Honestly, my experience with 5 star Hotels has just been average. Most of them just meet expectations (and perhaps thats what most of us travellers expect), but probably nothing much to write home about.
However, at Fortune, I actually made a call home and discussed the hotel !!! Have not done this in quite some time and my family wondered if I am staying at some Queen's Palace as its only guest !!! :-)
Its not that the my room's bed was embedded with diamonds, but the service was worth its weight in Gold.
One of the incidents was when I was not feeling well and didn't want to go down for Breakfast. Generally hotels do not agree to serving the "free breakfast" in the room (unless you really pester them), but here they not only willingly agreed but almost laid out the whole buffet for me. Apparently the Room Service guy also informed the Lobby Manager that I was not well, and the mnager immediately called to check whether I need a Doctor to come over or can even transport me there or even get me medicines if I so desire. A different manager called me in the evening to check if I was feeling all-right or need assistance. I was touched by the concern. This is what I call exceeding expectations.
I was not a "VIP" guest or whatever their terminology may be, but I sure was treated like one.
I will recommend this hotel to everyone travelling to Guragon for its wonderful services, excellent food, value for money and above all, its genuine concern for guests.
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- Also Known As:
- Fortune Select Global Gurgaon
- Fortune Select Global Hotel Gurgaon