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“"Excellent property"” 5 of 5 stars
Review of Crowne Plaza Hotel Gurgaon

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Crowne Plaza Hotel Gurgaon
5.0 of 5 Hotel   |   Site 2 Sector 29 | opposite Signature Tower, Gurgaon 122001, India   |  
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Ranked #17 of 195 Hotels in Gurgaon
Certificate of Excellence 2014
goa
Reviewer
3 reviews 3 reviews
3 hotel reviews
“"Excellent property"”
5 of 5 stars Reviewed April 12, 2011

Very convenient location; Check in process real efficient.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanjanBGurgaon, Manager at Crowne Plaza Hotel Gurgaon, responded to this review, May 26, 2011
Dear marialecgoa,

We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

Your comments will be shared with our team members, as reinforcement to continue their efforts to make the Crowne Plaza Gurgaon a leader in excellence.

We look forward to the opportunity of serving you in the future.

Sincerely,

Ranjan Banerjee

Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2011

It was really good staying there and its super to be there for 3 days as a part of my business trip.A superb break fast was available and very good cleaning facilities and room temperature controlled swimming pool and steam and suna rooms ... the gym was awesome ... and it was a pleasure staying there .

Room Tip: Near to Airport
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  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanjanBGurgaon, Manager at Crowne Plaza Hotel Gurgaon, responded to this review, April 11, 2011
Dear Guest
Thank you for your feedback. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire team, as reinforcement to continue their efforts to make Crowne Plaza Today Gurgaon a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Crowne Plaza Today Gurgaon.

Sincerely,

Ranjan Banerjee
Executive Assistant Manager-Rooms
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Bengaluru (Bangalore), India
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 2, 2011

Crowne Plaza, Gurgaon is a great place to unwind from our busy work schedules. It's located at a very great location not very far from the Gurgaon market place and is a great place to be. I'm very fond of the design of the hotel and would look forward to visit this place soon when I come over to Delhi next. Friendly staff, great pool, Bose player in the room, variety of pillows to choose from, great room service, gourmet cuisine, luxurious amenities within the room set my senses rolling and provided me to be myself and helped me unwind. I should be there again very soon.

Room Tip: ...own transport arrangements a must to be here
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  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 26, 2011

Crown Plaza has great location and is close to most of the corporate business centers in Gurgaon. The staff is courteous and warm.

It has excellent swimming pool and great resturarent serving Mexican grill food.
The rooms are spacious, modern and very relaxing.

Overall very good business hotel for the stay. Do check out there speciality resturant Mexican grill

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanjanBGurgaon, Manager at Crowne Plaza Hotel Gurgaon, responded to this review, April 6, 2011
Dear Mitrabh,

Greetings from Crowne Plaza Today Gurgaon!

We are delighted to know that the location of the hotel, swimming pool and the restaurants met your expectations. You'll be pleased to know that Wildfire, our Brazilian Restaurant, has won the Times Food Award again, for the 3rd time in as many years!

Thank you once again for taking out time for sharing your feedback.

We look forward to welcoming you back at Crowne Plaza Today Gurgaon.

Warm regards,

Ranjan Banerjee
Executive Assistant Manager
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Sun City, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 4, 2011

Hotel looks ok. Room appeared clean and well kept. The heating system did not work. Technicians came and looked 3 times in 2 night an left saying that it was fixed. Finally when room temperature dropped to 15 deg celcius - they got me a portable room heater.

Next morning the manager tells me that the hotel rooms do not have heating capability. Outright lie... what were the technicians trying to do 2 days before..

Very bad experience. Avoid it. Go with other options where management does not lie and technicians are truthful.

  • Stayed February 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RanjanBGurgaon, Manager at Crowne Plaza Hotel Gurgaon, responded to this review, April 11, 2011
Dear AZVisitor1,

We appreciate you taking out time for your feedback. The inconvenience that you had experienced is indeed very disturbing. I have shared this with the department team members concerned and will ensure that this is not repeated. We view this very seriously and see it as an opportunity for us to improve our services reinforced through a refresher training initiative for our team members. Meanwhile allow me to assure you that corrective measures have been taken to avoid any future reoccurrence.

We are thankful to you for your patience and taking out time and making us aware of your dissatisfaction thus providing us a great opportunity to improve our services.

Once again I would like to thank you for your constructive feedback and take this opportunity to invite you back for your next lodging needs and experience the difference.

Please advise me directly the proposed dates of meeting.

Looking forward to personally welcoming you back to Crowne Plaza Today Gurgaon.

Sincerely,

Ranjan Banerjee
Executive Assistant Manager-Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 4, 2011

We booked the hotel for our second night in India.It was a very nice experience after our first hotel.The best thing was the great help we had from the consierge concerning our problem with the Car rental companie.The room was great and the bed:heaven!
Lovely breakfastbuffet.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 27, 2011

Good: Nice rooms with contemporary design and furnture. Love the remote for the drapes! Clean hotel. Good bar with a good menu. Barring a few exceptions (there is a guy who always wishes you and presses the elevator button for you! Seems like he is always there with a smiling face!), the staff could do better

Bad: Lots of choice for food in the coffee shop (Cafe G), but taste is "blah"...after a long day, it'd be nice to come to a nice restaurant and relax.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Gurgaon

Address: Site 2 Sector 29 | opposite Signature Tower, Gurgaon 122001, India
Phone Number:
Location: India > Haryana > Gurgaon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Gurgaon
#8 Business Hotel in Gurgaon
#13 Luxury Hotel in Gurgaon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Gurgaon 5*
Number of rooms: 234
Official Description (provided by the hotel):
Crowne Plaza Today, Gurgaon offers an unique locational advantage to its corporate patrons by hosting them in the city centre of this business district, in close proximity to the domestic and international airport and right next to the 8 Lane expressway that connects it to New Delhi s commercial areas. The hotel has 234 large guest rooms that offer amenities like 37 plasma TV and a Bose Music system among others. The 11 versatile meeting rooms, with high tech features allow for corporate meetings and social functions of various nature and sizes, the fully equipped gymnasium, beauty parlour and spa offers after-work rejuvenation to the corporate guests, the club lounge presents a quiet get-away place to busy executives and these count among the high points that make this multiple award winning hotel stand apart in its products and services. The three restaurants of Crowne Plaza Today Gurgaon include the award winning Wildfire, the first and one of the very few authentic Brazilian restaurants of NCR, the ambience, food and service here reminds one of the churrascaria s of Brazil. Café G , the world cuisine ala carte and buffet restaurant and Connexions have also proved popular with the alert and exposed patrons who are loyal to this hotel.The contemporary structure, interiors and design adds to Crowne Plaza Today Gurgaon s charms and certainly helps to make it the proffered Place To Meet for elite clients like you. ... more   less 
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Also Known As:
Crowne Plaza Gurgaon
Gurgaon Crowne Plaza

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