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“Best Hotel in Ladakh” 5 of 5 stars
Review of The Grand Dragon Ladakh

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The Grand Dragon Ladakh
4.0 of 5 Hotel   |   Old Road, Sheynam, Leh 194101, India   |  
Hotel amenities
Ranked #2 of 52 Hotels in Leh
Certificate of Excellence 2014
Bengaluru (Bangalore), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Best Hotel in Ladakh”
5 of 5 stars Reviewed May 6, 2013

Had the pleasure of conducting an event at the Grand Dragon and it was a wonderful experience. The staff is absolutely fantastic under the leadership of an amazing GM. The arrangements like F&B, cleanliness, transportation and every details were taken care.

It was a great pleasure working with these guys and highly recommend this hotel.

Regards,
Manish
Manager - Client Servicing
End to End Marketing Solutions Pvt Ltd

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDragonLadakh, Business Development at The Grand Dragon Ladakh, responded to this review, May 7, 2013
Dear Manish,

Thank you for choosing our service and for reviewing your experience.

It is an honor to receive your generous feedback detailing your experience at hotel. Your comments regarding the F&B, transport and service are truly appreciated. Your special mention about our associates has been communicated to them and they express their gratitude for the acknowledgement of their efforts.

We look forward to welcoming you back in the near future.

Warm Regards,
Danish Din
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311 reviews from our community

Traveler rating
    176
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    16
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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  • French first
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  • Portuguese first
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English first
Bangalore
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 1, 2013

This is a fine, well managed hotel with committed staff and professional service. Nothing very fancy (no swimming pool, spa, etc) but clean, good heating, hot water, and good food at the restaurant. They also took special care to prepare packed breakfast, lunch and hot tea in a thermos flask at 6:00 am in the morning on the day of our visit to Pangong. Superb ! The view of the snow covered peaks from our room was fabulous, except for some construction work that was going on in the adjacent land. The only downside was that our bathroom door had a tendency to get locked - it happened on a couple of occasions and was quite annoying, but the hotel staff fixed it quickly.

Room Tip: Ask for a room with a mountain view.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDragonLadakh, General Manager at The Grand Dragon Ladakh, responded to this review, May 3, 2013
Dear Sir/Madam,
Greetings from The Grand Dragon Ladakh!

I am glad to hear that you were happy with the hotel facilities and services.
I'm happy to read that you were impressed by our amazing views and location and that you enjoyed your experience at The Grand Dragon Ladakh.
We have noted your comments on the door lock and would put in our best efforts to improve.

Look forward to welcoming you again at the hotel.

Nasreen Rehman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 1, 2013

We recently went to Leh and stayed at this property, mainly on account of the reviews here on Tripadvisor.com and were a bit let down by the service at the hotel...Our beds were not made properly and the toiletries as well as the tea and coffee sachets, etc were not replenished every day..In fact they were not replenished at all till we asked for it...After doing that for 2 days I finally went to the General Manager and raised my concerns (this was after having raised them to the house keeping staff already) and only then did the house keeping staff actually pay any heed to our concerns and started making our beds properly and replenishing the toiletries, etc on time...This hotel is not up to the mark as far as house keeping is concerned...And also we realized that they had a more than 25% mark up on taxi services, as compared to the rates being offered fpr the same vehicle in the main Leh market...

Guess there is lot of scope for improvement at this property...

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDragonLadakh, General Manager at The Grand Dragon Ladakh, responded to this review, May 3, 2013
Dear Mr Suri,

Greetings from The Grand Dragon Ladakh!

While once again regretting on behalf of all at the hotel for the inconvenience you have faced during your visit to Ladakh, may I request you to treat this as an isolated incident and not a reflection of our normal services.


We have conducted a point wise investigation based on your feedback and have initiated corrective actions to bring in the desired efficiency levels and ensure that there is no recurrence of the same.

It is through valuable feedback like yours that we strive to improve our services and exceed customer expectations.

I do look forward to the pleasure of welcoming you again, when my colleagues and I can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.


I do look forward to receiving you and your guests in the future.

Assuring you of our best services at all times.

Thanks and Regards,

Nasreen Rehman
General Manager
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Gurgaon, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 21, 2013

Well...unless you are here, you will not appreciate a word i write. Leh is a must visit - the beauty of this place is natural, unadulterated and awesome. As is usual in my case, a good place to visit goes only too well with a good place to stay - and Grand Dragon is just the place. Its grand and had a great team of hotel staff. You are sure to enjoy your visit here. Food is tasty and cleanliness is not a worry when you are here. come here with time in hand as you'll require time for acclimatization.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDragonLadakh, Public Relations Manager at The Grand Dragon Ladakh, responded to this review, April 3, 2013
Thank you very much for sharing your impressions about our Hotel The Grand Dragon Ladakh with the Tripadvisor community. Feedback as yours is always important to us.

I am more than happy to hear that you felt comfortable in our Hotel and that you could enjoy the friendliness and helpfulness of our staff you also liked the location.
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Boston
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 7, 2013

The owner of this hotel was very kind to us and helped us arrange the best tours and monastaries to see for our very short stay. The rooms are clean as is the hotel and the dining room staff is very friendly and willing to please with food for all tastes and nationalities. There is a tiny store which has nice souvenirs, but no pushiness and the grounds are attractive and within walking distance of the main street of Leh. The check in was not terrific but that was the only negative to our entire stay of 5 nights. We had a great time and will go back this fall.

Room Tip: All views are good with mountains. But ask for the rooms on the front side of the hotel.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDragonLadakh, Public Relations Manager at The Grand Dragon Ladakh, responded to this review, March 31, 2013
It was our great pleasure to look after you on your recent visit to The Grand Dragon Ladakh, Thank you for your very complimentary comments. We do work incredibly hard to ensure that each and every guest has a memorable stay with us. I am so pleased that we lived up to your expectations and I have passed your kind word to all the team. Looking forward to serve you again in future.
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New Delhi
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 21, 2013

A nice hotel that actually works in the winters. Great heating and awesome to have a hot shower when outside temprature is -20. The staff is very polite and professional however the food quality could be better. Our heating was not working for two nights but immediate alternate arrangements were made.

Room Tip: Always ask for the valley facing rooms with a view of Stok Kangri. Try and be on 2nd or 3rd floor fo...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDragonLadakh, Public Relations Manager at The Grand Dragon Ladakh, responded to this review, April 3, 2013
Thank you very much for taking the time to give us some feedback concerning your recent stay with us at Hotel The Grand Dragon Ladakh.

I am delighted that overall you enjoyed your stay, our location and services in our hotel.
Thank you again for sharing your experience, and we hope we will have the pleasure to welcome you again..
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Pune, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 14, 2013

I was in Leh in January'13 on official work. It was extremenly chilly during that period. But my stay was made comfortable with warm arrangements in The grand dragon Ladakh. It is one of the best hotels to stay in Leh. First of all its centrally heated so no problems of cold inside the hotel building. Rooms are also fully heated with cozy beds and quilts which make the stay highly comfortable. Warm water is served for drinking which is a must in Leh. Great views all around the hotel. The restaurant is great as well, buffet offered here covers almost all variety and is very tasty. It is close to market as well. Recommended.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDragonLadakh, Guest Relations Manager at The Grand Dragon Ladakh, responded to this review, February 15, 2013
Dear Guest,

Thank you for your wonderful feedback and I am delighted to know you had a pleasant stay at The Grand Dragon Ladakh. Here, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

Thank you for staying with us and we look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Team The Grand Dragon Ladakh
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Additional Information about The Grand Dragon Ladakh

Address: Old Road, Sheynam, Leh 194101, India
Location: India > Jammu and Kashmir > Ladakh > Leh
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Leh
#2 Romantic Hotel in Leh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Grand Dragon Ladakh 4*
Number of rooms: 50
Official Description (provided by the hotel):
Stay in the lap of luxury with all kinds of comforts at 3,500m above sea level A holiday to Ladakh is an enriching experience where you have the opportunity to observe and absorb a whole new culture. And you can do this without giving up on all the comforts you're used to by booking a stay at The Grand Dragon Ladakh. The hotel, which is just 5km from Leh airport and half a kilometre from the city centre, is an eco-friendly property offering services such as a 24-hour coffee shop, a multi-cuisine restaurant with a separate vegetarian kitchen, a shopping arcade, relaxing garden, exercise lawn and jogging track, a health club and a spa. You don't need to worry about any acclimatisation issues as the hotel provides for a doctor on call as well as a complimentary oxygen cylinder in your room if you so desire. The Grand Dragon Ladakh is built in traditional style and practices a 'green philosophy', which means that it has 95 solar panels to save energy and heat water for central heating and the bathrooms. And if you want to hold your business meeting or plan a wedding or other event here, you'll find everything you need to make your event memorable. The Grand Dragon Ladakh has a conference hall (which can accommodate up to 200 people), a banquet hall and VIP lounge-along with a business centre for any corporate needs. Book your stay at The Grand Dragon Ladakh when you travel to Leh for an experience like no other. ... more   less 
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Also Known As:
The Grand Dragon Ladakh Hotel Leh
Grand Dragon Ladakh Leh
The Grand Dragon Ladakh Leh

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