I stayed at the Park Plaza for about a week. Overall, the hotel is comfortable, and there is an honest attempt to provide good service, but I frankly wasn't that impressed by this place. I will not book here again next time I need to come to Gurgaon.
I asked for a non-smoking room, and they gave me a smoking room. When I complained, they apologized and said they would fix it. Well, the way they fixed it was to have someone go in, take out the ashtrays, and give me back the same room. I was too tired to argue, as my flight had arrived at 2:30am.
The floor of the room is some type of laminate (like Pergo), so those allergic to carpets would find this a plus.
The towels are surprisingly low quality. They look nice and fluffy, but it turns out they don't really wick away moisture, as if they weren't really made of 100% cotton. I needed use at least two towels to dry off after the shower.
One afternoon I took a shower, and found there was no hot water. I had to take a tepid shower.
I called the front desk to ask for a plug adapter, and they said they would send one up. It never arrived. Later I grabbed one from the front desk myself.
The room service food is not very good. In my previous trip to India I had stayed at the Fortune Select, and the room service food there was excellent! But at the Park Plaza, the food was just passable. The fish and chips were horrible, the biriyani was so-so, and the tandoori chicken was tasty, but the portion was small.
The breakfast and lunch/dinner buffet has a crowd of waiters and busboys hanging around. Frankly, they are not that helpful, and get in the way. I mean, they try to be helpful, but there are so many of them trying to help that it's kind of annoying. For example, when I reached for a plate, someone would always jump in front of me to grab a plate first, and hand it to me. The food is okay, not great.
The coffee they serve is absolutely horrible. Literally the worst coffee I had in my life. Stick to drinking tea, or Nescafe if you must.
The AC at the gym was turned off, and I phoned the front desk asking them to turn it on. They said they would do it, but by the time I was done with my workout, the AC was still off.
The WiFi signal in my room was very low -- about 10-20% in my meter (in the red zone.) In some parts of the room I couldn't get a signal, so web surfing sitting in the bed was not an option. Internet was overpriced, but that's par for the course.
Frequent power breaks, but that's usual in India. Don't freak out if you happen to be in the elevator.
The hotel travel agent charges an absurdly expensive rate for a day trip to visit Agra (the Taj Mahal.) Call a tour agent directly for much better rates (they are listed in the Delhi guidebook and map in the room.)
Bottom line: nice try, but I won't be going back.
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- Also Known As:
- Park Plaza Gurgaon
- Gurgaon Park Plaza