreat, secluded by gorgeous gardens from the hustle and bustle of the big city. The room and amenities were first class, but what impressed me most was the excellent service. Everyone was attentive but not over-bearing. From the first moment of arrival until the stay ended the staff was helpful, smiling, courteous and just friendly enough. Whatever I wanted or needed was tended to immediately. I highly recommend using the hotel cars in this busy city. The drivers are courteous and the cars are clean, cool and comfortable. The drop off service at the airport was wonderful. I was met by a hotel representative, my bags were handled, I was assisted with check in and shortly thereafter I was relaxing in the lounge. This was so different from the usual exhausting airport routine. As a woman travelling alone in India, I felt very safe secure and comfortable at the Taj West End.

Room Tip: I think every room is good. I asked for a room with a balcony. It overlooked a small secluded gard...
See more room tips
  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, January 27, 2014
Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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581 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2014 via mobile

A beautifully designed and laid out hotel in nice grounds with really helpful staff. From swiftly sorting out a room when there seemed to be no vacancies, to providing me the right painkillers in the middle of the night for raging toothache, I cannot fault the Taj WestEnd. Lovely food, beautifully presented they looked after us faultlessly. All the staff were super friendly and super helpful

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, January 30, 2014
Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
1 review
5 of 5 stars Reviewed January 24, 2014

Fabulous Hospitality . The Taj west end holds the tag of being one of the best in the city of Bangalore. We had a fantastic stay and must appreciate the way the front office staff welcomed us which was really unique and the food in the restaurant is a gourmets delight. Fantastic hotel

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, January 24, 2014
Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stolzembourg, Luxembourg
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2014

I had the pleasure of staying in the Taj in January 2014 : It was a wonderful experience from start to finish. From the Airport pick-up service, the welcome committee (and refreshing soft drink) when arriving to a very personal check-in procedure in the room, by-passing reception. The room was very large, and included all possible items a very spoiled traveller would look for. Breakfast buffet was the size of a decent brunch with both Indian and Western option, while dinner at their Indian restaurant was a real treat. A very good state-of-the-art gym (open 24 / day , which is always a plus for travellers with jet lag), and a lovely park made the hotel stand out in many ways. The very warm and personalized services made this outstanding experience complete.... truly one of the best hotels I ever stayed in.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, January 24, 2014
Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Recife, PE
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

Great food(three restaurants), great service, a very relaxing garden and atmosphere. Even though it was my first time in the city, judging by this experience, I would risk no other. I used the spa, yoga lessons and gym. There are two nice swimming pools, if the water was a little warmer, I would surelly have had used it. A good place to find peace, an oasis inside the city. Impecable in all senses.

Stayed January 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, January 22, 2014
Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your comments. We are happy to note that you have had a great stay with us.
We have taken a note of your feedback regarding delay in replenishment during breakfast and shared it with our team for necessary improvements

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 17, 2014

You get transported to late 1800s when you enter the premises of this hotel. No typical concrete vertical structure but two storeyed bungalows with wooden verandahs amidst almost 20 acres of exquisite greenery. You may take a stroll down memory lane in this 125 year old property or use one of the golf carts the hotel provides. Fascinating, enchanting,enigmatic..................I am at a loss of words to explain my experience. The Blue Ginger restaurant offers authentic Vietnamese cuisine and the Masala Klub offers Indian delicacies. I wish I had time to explore this fascinating property more.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, January 23, 2014
Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your compliments.

We are happy to note that you have had a great stay with us.

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 14, 2014

Our one nite stay at the West End was memorable. Its an incredible property and I guess Taj is very proud of this hotel.. The staff (esp the reception/lobby) were friendly and extremely helpful.We were in a suite which was fantastic.Every detail has been looked into... The garden and the landscaping is beautiful. Please do visit the Vietnamese restaurant. Excellent food.

There were minor issues like waiting (40 mins for bacon & approx 30 mins for a rava dosa) for breakfast dishes to be replenished....but that was perhaps due to an unexpected crowd all at the same time for breakfast.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTaj W, General Manager at The Taj West End, responded to this review, January 16, 2014
Dear Guest,

Thank you for taking out time to review us on Trip Advisor and for posting your comments. We are happy to note that you have had a great stay with us.
We have taken a note of your feedback regarding delay in replenishment during breakfast and shared it with our team for necessary improvements

Look forward to welcoming you back to The Taj West End again on your next visit to Bangalore.

Kindest regards,

Somnath Mukherjee
General Manager
The Taj West End
Race Course Road
Bangalore - 560 001, India
Telephone: +91 80 66605660
Fax : +91 80 6660 5700
Website : The Taj West End

Voted among the top 25 luxury Hotels in India -Trip Advisor 2012
Voted the number 1 Business Hotel in India - Conde Nast Traveller UK Readers Awards 2010
Voted Amongst Top 10 Best Luxury Hotels in India - Trip Advisor's Travel Choice Awards 2009
Ranked among the top 10 business hotels in the World - Condé Nast Traveller 2009 Reader Awards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Taj West End

Address: Race Course Road, Bangalore 560001, India
Location: India > Karnataka > Bangalore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Bangalore
#6 Spa Hotel in Bangalore
#11 Business Hotel in Bangalore
#12 Luxury Hotel in Bangalore
#15 Family Hotel in Bangalore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Taj West End 5*
Official Description (provided by the hotel):
The Taj West End is a part of The Leading Hotels of The World and is located perfectly near all the Bangalore buzz, and is a city legend. The accommodations are designed to allow guests to enjoy the highlight of the hotel – the lush, greenery-and-water designed landscape – and includes the stately residences of the restored Heritage Wing. The Taj West End is also home to some of the city’s most acclaimed restaurants, offering unique and exquisite cuisines.The year 2012 marks the 125th year of operations of the Taj West End, Bangalore. This magnificent property opened its doors to guests as early as 1887 under a Victorian lady, Mrs. Bronson. By the turn of the century, Bronson’s West End ‘s prosperity had attracted a fair bit of attention, and in 1912 passed into the hands of the Spencers. In 1984, the hotel was passed onto the Indian Hotels Company Limited. Today, exuding historic age old stories from every corner, this hotel speaks to every traveler staying within its walls. The spectacular landscaped gardens within the hotel accrue to a lush 20 acres, something that the people of Bangalore thrive for. The hotel has created several Exclusive and Unique Experiences and packages for its guests all through the year, pampering and delighting them in true Victorian, Taj West End style. Each outlet; Mynt, Blue Ginger Masala Klub and Blue Bar will showcase their finest offerings in the most fabulous manner, sure to enchant, impress and dazzle their guests. ... more   less 
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Also Known As:
The Taj West End Hotel Bangalore
Taj West End Bangalore
Taj West End Hotel Bangalore

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