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“Nice experience” 4 of 5 stars
Review of Park Plaza Hotel Gurgaon

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Park Plaza Hotel Gurgaon
4.0 of 5 Hotel   |   B Block, Sushant Lok, Phase 1, Gurgaon 122002, India   |  
Hotel amenities
Ranked #14 of 195 Hotels in Gurgaon
Certificate of Excellence 2014
Bengaluru (Bangalore), India
1 review
“Nice experience”
4 of 5 stars Reviewed May 18, 2014

Hotel is really nice in terms of hospitality.. Room service was also quite decent. Location, infrastructure, room and food quality are to ones liking. Overall, I definitely recommend this hotel.......

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaGurgaon, Front Office Manager at Park Plaza Hotel Gurgaon, responded to this review, May 28, 2014
Dear J P

Greetings !

Thank you very much for your very kind review. It is certainly gratifying to hear your feedback. I am so glad we were able to look after you. It is our endeavor to provide our guests with the best of our services and facilities.

Your words of appreciation will go a long way to motivate the entire team who continue to deliver high level of service to our valued guests.

I look forward to the opportunity of welcoming you back to Park Plaza Gurgaon.

Sincerely

Amitabh Rajan

Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Mumbai (Bombay), India
Top Contributor
81 reviews 81 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 2, 2014

As usual it was quick business stay.. Reached the hotel only by 10pm, simple smooth check in process. Room was good enough no complaints. AC initially was not cooling which towards late night was ok.

Hot water in the room was good. Room service & housekeeping were very prompt in responding. Check out was smooth too. Breakfast spread was good & food tasted good as well. The milk in the coffee was a mood put off however...

Over all a nice no complaints stay. ( sorry some problem in the app, I didn't experience the spa, but it's selecting as spa being terrible)

Room Tip: I stayed on the 1st floor which was quick to reach the lobby...
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaGurgaon, Front Office Manager at Park Plaza Hotel Gurgaon, responded to this review, May 28, 2014
Dear Vaishali

Thank you very much for your very kind review. It is certainly gratifying to hear your feedback. I am so glad we were able to look after you. It is our endeavor to provide our guests with the best of our services and facilities.

Your words of appreciation will go a long way to motivate the entire team who continue to deliver high level of service to our valued guests.

I look forward to the opportunity of welcoming you back to Park Plaza Gurgaon.

Sincerely

Amitabh Rajan

Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 27, 2014

Wonderfull place to stay , great service , i would recommend this to every one its original price is a lil expensive though , still u might get a good offer. Man they expect you to write a big review n how would i know if its 200 words . Common guys submit it already

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaGurgaon, Front Office Manager at Park Plaza Hotel Gurgaon, responded to this review, May 28, 2014
Dear Rajat

Thank you very much for your very kind review. It is certainly gratifying to hear your feedback. I am so glad we were able to look after you. It is our endeavor to provide our guests with the best of our services and facilities.

Regarding discounts we have various promotions for most part of the year wherein we offer discounts or value add-ons on our room and F&B. We will keep you posted through email.

Regards

Amitabh Rajan

Front Office Manager
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Hadleigh, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2014

We stayed 10 nights and had an excellent stay. The facilities are good and the staff were all helpful, efficient and friendly. A hotel for Indian and international guests. A small quibble : as an international visitor I would hope that the hotel would help some of the friendly customer-facing staff (e.g. drivers) improve their English. For 5 stars some of the decor, carpets and furniture would need refreshing, but all in all an excellent efficient hotel which I can highly recommend.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaGurgaon, Front Office Manager at Park Plaza Hotel Gurgaon, responded to this review, May 28, 2014
Dear Guest

We appreciate you taking the time to complete our customer satisfaction survey for Park Plaza Gurgaon. Your appreciation has given our associates a shot in the arm and a renewed energy to strive harder.

We have also made a note of your suggestion regarding Driver' communication and Cleanliness and have briefed the team accordingly.We appreciate such critique which enables us to re-look at our product and processes and further fine tune them.

We assure you of a better experience on your next visit. If you'd like, you can reach me at the phone number listed below. It would be a pleasure to personally discuss with you any more specifics and / or suggestions you'd like to offer.

Sincerely

Amitabh Rajan

Front Office Manager
+91 9711009920
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
194 reviews 194 reviews
70 hotel reviews
Reviews in 76 cities Reviews in 76 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed March 9, 2014

We stayed here for convenience to attend a wedding next door at The Palms.
Our room (102, executive suite) was very large, but furnishings were basic and stained. The bed was firm but fine, The bathroom was enormous, with a great shower.
The floor is called wooden, but is wood-look vinyl, and very noisy and squeaky.
TVs had patchy reception. A/C worked well.
Staff were enthusiastic but no well trained, with may requests forgotten.
Coffee shop is average at best.
Location is a problem generally. It is not easy to access the Rapid Metro, traffic is chaos. You really need a car and driver.
Is really only a 3 star property.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaGurgaon, General Manager at Park Plaza Hotel Gurgaon, responded to this review, March 12, 2014
Dear Guest

We appreciate you taking the time to complete our customer satisfaction survey for Park Plaza Gurgaon.

In reviewing your response I noticed areas where we have fallen short of the standards we aspire for. We apologize for the concerns you have about your experience at this hotel. I have taken up your feedback very strongly with the concerned department heads and have put corrective action plan into place.

We appreciate such critique which enables us to re-look at our product and processes and further fine tune them.

Sincerely

Vinay Nair
+91 9711009928
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 26, 2014

Very disappointed. Bad service. I have no idea how the trip advisor gave them the award of best hotel 2013. Went for dinner the waiter seemed untrained. Asked for soup it never reached. One asked for room temperature soda , frozen soda was given not once but 4 times. Asked for prawn snacks what came was a prawn curry with rice as appetizer. Called for restaurant manager, never came. We were told all managers have left. Very um professional. Would never recommend anyone.

Stayed February 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaGurgaon, Manager at Park Plaza Hotel Gurgaon, responded to this review, March 12, 2014
Dear Sudha

Please accept my sincere apologies for the inconvenience you have experienced during your recent stay at our hotel.

At Park Plaza Gurgaon, we take pride in ensuring our customer’s satisfaction; and in our product and services and clearly we have not been able to achieve the standards we aspire for this time.

I completely agree with you and admit that the matter could have been handled differently and staff could have been more proactive. I request you to please treat this as a one off instance and not the level of service that Park Plaza Hotels worldwide are renowned for.

As a gesture of concern over this matter, and in an effort to restore your faith in our hotel, we would appreciate having an opportunity to welcome you back as our guest.

Kindly contact me at +91 9711009930 . It would be a pleasure to personally discuss with you any specifics and / or suggestions you'd like to offer.

Sincerely

Alok Kumar

F&B Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 9, 2014

Absolutely brilliant location. Especially if you intend to use the Metro. (Warning: Requires the 'conventional' hop skip jump across the busy intersection!). The hotel itself has been around for a while and has quite a few pluses - The in-house 'Kebab Factory', Roomy living and working spaces, reliable and fast WiFi & a great breakfast buffet spread.
That said there is definite room for improvement - especially in the guest services area: everything seems slow and happens on Demand/Request - not proactively. For the price you pay, one would expect that thrown in! There was a case of delay in releasing the baggage from the cloakroom hold, a erroneous bill charge - they accepted it was their fault but had already charged my card...so..
Yet, the advantages outweigh the slip ups for me & I think I will be returning if they offer a more competitive rate to a frequent business traveller.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Hotel Gurgaon

Address: B Block, Sushant Lok, Phase 1, Gurgaon 122002, India
Location: India > Haryana > Gurgaon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Gurgaon
#11 Luxury Hotel in Gurgaon
#11 Business Hotel in Gurgaon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Hotel Gurgaon 4*
Number of rooms: 45
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Also Known As:
Park Plaza Gurgaon
Gurgaon Park Plaza

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