I had checked-in on 29th April'13. My booking was via Make-my-trip and was clubbed as an package for 5 night along with flight bookings. The only reason for booking this hotel was ,it is in a good location and very close to the scheduled meeting/conference venue.
My booking was for luxury suit (they gave me Room No: 105) along with breakfast. From the very start itself I could make out that the Hotel is horrible. The sofas and beds were stinking and stained from all places.There was only one AC (in the bed-room)..no AC in the drawing area. There was a CRV TV set attached to the bed-room...but it never worked, as it was out of cable network passed 3-4 months.On inquiring about the TV, the staff could only say that there has been regular complaints from all the people who come but the Hotel owner refuses to get the set-up box connections and has also asked not to disclose the same to make my trip.
Now, more surprises. The room was booked with complimentary break-fast.But,they will not provide you any buffet.They keep only one item like either idlee or upma or bread omlet etc on day basis. So, if the day is a idlee day and you dont want to eat that, so better stay hungry as you don't have any options. Moreover,the food lounge is located on the 4th floor,the area doesn't have any AC nor fan...hold on....they don't even have a functional lift(they say it that the lift is under service for today...although internal sources say that the lift doesn't work at all).
So, this was my pathetic experience in Hotel Chalet Cital- Luxury suit..I had walked off from the hotel the very next day...The entire booking went to vain...and could not be refunded. So guys, do not fall prey to these people.
Chalet Citadel is a Horrible hotel....there are thousands of better hotels in a city like Bangalore...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.