Stayed for 7 days. Overall was happy with stay. Well designed place, 5 star standard, good price,friendly staff. Room - spacious and clean room, high quality TV with more channels than nearby 5 star hotels(please try to make it even more), decent speed connectivity(free). Very spacious and nicely decorated ground floor restaurant, nice lounge with
good 'morning breakfast buffet'. Enjoyed the dosas with half fried eggs (bulls eye) and chutneys and sambar. Enjoyed the masala dosa. Didn't get a chance to eat the British/Continental dishes in the buffets, but heard they were good.
Some areas need improvement however.
1) Food : Indian food in multi cuisine restaurant needs to improve. Went for the buffet, but couldn't really eat much.. a) the foods had too much salt in them, and b) somehow a lot of dishes don't seem to be authentic (good food increases your appetite, i started eating the buffet and very soon couldnt eat anymore. I tried to use my knowedge and taste buds to assemble a meal(at least some dishes in a buffet neeed to compliment each other and make up a whole meal), but each dish was pulling in a different direction and so eventually i did not get the feeling of eating a sartisfactory meal), also more care needs to be taken in making authentic Indian dishes.
Apart from the above, this being South India the number of South Indian dishes could be increased. I ate 2 different South Indian curries Southern Railway chicken curry and Allam Kodi and they both were far from original in taste, ingredients and colour and also they tasted almost the same(that said both these dishes were tasty).
Eating Indian food in India should not be something like eating British Indian food.
2) The floor near the commode(closet or toilet) was a bit dirty(maybe it was from some building work). The bathrooms and toilet could smell better (not with room fresheners but with appropriate cleaning liquid sprays).
Writing such a detailed review because i heard the Management values reviews and feedback.
Would recommend this hotel to family and friends. Will be back!.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I would like to take this opportunity to thank you for staying with us at the Sheraton Bangalore Hotel at Brigade Gateway and for taking the time to review our hotel facilities and services. It is wonderful to know that you noticed all the details of the hotel – right from the design concept to the rooms with their distinctive features. It’s always a pleasure to learn that our associates delivered to the known Sheraton standards of service.
Thank you for your kind words of praise on how much you've enjoyed the buffet at the Feast. However, it concerns me greatly with regards to your feedback on the Indian food spread at the restaurant, Feast. It is certainly essential for us to keep innovating and improving our buffet spread over and above maintaining high quality of food. To just let you know, we have an expansive spread of Indian and International flavors on our Sunday Brunch with premium alcoholic beverages, so you know now what to look forward to when you do visit us the next time. Also, Housekeeping at Sheraton Bangalore Hotel at Brigade Gateway play a vital role in maintaining cleanliness and hygiene of the wonderful rooms we have to offer to guests. I will certainly take your feedback into consideration
Thank you so much for your constructive feedback. We look forward to welcome you soon back to the Sheraton Bangalore Hotel at Brigade Gateway.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.