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“Westin Gurgaon” 5 of 5 stars
Review of Westin Gurgaon, New Delhi

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Westin Gurgaon, New Delhi
5.0 of 5 Hotel   |   Number 1, MG Road, Sector 29, Gurgaon 122002, India   |  
Hotel amenities
Ranked #3 of 195 Hotels in Gurgaon
Certificate of Excellence 2014
Gurgaon, India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Westin Gurgaon”
5 of 5 stars Reviewed January 25, 2014

Nice location in the central mall area - close to the CBD and a place of real cleanliness.
Great restaurants and food - though one needs to be careful as many people have fallen ill at various points - eat with care. Bed of Westin is awesome and sleep is a luxury.

Room Tip: Choose the room facing Leisure valley park and away from the metro as it gets rackety.
See more room tips
  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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727 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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Gurgaon, Haryana, India
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 25, 2014

The property is well positioned in terms of distance from the airport or from the offices of various organizations which have come to Gurgaon. The staff is courteous & the rooms are quite spacious.

All in all a good premium property to stay in Gurgaon

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, January 27, 2014
Dear Guest,

Welcome to Renewal!

We thank you for your recent stay at The Westin Gurgaon, New Delhi. It was a pleasure having you with us and we are happy to know that you were satisfied with our hospitality standards.

Our hotel is very conveniently located and is easily accessible from the airport. We are pleased to receive your kind remarks about the ambience and our spacious rooms. Our associates work to the best of their abilities, in ensuring comfort for our guests, your kind words have been shared with them.

Many thanks for your patronage and compliments and we look forward to your continued visits.

Be inspired, Be renewed

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed January 23, 2014 via mobile

Stayed for business...great service from check in to checkout...used Westin car to and from airport equivalent of $30 each way...good food at hotel nice buffet with omlette station....used gym as well nice separate building good equipment...Room itself was spacious...very clean....

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, January 27, 2014
Dear Valued Guest,

Greetings from The Westin Gurgaon, New Delhi!

It is a pleasure to learn about the different facets of your stay through your review. At our hotel, we strive to transform every aspect of your stay into a memorable experience and we are happy to know that we succeeded in our endeavors. Your kind words about our spacious rooms, dining options and other amenities are indeed heartening.

As a valued Starwood Hotels & Resorts guest, your patronage and feedback is important to us. We hope you continue honoring us with your visits.

Be inspired, Be renewed

Sanjay Sharma
General Manager
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 22, 2014

I have stayed at the Westin in Gurgaon on two seperate occassions. The rooms are clean, spacious and well presented. The food is very good and the service was amazing. The staff are really prepared to go the extra mile and nothing is too much trouble. The only down side was my room faced the high way. This made sleep a challenging proposition. I have stayed on the other side of the hotel before, opposite to the highway and this was much better. I will definately be staying here again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, January 27, 2014
Dear Sarah W,

Welcome to Renewal!

Thank you for sharing the stay experience you had at The Westin Gurgaon, New Delhi on this forum.

The fact that you had a great experience and enjoyed our upkeep, spacious rooms and food quality means a lot to us. Our associates indeed go that extra mile to attend to guests’ requests and your acknowledgement of their efforts is a boost to the morale.

At our hotel, we strive to provide a Sleep Well experience to our guests and we thank you for highlighting this issue.Once again, many thanks for honoring us with your patronage. It has always been a pleasure to welcome you at our hotel and we look forward to having you with us soon.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 21, 2014

Although it was a very small stay, just for a night. But still it all started the moment i checked in there. Very courteous staff, cool ambience, well located. Rooms are really big and well maintained. I really liked the architecture and the way they managed the arrangements. Cherry on the top was they sent a BMW 5-Series for airport pickup and drop as complimentary since I am preferred SPG (Starwood preferred Guest) customer.

Just keep up with the expectations of customers.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, January 25, 2014
Dear Saurabh,

Renewed Greetings from The Westin Gurgaon, New Delhi!

It is indeed flattering to receive such a wonderful review from one of our esteemed guests. The entire team is delighted to know that you were more than satisfied with our service and amenities and had a memorable experience.

At The Westin Gurgaon, New Delhi, we strive to transform every aspect of your stay into a revitalizing experience and we are glad to know that we succeeded in our efforts. We are also happy to know that you were impressed with our complimentary offer and architecture.

We appreciate your patronage to Starwood Hotels & Resorts and are glad to know that we lived up to your expectations. We hope you would visit us soon for a longer duration and give us a chance to prove our hospitality standards again.

Be inspired, Be renewed

Sanjay Sharma
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 20, 2014

Friendly staff, excellent customer service. Only downside is that the AC did not go below 20 deg, which doesn't help get a good nights' rest.

Also a suggestion: It may help if the drivers are more familiar with the local offices, considering the type of guests, and the routes in which they can avoid as much traffic as possible - not a necessity as traffic cannot easily be controlled.

Room Tip: Avoid getting a room on the side of the main road, can get a little noisy for the sensitive sleepers...
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, January 25, 2014
Dear Guest,

Renewed Greetings from The Westin Gurgaon, New Delhi!

We thank you for having taken the time to convey your feedback. At The Westin Gurgaon, New Delhi, your comfort and experience is our primary concern. We are guided by the concepts of “Feel Well” and your acknowledgement of our services is an inspiration to the entire team. Your comments are a source of improvement and we have also noted your suggestion for an immediate attention.

We thank you for your patronage and look forward to having an opportunity to serve you again.

Be inspired, Be renewed

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 12, 2014

I visited the hotel in March 2013 as the same was the venue of one of our corporate event. overall, the hotel offers best in class amenities & services. Had spent 3 nights at the hotel & a good bed ensured a pleasant & peaceful sleep each night. The staff were most courteous & helpful. An excellent breakfast spread helped kickoff each day.Highly recommended !

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, January 17, 2014
Dear Guest,

Welcome to Renewal!

Thank you for staying with us and sharing your experience on TripAdvisor. At Westin, every element of your stay is created to leave you feeling better than when you arrived and it makes us happy to know that you left our hotel rested and refreshed.

Our associates strive to provide detailed attention to guest’s request and we thank you for acknowledging their efforts on this forum. It is great to know that you could Sleep Well in our Heavenly Bed. Your kind compliments about our world-class amenities and services are highly inspirational and we can’t thank you enough for them.

It was indeed a pleasure to serve you at The Westin Gurgaon, New Delhi and we look forward to welcoming you again for another rejuvenating experience.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Gurgaon, New Delhi

Address: Number 1, MG Road, Sector 29, Gurgaon 122002, India
Location: India > Haryana > Gurgaon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gurgaon
#3 Luxury Hotel in Gurgaon
#5 Family Hotel in Gurgaon
#11 Romantic Hotel in Gurgaon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Westin Gurgaon, New Delhi 5*
Number of rooms: 313
Official Description (provided by the hotel):
Access to Business and LeisureLocated on the National Highway in the city's growing business and entertainment district, just 15 minutes from Delhi's Indira Gandhi Airport, we're a short walk from multiple malls and the metro for quick service into Delhi.Health and Enjoyment AboundRenew at the Heavenly Spa by Westin™, recharge in the WestinWORKOUT® Gym or indulge in a refreshing dip in our outdoor pool. A journey of culinary delights awaits in our seven restaurants and bars serving authentic Asian, European, and Indian offerings.Chic Heavenly RetreatsOur 313 spacious guest rooms and suites are decadent sanctuaries with Westin Heavenly Beds®, rainforest showers and more. Two exclusive Westin Executive Club floors provide access to our duplex Club Lounge with panoramic views of Millennium City. ... more   less 
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Also Known As:
Westin Gurgaon, New Delhi Hotel Gurgaon

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