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“Good transit hotel” 3 of 5 stars
Review of Arra Suites

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Arra Suites
3.0 of 5 Small Hotel   |   31, Vidyanagar Cross, Behind Aviation College | Kempegowda International Airport Road - Yelahanka Devanahalli Highway, Bengaluru (Bangalore) 562157, India (Richmond Town)   |  
Hotel amenities
Kuala Lumpur, Malaysia
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
50 helpful votes 50 helpful votes
“Good transit hotel”
3 of 5 stars Reviewed February 5, 2014

We booked online and there was several communication emails with Mr. Naik with regards to the room and airport pickup. The airport pickup was there when were arrived at the airport and check in was smooth. Our room was clean & the bed was comfortable. The breakfast the next day was good. However, my only disappointment was that on our second check in, we were transferred to Airport Residency and was told that Mr. Naik had informed us earlier. This took us by surprise as we were not informed that we were to be shifted to another hotel which was much closer to the airport. Airport Residency was in a shoddy place, however, we only had a few hours before our night flight. If not for the sudden change in hotel at the last minute, I would definitely give this hotel a miss next time I come to Bangalore.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanathroyk, Owner at Arra Suites, responded to this review, February 20, 2014
Dear Guest,

Thank you for sharing your valuable feedback. While I regret the inconvenience you have experienced, may I assure you that the points of dissatisfaction will be duly addressed as we are committed to achieve excellence. We highly value your patronage,additionally requesting you to treat this as an isolated incident and not a reflection of our normal services.
Please do give us an opportunity to welcome you back, when my colleagues and I can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
    58
    25
    12
    3
    2
See reviews for
33
15
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Mysore, India
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 28, 2014

I was atArra Suites for business summit on 23/24 Jan 2014. This property is near to the airport(around 8-10 km) and has a large area , which has been nicely maintained. Hotel has lots of options for stayting, rooms, family rooms, double bedrooms etc. Please note this hotel is somewhat away from the hustle bustle of the city.

I checked in bit early ( 12 PM) however was accommodated in the hotel before scheduled check-in time. Conference was held in a different building in catholic Building.

My two days stay was enjoyable. overall good place for transit and staying for few days.

Room Tip: Suites on ground floor are nice....
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanathroyk, Owner at Arra Suites, responded to this review, February 20, 2014
Hello and thanks for your feedback! We are glad to hear you enjoyed your stay and are looking forward to welcoming you back again soon. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 25, 2014

We booked and got the confirmation from the hotel staff member (Mr. Naik). I made a call about 6 hours before and got some details like exact location, etc. I also called half-an-hour before arriving to the hotel, immediately after landing in the Bangalore Airport. Till then things went fine. But before getting a taxi, a person from Arra Suites (? Mr. Praveen) called and informed us that the room had some problem and asked us to occupy in some other hotel that he had arranged. I argued with him about his failure to inform us about it before a reasonable time but it's all vain. It was mid-night; the connecting flight was in the early morning. So went to the alternate hotel that was arranged; it was a shoddy place. So asked for some other hotels in the vicinity with the 'airport taxi' driver who ferried us from the airport; the driver took us to a beautiful hotel (Hotel Presidency). Hotel Presidency was 1000 times worth in terms of hospitality, cleanliness, honesty, location, value for price, vicinity to the airport, etc. We felt it was a blessing in disguise for having missed this worst hotel. Also, luckily the hotel had only one room left for one customer had checked-out just before; another fellow who came just after us for a room was not lucky enough.

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanathroyk, Owner at Arra Suites, responded to this review, January 26, 2014
Dear Guest ,

Thank you for taking the time to share your feedback through our Trip Adviser Website.

We note with regret the negative experience you have had at check in.

Please accept our apology. The issue has been addressed with concerned team member & manager and request you to treat this as an exception to our usual standards. We are determined to make a positive impact the next time around, and we sincerely seek another opportunity to serve you.

I am happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at Arra Suites

Best Regards,


Sanath Kumar B Roy
Managing Director

+91 9916599828
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Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 14, 2014

We enjoy our transitory stay at this hotel. Great location close to Banglore Int Airport, the staffs in this hotel are friendly and helpful, rooms are clean & comfortable. The breakfast was great. It's totally worth for money.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanathroyk, Owner at Arra Suites, responded to this review, February 20, 2014
Hello and thanks for your feedback! We are glad to hear you enjoyed your stay and are looking forward to welcoming you back again soon. Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mangalore, India
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2014

Hotel Arra Suites is one of the closest hotels to Bangalore International Airport and probably one of the very few which offers quality service to its customers without the attitude that we normally get from most other hotels around Bangalore these days. We prefer to book at this hotel on our transit from Malaysia to Mangalore. Every step from airport pick up, room service including late night room service is taken care of and on time. We have liked almost everything about this hotel including the food which is amazingly good. They offer free breakfast for all their customers. The price tag for the rooms is surprisingly reasonable given the quality of service and the convenience from the airport. We have stayed in this hotel for the first time and it was a great service that we received right from the room boys to the reception.
Convenient hotel with excellent service around the Bangalore airport.
Good work guys. Thanks !!

Room Tip: First Flore
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanathroyk, Owner at Arra Suites, responded to this review, February 20, 2014
Hello and thanks for your feedback! We are glad to hear you enjoyed your stay and are looking forward to welcoming you back again soon. Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 2, 2014

Booked this place from overseas. Was pleased with the pick up service as it took us a while to get out of the airport but the driver was waiting.
The hotel is average, has all the basics and near the airport however, do not use their hotel driver service for anything else. Extreme cheats, charged us double the rate and did not stop where he was told to stop along the way and kept on driving. When we called the hotel from the car the guy said that the driver has to return back to the hotel so we should not stop and let him finish the journey quickly. We were very upset about this as some of the stop we had to make were urgent.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 27, 2013

A comfortable place to stay as transient. Conveniently close to Bengaluru Int'l airport (approx 10 km / 10-15 min drive). Hotel has own taxis for pickup/drop to airport which is very helpful.staff is helpful and prompt. ideal for transitory stay. Approach road-about 50 mtrs is bumpy. food needs improvement. Will recommend strongly for transients.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanathroyk, Owner at Arra Suites, responded to this review, December 30, 2013
Dear Guest,

Thank you for choosing Arra Suites in Bangalore and for sharing your kind review here on TripAdvisor.

We are particularly grateful that you specially acknowledged the service delivery by our associates.

Thank you once again for sharing your experience and would like to welcome you again on your business or leisure trips to Bengaluru.

regards,

Sanath Kumar B Roy
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arra Suites

Address: 31, Vidyanagar Cross, Behind Aviation College | Kempegowda International Airport Road - Yelahanka Devanahalli Highway, Bengaluru (Bangalore) 562157, India
Location: India > Karnataka > Bengaluru (Bangalore) > Richmond Town
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #16 of 350 B&Bs / Inns in Bengaluru (Bangalore)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Arra Suites 3*
Number of rooms: 14
Official Description (provided by the hotel):
Arra Suites is the one of the pioneers in this segment offering some of the finest service apartments in Bangalore, India. We offers safe, secure and economical Serviced apartments / accommodations in Gardencity Near Bangalore International Airport, Bangalore India, be it for work or for pleasure.Service Apartments are fast emerging as preferred choices of long-stay executives, NRIs and other frequent travelers. They offer all the conveniences of a hotel with the privacy and warmth of home. Whether you are a business traveler or holiday maker looking for more than just a regular hotel room, a serviced apartment is the answer. Giving you more space, more privacy and at a cheaper rate, most of our Apartments are available from one night to one year. Fully Furnished and serviced apartments with facilities like, Air conditioned rooms/apartments, Internet, ISD, CTV, Fully equipped kitchen, 24 hrs running hot water laundry services, 24 hr housekeeping and power backup. Arra Suites service apartment in Bangalore, India is a residential-style apartment with hotel-like amenities, including full kitchen and security. Our service apartment has an air-conditioned and furnished flat, attached bath, fully equipped kitchen, colour TV, fridge, washing machine, locker, telephone connection, Internet connectivity, cent per cent power back-up, 24-hours security, fire safety and private parking. ... more   less 
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