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“Horrible hotel” 1 of 5 stars
Review of The Residency Hotel

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The Residency Hotel
3.5 of 5 Hotel   |   M.S. Mall, The Residency Road | M.S. Mall, Srinagar 190001, India   |  
Hotel amenities
Ranked #60 of 98 Hotels in Srinagar
Calcutta, West Bengal, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Horrible hotel”
1 of 5 stars Reviewed January 3, 2013

Horrible, just avoid, chilling water at night, no heating at night, room service takes ages, restaurant is worse than a road side dhaba. Buffet breakfast is even worse, juices are served after dilution with water.

Room Tip: AVOID this property if you can is best tip.
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
    5
    18
    15
    6
    11
See reviews for
25
8
3
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 21, 2012

Residency will probably be liked by people who like being in the city center type of location. For those expecting mountains and peace this is not the place. Best apt for business travelers.We were here for 1 night in the last week of September. The rooms were good - clean and spacious- although we did not get much of a view from there. Service was good with food being the typical north Indian fare.The management had a surprise in store for us and had sent across a complimentary cake to the room, which was a very nice gesture - given that we had a political strike call on that day limiting our touring options!All in all, a good stay.

Stayed September 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucknow, India
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 23, 2012

Stayed with group of 40 Pax between 10th-13th sept.2012 and overall expereince was good.Rooms are very nice and clean and staff is very cooperative and freindl..Need improvement in F& B as food is not at par as to the stature of the hotel.In particular would like to thanks Mr. Thakur and his team of staff for making our stay comfortable and enjoyable.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delhi
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 21, 2012

Stayed in the hotel for 2 nights with family, the location of the hotel is very good, rooms are decent but the service staff is worst. The food quality as well as quantity is far below average.
Breakfast buffet doesn't have much to offer

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2012

1. Poor customer service.

2. Very arrogant staff including MD (Mr. Thakur). Will be arrogant even when their staff has visibly mistreated the guest.

3. Poor food quality - Breakfast buffet doesn't have much to offer. For non vegetarians it's only oily omelette. Vegetarians will have to survive on Oil dripping Poori Bhaji every day, which is also not available during short breakfast window.

4. Staff is casually unavailable during breakfast, lunch and dinner.

5. Rooms have insects and bathrooms have spiders and cockroaches. 30% of the lights don't work. Beds are either extremely hard or too springy. Linens and towels have stains.

6. Staff don't pick up the phone, when you call reception or room service. Room service doesn't start before 8:00 AM - so if you go with kids and want to get them milk in the morning; forget it.

7. Rs. 2,500 for deluxe room and Rs. 4,500 for presidential suite is double than what I would like to pay for this 3 star hotel.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agra, India
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 28, 2012

I was there in June, and really admire the rooms size,cleaning and facilities.....
We were having six rooms in total and everyone of group member was pleased with the hotel. As it is situated in a mall one gets the facility of nearby ATM's and other shops. Even restaurant was fine having a wonderfull and friendly manager.....

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 16, 2012

Not the best place to stay, but due to the central location, it is a good option. I stayed with family for 4 nights in a presidential suite, third floor. Location is an issue as the road adjacent to it is verry busy. Also, other facilities like swimming pools, gymnasium sports etc are absent.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Residency Hotel

Address: M.S. Mall, The Residency Road | M.S. Mall, Srinagar 190001, India
Location: India > Jammu and Kashmir > Kashmir > Srinagar
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #60 of 98 Hotels in Srinagar
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Residency Hotel 3.5*
Number of rooms: 38
Official Description (provided by the hotel):
Hotel The Residency Kashmir, Srinagar is situated at the prime location in the valley of Kashmir suitable for the needs of Leisure / Corporate hub makes us the ideal venue for a comfortable stay of yours. Situated Just One Km from Famous Dal Lake and Lal Chowk just at the bank of Jhelum River. The Hotel features with a new look of 33 Deluxe Rooms, 03 Royal Suites and 02 Presidential Suites. The Hotel also offers versatile meeting space for events and residential conferences. Our Hotel rooms are newly refurbished with LED TV, Mini Bar, Air Conditioning/ Centralised Heating , Tea Coffee Maker, Electronic Locks and in room amenities. We are delighted to have you with us. We are committed to provide you with world-class facilities backed by courteous and efficient staff. Hotel The Residency Kashmir, Srinagar is centrally located in the business and leisure district of the Kashmir. With contemporary architecture, warm hospitality and a convenient location, this hotel is ideal for both business and leisure travellers. Our Endeavour is to make your stay at the hotel a truly memorable experience and should you require any assistance or additional information, please feel free to call upon our Duty Manager. We assure you of the best of services at the hotel and do hope that you have a pleasant stay with us. ... more   less 
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Also Known As:
The Residency Hotel Srinagar, Kashmir

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