We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“FRESH BREWED BEER-GREAT” 4 of 5 stars
Review of Hops n Grains The Microbrewery

Hops n Grains The Microbrewery
Sco 358 Ground Floor | Near Reebok Showroom, Sector 9, Panchkula 134109, India
0172 4026666
Website
Improve this listing
Ranked #1 of 190 Restaurants in Panchkula
Dining options: Reservations, Late Night
Restaurant details
Dining options: Reservations, Late Night
Chandigarh, India
Senior Contributor
37 reviews 37 reviews
11 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“FRESH BREWED BEER-GREAT”
4 of 5 stars Reviewed May 27, 2014

Great place in Tricity - To enjoy freshly brewed beer and the ambeince, Cost is on higher side and music is loud

  • Visited July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

57 reviews from our community

Visitor rating
    16
    30
    7
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Sullia D K, Karnataka, India
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“bear and sports ....”
4 of 5 stars Reviewed May 25, 2014

good place to have a couple of beers with ur friends enjoying sports on projector ....
beer - ok ( nor good nor bad )
food - bad ( but edible )

Visited May 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
48 helpful votes 48 helpful votes
“Not Recommended”
1 of 5 stars Reviewed May 21, 2014

The manager declined to provide the happy hours offer sighting his sole discretion to do so. On asking the reason, all he could say was, "that's how it is, I can't allow and it's upto you to stay or leave. "

Shielded by the money they earn, they thought they had the right to say such words. To the contrary, they were completely inappropriate and just because the business has sustained the course of time, should not mean to take customers for granted.

Being a regular customer, this kind of treatment and words by the manager were highly disappointing and for sure, they lost more than 10 loyal customers.

The problem isnt the happy hours deal, the problem is the attitude and they way the answers were given as if everything that matters is money.

Not recommended, and I do hope this concern does gets addressed and comes to the notice of the Owners. Albeit, being fully aware of the fact that nothing will be done, that is the only medium to voice the concerns as the management/business seemed not open to feedbacks.

Would only consider once the "taken for granted attitude towards customers" changes.

  • Visited May 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh, India
Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
215 helpful votes 215 helpful votes
“Never Again..!!”
1 of 5 stars Reviewed May 15, 2014

Attitude and Arrogance of the Manager did make sure that we do not visit Hops and Grains ever again. Bad treatment and ill-mannered ways to talk to a customer shall never be tolerated by anyone.

Exact words of the manager and I quote: "If you wish, go to some other place, here it all works as per the rules we make. Our owners know about what we do and they won't face any financial loss even if you walk away."

Sorry to say, with that arrogance and attitude, you wont go any further. Treat customers with respect even if you are earning millions. With that kind of response, we will never come back unless the staff is taught some courtesy.

And mind you, all this happened right when we entered the premises without even ordering anything.

They also have a Fixed Service charge of 10% which is ridiculous. All waiters do is just bring the drinks and food from the kitchen. There is no special treatment as such. So on an invoice of 3000 INR, you are basically paying INR 300 for absolutely nothing. Ofcourse, how will the owners ever run into losses with that kind of ridiculous service charge or TIP as you say it, which is not even mandatory anywhere.

Nevertheless, the choice of words were far from professional let alone courtesy and that deserves to be pointed out. If the owners choose to think "Ignorance is a bliss", well then, in today's times, we the customers, can make or break a business.

Not recommened, choose to go only if you want the same kind of words from the staff and managers.

  • Visited May 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh, India
Contributor
15 reviews 15 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Best Beer in the town in Happy Hours only”
4 of 5 stars Reviewed May 2, 2014

Panchkula is one place where there are not much options for good beer.This one stands out due to the quality which is brewed here only.The beer doesn't have any added fizz ,flavors or colours .So to few it may seem to be very bland but guys that's the real taste to enjoy here .The only gas in this is natural one generated during fermentation.One feels great without any bloated feeling .
Must go in Happy Hours only or else one would feel it overpriced and wont be of great value.Yes one more this place has loud music always , may not be liking of everyone.

  • Visited December 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Hops n Grains The Microbrewery also viewed

 

Been to Hops n Grains The Microbrewery? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Hops n Grains The Microbrewery, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.