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“Fabulous Hotel in Gurgaon” 5 of 5 stars
Review of Westin Gurgaon, New Delhi

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Westin Gurgaon, New Delhi
5.0 of 5 Hotel   |   Number 1, MG Road, Sector 29, Gurgaon 122002, India   |  
Hotel amenities
Ranked #3 of 195 Hotels in Gurgaon
Certificate of Excellence 2014
Sacramento, CA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Fabulous Hotel in Gurgaon”
5 of 5 stars Reviewed March 9, 2013

I spent five nights at the Westin Gurgaon in late Feb/early March. All common areas - lobby, lounging areas, pool, restaurant and work out room are well maintained and comfortable. My King room was large, with a shower and tub area that I wanted to bring home.

All staff from security, front desk, bar, restaurants, and cleaning staff were genuinely kind and considerate. They were welcoming, taking time to ask how you were doing as well as provide guidance and insight on sightseeing. Meals at Prego were tasty, with Seasonal Tastes offering an exceptional buffet and ala carte service.

I highly recommend this Gurgaon hotel and will make this my hotel of choice for future visits to the area.

Room Tip: Rooms facing the pool are much quieter.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, March 12, 2013
Dear KGone,

Thank you for sharing your wonderful experience through Trip Advisor. The ambience of the lobby is designed with series of hand painted glass panes oriented in such a way to give an impression of various moods of Delhi & NCR; providing a relaxing and renewing experience! I am also happy to note that the rooms, the recreational facilities, the Heavenly shower experience and the services were to your great liking and satisfaction. At Westin we take pride in the services we offered and your recognition motivates us to strive harder for excellence. It is indeed very heartening to know that you have had a memorable experience and that you enjoyed the overall product and the ambience of the hotel. Thank you for recommending our Fun Italian venue "Prego" and our all day dining venue "Seasonal Tastes". We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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728 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 9, 2013

In summary, the best hotel for business in Gurgaon, welcoming, well appointed, safe, and all the necessary amenities.

This was the best hotel for me in Gurgaon. It had great speed and complimentary WiFi (though that might have been the business rate inclusion), fantastic gym available 24h, comfortable room, and excellent restaurant. The restaurant was the hi-light for me (and I'm one of those eat to live type people (vs. live to eat)). Quality of the food was excellent at both breakfast and dinner; staff were wonderful (polite, helpful, engaging). The fitness facilities are great, it's possible to get a fully cardiovascular and weight training workout, and there the gym instructor was super helpful and was my own personal trainer whilst I stayed. Room was spacious and comfortable for work and relaxation. I used the airport car service (both there and back), it was fantastic, though probably cheaper options are available, I found the service's reliability, convenience, and comfort worth the money.

Accommodating to the business traveler - absolutely
Fitness facilities - excellent
WiFi - free and of a good speed and reliability
Toiletries - standard Westin issue.

Room Tip: Try try get one on the inside of the arc (you'll know what I mean when you arrive) as those on t...
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Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, March 12, 2013
Dear Ethan R,

It was indeed a pleasure having you stay with us at The Westin Gurgaon, New Delhi and thank you for posting your review on Trip Advisor. We are pleased to note that your stay was comfortable and our facilities & services exceeded your expectations. When a guest travels for business it becomes our responsibility to ensure that we provide the right environment for them to carry out their business in the most efficient and convenient manner. We always pride in creating memorable moments for all our valued guests and your feedback makes us feel proud of our team. Your heartfelt words of praise has been shared with the entire team for whom this will be a tremendous source of inspiration. We run our own transportation services and our pricing for airport transfers are competitive with the other hotels in Gurgaon and thank for complimenting the same as they are reliable than the local taxi services. We our also delighted to note that the food quality and the service at our all day dining venue "Seasonal Tastes" was to your great liking and satisfaction. Thank you for recommending us and we eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 9, 2013

The Westin Gurgaon is my favorite hotel in Gurgaon, India by far and I stayed in it last week and wanted to share my opinion. The hotel itself is quite modern having been built I believe only 3 or 4 years ago. Check in procedures are quite smooth particularly when you have been at the hotel a few times.. They greeted me by name even though I did not use the hotel car service from the airport which is a very nice touch. Check in was done quickly and efficiently. I received the Starwood Platinum upgrade to a suite on the 7th floor and in fact they generally try to get me into the same room every time because they know I like it and am comfortable there. If you are granted lounge access, then the 7th and 8th floors are the best as you can access the lounge without having to take the elevator.

The hotel room itself was very comfortable. Great beds in the typical fashion of Westin Hotels all over the world. Shower is a bit hard to handle because the pressure is so strong and the water generally floods the bathroom area. Two sinks. Plenty of water provided to brush your teeth with if you don't use sink water in India. Bib separate free standing bathtub which I never used given the water shortage issues in India and Gurgaon specifically. There is a living room area as well with a nice couch and desk area. Wifi is no issue and pretty fast.

Down the hall on the 7th floor is a nice lounge with super nice attendants. They are there 24 hours a day and can do check out as well as get you anything you need. Always good food, drinks, and stacks available and the mini dinner at 6:30pm is very popular. Eating is not an issue in this hotel as they have many restaurants. Like most Indian hotels, they have a big breakfast on the main level with almost any kind of food you want. Also in typical Indian fashion, at breakfast the wait staff is not necessarily smart enough to know that 4 other people have already asked you if you want coffee or tea-a pet peeve of mine in India. Nice workout area, nice spa area, and overall a very good hotel that you will be super comfortable at.

The room I had was very nice. It had a separate bedroom and sitting area with a couch and desk. The couch is one of those L shaped loungers so you can sit there with your feet up and relax and read. Two TVs one in the bedroom and one in the sittingarea.

Room Tip: If your room faces the subway system, you may notice excess noise from the subway passing through ev...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, March 12, 2013
Dear josephlandes,

Thank you for your valuable feedback! It’s inspiring to know your over all stay experience and comments on our facilities and services. The rooms are designed to provide a right environment for all business travelers, to carry out their business in the most efficient and convenient manner. Thank your complimenting our Signature Westin Heavenly bed. Your heartfelt words of praise has been shared with the entire team for whom this will be a tremendous source of inspiration. At Westin we take pride in serving our guests in a personal, instinctive manner and provide them with memorable experiences. As a valued Starwood Preferred guest your comfort and experience is our primary concern. Thank you for complimenting our Executive Lounge services and the buffet breakfast spread. We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2013

Excellent service sums up my experience there. Food is very good and they are happy to add extra spice or remove the spice to your personal likening. Club rooms are large and very comfortable, nice gym work out area and pool area, over all just a an excellent choice for the corporate. or family traveler. What really impressed me though was the excellent customer service. Lobby bar guys were awesome!! along with the entire staff. Will be back for sure!!

Room Tip: Go for the club level room includes breakfast and club access for free drinks and snacks and really...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, March 12, 2013
Dear greg e,

Thank you for sharing your wonderful experience through Tripadvisor. All of us are delighted to learn that you enjoyed your stay at Westin. The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers amid the chaos of the city and is designed is provide a relaxing and renewing experience for your stay. We always pride in creating memorable moments for all our valued guests and your feedback makes us feel proud of our team. Thank you for complimenting our Executive Lounge services. We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiev, Ukraine
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2013 via mobile

This is probably the best hotel in Gurgaon. Pick up, check in was smooth. Excellent service, u give a call, next minute it is there....
I did not try the restaurants here but hope will be good.
One thing which I definitely quote, the best thing in this hotel is the staff....high regards to the trainer.
. Highly recommend, will definitely stay here next time.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, March 9, 2013
Dear jayant1999,

Thank you for sharing your wonderful experience through Trip Advisor. We are also delighted to know that your stay was comfortable and our facilities & services provided with a relaxing and renewing experience! Your words perfectly define Westin experience which enables mental and physical wellness infused with optimism so that our guests leave every Westin experience feeling better than they did when they arrived. Your heartfelt words of praise has been shared with the entire team for whom this will be a tremendous source of inspiration. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LONDON
Top Contributor
137 reviews 137 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed March 7, 2013

I have recently spent 11 nights here on a business trip, its a sanctuary from the madness that is gurgaon and the restaurants are very good. The rooms are very comfortable and the bed is divine and i have had some very good quality sleep since being here. The staff are generally all of a very high standard in terms of customer care and generally cannot do enough for you.
The hotel as excellent facilities and if I have to come back to gurgaon I would be happy to stay here again.

my only negative comment would be around the very high drinks prices, INR 233 for a can of coke is about 10 times the amount i have paid elsewhere, however overcharging clients for these sorts of things is widespread across all hotels so its not a unique situation.

One final point is the breakfast buffet is among the best I have ever seen, and the only hotel that possibly exceeds it is the shangri la hotel in central hong kong, but only by a whisker.

Room Tip: ask for a room away from the road! - this is india where the horn rules!!, however double glazing cu...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, March 9, 2013
Dear JONMCINERN,

It’s always a pleasure to receive such an elevating feedback as we take pride and strive towards delivering an outstanding guest experience. The rooms are designed to provide a right environment for all business travelers, to carry out their business in the most efficient and convenient manner. Thank your complimenting our Signature Westin Heavenly bed experience and the buffet spread at our all day dining venue “Seasonal Tastes". Your words of appreciation for our associates will motivate them to continue strive for further excellence.
Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2013

The restaurants are lovely..great buffet spread. Beautifully furnished and spacious..I love the way they've done up the whole place..landscaping..flow of water around the edges at the entrance..all amidst a bustling city. The staff is very helpful too.
Must visit..again..and again..

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, March 9, 2013
Dear TA5India,

Thank you for sharing your wonderful experience through Trip Advisor. All of us are delighted to learn that you enjoyed your stay at Westin. The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers amid the chaos of the city and the ambience is designed to provide a relaxing and renewing experience for your stay. We always pride in creating memorable moments for all our valued guests and your feedback makes us feel proud of our team. We are also delighted to know that the Buffet spread at our all day dining venue "Seasonal Tastes" was to your great liking and satisfaction. Thank you for recommending us and we eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Gurgaon, New Delhi

Address: Number 1, MG Road, Sector 29, Gurgaon 122002, India
Location: India > Haryana > Gurgaon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Gurgaon
#3 Business Hotel in Gurgaon
#5 Family Hotel in Gurgaon
#11 Romantic Hotel in Gurgaon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Westin Gurgaon, New Delhi 5*
Number of rooms: 313
Official Description (provided by the hotel):
Access to Business and LeisureLocated on the National Highway in the city's growing business and entertainment district, just 15 minutes from Delhi's Indira Gandhi Airport, we're a short walk from multiple malls and the metro for quick service into Delhi.Health and Enjoyment AboundRenew at the Heavenly Spa by Westin™, recharge in the WestinWORKOUT® Gym or indulge in a refreshing dip in our outdoor pool. A journey of culinary delights awaits in our seven restaurants and bars serving authentic Asian, European, and Indian offerings.Chic Heavenly RetreatsOur 313 spacious guest rooms and suites are decadent sanctuaries with Westin Heavenly Beds®, rainforest showers and more. Two exclusive Westin Executive Club floors provide access to our duplex Club Lounge with panoramic views of Millennium City. ... more   less 
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Also Known As:
Westin Gurgaon, New Delhi Hotel Gurgaon

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