After having stayed in different hotels in over 25 countries around the world, one tends to develop a nose for unprofessional/incompetent hotel managements...only, in the case of 9Marks Inn on St. Mark's Road, Bangalore, it almost looks like a rip-off.
The hotel is situated at a great location, on the second floor of a building on St. Mark's Road in Bangalore, bang opposite Bishop Cotton School. I stayed there for one night in July 2012, and it was one of the worst experiences ever.
I was told as I checked in that I was being 'upgraded' to a Club Room at the same price of the 'Superior Room' that I had booked for. The room was small, is with a small flat-screen TV and a good bed. There was a tiny table and a weirdly angled shelf that one couldn't use (it was at 45-degrees to the horizontal). The bathroom was just about adequate.
The air-conditioning was not working, so I informed the counter. Two attendants came in and were fiddling around, in the room and outside, disrupting my work. After 45 minutes, they left saying that the room would cool down in 10 minutes. It didn't. The a/c didn't work through the night. It was clear to me that this was an excuse, that the a/c wasn't working and the room hadn't been used for a while.
I then went in for a shower, and found that there was no hot water. On complaining again, the reception said that they were switching in on. After 20 minutes there was no hot water still, so I called Reception again. Another attendant came in, and left the tap open for around 8-9 minutes, wasting perhaps about 30-40 liters of water, when the warm water began coming. I had to repeat the same exercise for about 12 minutes next morning.
I spent the night with disrupted sleep on account of the failed a/c (there was no fan either). I was happy to check out next morning. The breakfast was basic, but not bad. When I complained at checkout about the a/c, the clerk didn't even appear to be surprised...
The final shock was that the hotel had switched cars for my return to the airport (I had paid for pickup and drop as a part of the hotel bill). While I had a nice sedan when I was picked up, on the return trip there was only a beat-up hatchback. The driver wouldn't switch on the a/c in the car until I asked him.
Overall, I got the feeling of having been ripped off. Never going to stay there again...
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