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“Good option for business in Bangalore” 4 of 5 stars
Review of ITC Gardenia, Bengaluru

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ITC Gardenia, Bengaluru
5.0 of 5 Hotel   |   No 1 Residency Road, Bengaluru (Bangalore) 560025, India   |  
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Sarasota, Florida
Top Contributor
63 reviews 63 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
“Good option for business in Bangalore”
4 of 5 stars Reviewed January 19, 2014 via mobile

I visit Bangalore once or twice a year, and have stayed here a few times. It's a solid business hotel with comfortable rooms and good service. Just beware they tend to overbook and on a couple of occasions either me or a colleague have been bumped to another property.. They always take care of it though. ITC hotels in general are a good option when traveling in India. They are all high end.

Stayed January 2014, traveled on business
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 31, 2014
Dear Guest,
Thank you for your feedback. We are pleased to know you had a comfortable stay and are satisfied with your experience at ITC Hotels across India. We look forward to hosting you again at ITC Gardenia on your next visit to Bangalore.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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780 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 17, 2014

From the moment we stepped into the hotel, it felt like we were home. We are family of 5 including three teenage boys from Australia. We arrived late in the evening after a long and gruelling flight only to be met with the friendliest staff imaginable. We were quickly escorted to the room with hot chocolate in the room. A concierge member by the name of Tapash Ghosh, without any prompting took over ensuring we steeled well into the evening. For four continuous days thereafter, the staff were unbelieavably warm, welcoming and friendly. The breakfast was in ITC fashion extensive and with way too much choice. In case that wasn't enough, the staff made stuff for us that was not in the buffet.

The rooms are incredibly clean and well maintained. The lounge equally good and all teaming with very friendly, courteous and professional staff.

Tapash Ghosh in the main and Sam John were incredibly helpful throughout our stay. Look out for them during your visit.

Do not go past this hotel. It is very well located to most amenities and boasts a good deal of recreation in-house as well.

Room Tip: Everything just works!
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 31, 2014
Dear Guest,
Thank you for taking the time to review ITC Gardenia. We are delighted to know you enjoyed every aspect of your stay. We look forward to welcoming you back soon.
Thank you once again and have a great weekend.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 16, 2014

These guys have to learn hospitality. We had made a group booking for over 150 nights. Most of the rooms had their mini bars locked. They could not provide any reason for doing so. When I wanted to put something in the fridge, they unlocked it, removed everything and then let me keep my stuff. They know very well how to offend a customer.

And to add insult into injury, while checking out, they asked - any thing from the mini bar...?? This sums up my experience there...bye bye ITC Gardenia.

Room Tip: Please check at reception if the mini bar is open or not.
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  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 24, 2014
Dear Guest,
Thank you for your feedback. We sincerely regret the inconvenience reported by you. This has my personal attention. Based on your feedback we shall certainly review our processes to ensure that similar situations do not recur. I assure you this is not representative of the standards of service we stand for. Thank you once again and have a pleasant day.
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Appleton, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 15, 2014

We traveled to India for an adoption process, planning on treating ourselves to this luxury hotel for 4 nights. The first two nights were wonderful! Kinds, professional staff helped us navigate this new experience and their attention to detail was magnificent. The food and services were certainly top of the line. After the second night we found out unexpectedly that we had to spend three days at the orphanage. Suddenly our hotel plans had to change. The staff at the ITC Gardenia was extremely helpful in navigating our transportation and change in reservation. Even though our stay was cut short, they treated us as if we were long time guests. We cannot stay in luxury hotels like this often and we certainly are not their normal luxury client. But they treated us with respect, dignity and quality service nonetheless. We recommend them wholeheartedly.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 16, 2014
Dear Guest,

Thank you for taking the time to review ITC Gardenia. We are delighted to know you enjoyed your stay and are glad we could be of help during the sudden change in your schedule.
It would be our pleasure to host you again on your next visit to Bangalore.
Thank you and have a pleasant day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 15, 2014

Have stayed here regularly in last several months and one can sense a genuine warmth and hospitality. The lobby is expansive and elegant. The whole layout is green and soothing. the bangalore breeze that wafts through the lobby does its fair bit ! The food is good and the guys at the bar try and acomodate everyon'es needs with a lot of enthusiasm. All in all, a place i most recommend in bangalore.

Room Tip: ITC One rooms /Suites r the best.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 16, 2014
Dear Guest,
Thank you very much for sharing your experience with us. I am delighted to know that you loved the hotel and had a great time here. We look forward to welcoming you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 15, 2014

Very hard to find a single negative to write about this hotel so i'm not going to. Right now I'm sat by the pool after experiencing the spa, the business centre, the bars and restaurants here. By far the most impressive part of this hotel are the exceptional staff at every level from the door guards to the maids, butlers, concierge the list goes on. Never can do to much for you and if you want to try something not on the menu the restaurant staff are happy to play with the chef and create something magical.
The cost of the hotel is incredibly reasonable, the food, wine and extras such as beauty treatments are not expensive compared to other hotels of this class.
The rooms are more than comfortable and after a long flight the massage chair was perfect! The bed was more than comfy and pillows to smother a sleeping lion.
I will be staying here again, in fact this hotel from the floor to ceiling understand elegance and serenity however you want your trip, work or pleasure, you will leave here feeling that it wont be a last goodbye to this hotel

Well done to all staff here... You are a credit to ITC

Room Tip: Dont bother with balconies in the sun. Yes they are practical but for sun and water worshipers the p...
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 16, 2014
Dear Guest,
Thank you for your positive comments. We are delighted to know you had a memorable stay and enjoyed every aspect of the hotel. It would be our pleasure to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 14, 2014

We stayed here for a month while we were relocating to India and really needed to be in a nice and comfortable place.
Its a beautiful property in the heart of the city with lots of nice restaurants and many more options around. The UB city is 10 mins walk away. The rooms were tastefully done and kept clean always. All the needs were attended with utmost care.
The morning buffet was amazing and kept changing but for someone staying for a long duration it could become overwhelming, the staff was generous and happily prepared bespoke breakfast for me whenever requested.
The "Lotus" restaurant is a nice place to spend evenings. We tried all restaurants and would rate them highly. The in room service was great too.
The hotel is also a sponsor for the IPL cricket series, and during our stay we bumped into many cricket players during our stay, this was the icing on the cake.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 16, 2014
Dear Guest,

Thank you for taking the time to review ITC Gardenia. We are glad you had a comfortable stay and were pleased with the services offered. We look forward to welcoming you back again on your next visit to Bangalore.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Gardenia, Bengaluru

Address: No 1 Residency Road, Bengaluru (Bangalore) 560025, India
Phone Number:
Location: India > Karnataka > Bengaluru (Bangalore)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Bengaluru (Bangalore)
#6 Family Hotel in Bengaluru (Bangalore)
#6 Luxury Hotel in Bengaluru (Bangalore)
#7 Business Hotel in Bengaluru (Bangalore)
#8 Romantic Hotel in Bengaluru (Bangalore)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Gardenia, Bengaluru 5*
Number of rooms: 292
Official Description (provided by the hotel):
ITC Gardenia is inspired by the beautiful garden city of Bengaluru. The hotel is conceived as a building set in a garden, where interiors and exteriors amalgamate into each other with the realm of architectural aesthetics and landscaping sensibilities. The spaces are organized around a sequence of gardens and landscaped areas. The Lotus pavilion set in the central court echoes the spirit of the historic Sri Rangapattanam. The sloping roof that express different levels, breaks up the building block and places the hotel in context by their reference to the traditional architect Bengaluru. The whole facade is in clay bricks which go hand-in-hand with the garden environment and subtly merging with it. The ethos of ITC Gardenia is ‘Forward to Green, Back to Nature.’ The hotel’s environment friendly practices such as Energy Efficiency, Zero Solid Waste management goes hand in hand with aspects of the hotel that blends well with a green garden ambiance. Each of the exquisitely designed and magnificently appointed 292 rooms and suites, including the Presidential Suite with one indoor pool, blend seamlessly with the garden setting. ... more   less 
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Also Known As:
Itc Gardenia, Bengaluru Hotel Bangalore

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