We traveled as a family to this place actually to attend a relatives function close by, so they had arranged this stay for us.The location was not a problem as its on the Highway right after the Hosur Toll ( within 1.5 Kms). The moment when i entered this place it seemed to be a very big and spacious resort. Once we checked it God Oh No !!! I quickly realized that this is 1 of their oldest property which needed upkeep but naah it looked as that they did not want to maintain the resort. Rooms were OK with and beds were pretty good. The washrooms inside were pathetic and looked Old and stale ( Broken taps , terrible flushes, stained towels). Ac's made some weird noise. Rooms were decently spaced out but the windows which overlooked to the pool seemed it was cleaned for months so we better had the curtain in place. At the same time should compliment the pools which was pretty huge and a play space with TT, Pool tables, Big Chess board & Snake & ladders.
Now coming to the 2 most appalling points :
1. Rude waiters who literally forced 8 of us to have a buffet for dinner even though we wanted to go for A la carte. Their response was it will take 1 Hour to get food or even soup for that matter and so have buffet. Even though the Buffet was cheaper the restaurant employee could have told us in a better way.
2. We decided to have a buffet the biggest blunder was they mixed the Non - Veg soup Tag to that of Veg. We were all veg and elderly people looking at the Tag had the soup initially without realizing it was a Non Veg. The people in the restaurant hardly cared about it even though we went and complained. They just simply changed the Board and said Sorry as if it really mattered to them.
3. Have you ever seen 2 of the Employees fighting with each other at their Hotel reception. I was lucky to see that when i was trying to take a stroll around the place. 2 of them having an altercation with each other and rest of them rather then pulling them out of the place, instead joining the conversation. Looked so bad.
I was happy that i left this place in a day. Even though Ramee is a very big group and i had stayed in their other properties in Mumbai , this certainly is soar and left a terrible experience for me. They have the advantage of having a huge space provided they grow their standards and have a smiling staff and upkeep their over all resort which actually looks shabby.
There are 2 to 3 more better places around even though they might not be a resort. Strongly avoid this place unless and until they change.
Do not know what to say.... Sorry
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your sharing your feedback with regard to your recent stay at Ramee Guestline, Bangalore.
At the outset, please do accept my sincere personal apologies for the inconvenience caused to you during your stay at our hotel. We endeavor to be consistent in ensuring that we deliver excellent service.
I have since addressed the issues with the concerned department heads personally. I assure you that corrective action has been taken and I am confident you will notice a marked improvement during your next stay with us.
While I can fully understand that this might have marred your impression of Ramee hotels, please allow me to assure you that this represents a departure from our normal standards of service and we would greatly appreciate an opportunity to correct your perception.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.