After having heard so much about Mamagoto from friends I decided to give it a try. I am a great fan of Asian cuisine and have tried all sorts of Asian food restaurants and street food. Mamagoto was however an average experience and if I consider the money I paid, it was below average.
We were 4 adults and 3 very small kids and the host gave us a table of 4 which was at a cluttered end almost overlapping with the table next to us. That is acceptable considering it was crowded on a Friday night, but what I fail to comprehend is that the designer of the restaurant has paid little attention to placement of tables and more attention to the decor on the wall which I felt was already too cluttered. The restaurant as you enter gives a feel of a food court rather than a comfortable dining space and the management seems to have tried to force in as many covers with disregard to the diner's experience. So even though the decor is bright and lively it fails miserably.
Service for me starts as soon as are being taken to the table. If you leave just one Menu at the table with 4 adults, there is bound to be confusion. I have always maintained a restaurant should not shortchange of try to fleece you. I might be old school but if a mineral water bottle is being charged the server has to inform the guest of the same and offer them a choice of an alternative equally clean water and not the other way round. After having asked (slightly loudly) for the menu I had to raise my hand to attract the waiter's attention even though there were a lot of them but they just seemed so busy. This is more of a training issue for me rather than the waiter's attitude because besides this confusion the waiters were well mannered and helpful.
The starters were ordinary, we ordered Mix-veg Tempura (and from the vegetarian feedback it was nothing great and half of it was left untouched) and fried Calamari was "let's just say I have tasted much much better here in in Delhi itself". The Calamari seemed to be malnutritioned and surprisingly they did not serve with a sauce. The Sweet-corn chicken soup was just about good and I enjoyed that. The Teriyaki meal in bowl with Tofu looked yum and the Vegetarian feedback was good for it.
I had heard some good things about the Bacon wrapped Prawns from the restaurant's Robata Grill menu, but sadly it was not meant to be. When I was ready to order, the waiter with his smile told me nothing on the Grill is available as their exhaust is not working. I told him that I had specially come for this and is he sure that nothing can be done about it. He was just smiling clueless (much like a customer care executive of a call center told to repeat his rehearsed lines). I had to settle for lime + Chilli Prawns which I would recommend if you are a seafood lover. The gravy was nice and smooth and not too spicy. But, I even mentioned it to the feedback at the restaurant itself that they should make sure all items on the menu are available especially on such a busy weekend night and frivolous excuses like an exhaust not working are highly unprofessional.
The desserts are good and the Mocha cheesecake is highly recommended, though caramel sponge cake with toffee sauce was not available and we had to give that a skip too.
Overall for me it was a below average experience and I would probably not go back.
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