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“Better Than Expected” 5 of 5 stars
Review of Fortune Select Global

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Fortune Select Global
4.0 of 5 Hotel   |   Global Arcade, M.G.Road, Gurgaon 122002, India   |  
Hotel amenities
Ranked #70 of 193 Hotels in Gurgaon
Philadelphia
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Better Than Expected”
5 of 5 stars Reviewed December 11, 2006

This was my first stay at the Fortune Global (3 days total). The hotel is located in a gated business park in a busy section of Gurgaon. Overall, I found the staff to be friendly, the hotel was clean, and the restaurant was nice. The staff at the front desk accomodated my early check-in with ease. I received conflicting reactions to my request for a late check-out, but it was resolved during my final evening in the hotel. The hotel decor was modern and the room was very comfortable (all pictures on the travel sites are accurate). The restaurant had good, reasonably priced food and the staff was very friendly and attentive. The club rooms include the breakfast buffet in the main restaurant. I used the travel desk for all of my car arrangements and did not find it too expensive. There is a minimum of 640 rupees for local drops (10 min) and the airport was 1230 rupees (30 min). The fitness room was also a nice surprise, with lots of cardio equipment, free weights, and a Nautilis machine. The room price was a little high at $270 (possibly due to the value of the dollar) but it was comparable to other hotels. I would stay again when in Gurgaon.

  • Liked — Location
  • Disliked — Price
  • Tips/Secrets — All food in the restaurant is safe to eat
  • Stayed December 2006, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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146 reviews from our community

Traveler rating
    46
    57
    27
    11
    5
See reviews for
10
5
27
113
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Konstanz, Germany
Top Contributor
91 reviews 91 reviews
58 hotel reviews
Reviews in 60 cities Reviews in 60 cities
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed November 21, 2006

Stayed twice this month for business at rate of $US270/night which is extremely high for this level of hotel. Rooms nice and relatively clean, but slippers are not new and look grotty - not for my feet!

Staff went through my luggage, which was locked in my room, twice on the first day. Nothing was taken. I complained to staff and they apologised and assured me it wouldn't happen again. I'm pretty sure it did.

Breakfast was included in room rate but was charged 55 rupee for a bottle of water whilst having breakfast (just ridiculous when you're paying $270US/night and the same water is free in the room).

Drink service in Orchid restaurant diabolically slow - 30 minutes for 2 x soft drinks and 1 x beer - only 10 other customers and 7 floor staff.

Taxi's not available (so they say). Forced to use hotel car which charges by the kilometre and then they drove us hours out of our way so they could charge us more, and didn't take us where we asked.

Was charged double for one Orchid charge on our final bill. Staff then proceeded to get out a calculator and tell me they had to charge me more (in cash) - after double checking the bill I realised this was false and they reluctantly (very reluctantly) gave the money back.

Constantly putting Customer Satisfaction Surveys under your nose, but after being ripped off twice whilst checking out, it's not very satisfying. Now they won't respond to my email of complaint.

  • Liked — Relatively clean and helpful staff (until you have a problem).
  • Disliked — Being constantly ripped off and having staff go through my luggage repeatedly.
  • Tips/Secrets — Don't ask for water at breakfast - you'll be charged.
  • Stayed October 2006, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 11, 2006

Tiering that the hotel personel always tries to trick you in some way.

The hotel have its own taxi service which is overcharged.
If you to try order a taxi the hotel will say that the tax will arrive in two hours, and in the end you have to accept to take their service.

Another example is at breakfast they will ask if you would like coffee (which is part of the price for the breakfast). The next moment they ask if you want water. Ok. Then suddenly he comes with a bill to charge you for that water!

I would not advice this hotel.

Stayed November 2006
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 6, 2006

The staff at this hotel ranges from the very courteous (room tidying, etc.) to the very annoying, particularly the staff at the bar, one of whom I found to act in an unscrupulous manner (ordering a Gin & Tonic I discovered I'd been charged for a double without asking for one - over $20 for a drink! After arguing for 5 minutes over their dubious tactics I ended up being charged for a single).

I found myself constantly being asked if I wanted a meal more expensive than the one I was ordering, an experience that became very tiring very quickly. The access to affordable transport, especially considering its remote location, was very poor - taxi services were avoided by the staff to great lengths to get guests to use their overpriced car service and then taxis were all 'hours away'.

I would not recommend this hotel to others, particularly in comparison to my considerably superior experiences at the Radisson in New Delhi where I moved to after this hotel.

  • Liked — Some of the staff were OK.
  • Disliked — Location, transport options, travel advice, bar service, constant requests for feedback.
  • Stayed August 2006, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fortune Select Global

Address: Global Arcade, M.G.Road, Gurgaon 122002, India
Location: India > Haryana > Gurgaon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#22 Spa Hotel in Gurgaon
#39 Luxury Hotel in Gurgaon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fortune Select Global 4*
Number of rooms: 107
Reservation Options:
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Also Known As:
Fortune Select Global Gurgaon
Fortune Select Global Hotel Gurgaon

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