Stayed at Taj Vivanta for 2 nights for the business trip.
The biggest disappointment was in terms of service. Had a dinner at the hotel, much to our disappointment. The service was extremely slow and had to ask repeatedly for a few things. Even after the dinner was done, it took a long time for them to present with the cheque. And even though we had specifically asked for separate bills, they forgot that part. When you are paying for expensive food, you expect equally good service.
The rooms are very good in terms of facilities and interior and view from the room. Rooms were generally clean and well-maintained.
Overall, though good property, still could do with better service.
P.S : After posting the review I got call from the manager about our experience and he confirmed the problems we came across and acknowledged and promised to take actions on them. Though I'm not changing my rating, but that surely deserves a prop.
- Official Description (provided by the hotel):
- Vivanta by Taj. Tall on style. High on buzz.It's all about being tall. Tall on design. Tall on delight. Tall on surprises. Look up to a whole new high in urban chic. Soak in the space that's creating a cool vibe in NCR's bustling business district. Standing tall in Gurgaon. With nothing short of the coolest bar and speciality restaurants the national capital region has to offer. Drive in within 25 minutes (19km) from the airport in a Jaguar or Land Rover reveling in backseat surprises (we're not revealing here). Or simply walk across from the HUDA City Centre Metro Station, off Exit 7 on the National Highway (NH8). You'll see how we mean business in a quiet efficient way from the moment you step in. Our lobby is a unique mix of chic and classic. This arrival zone sets the tone for guestrooms and banquet facilities that deliver the ultimate in urban relaxation. Get set to be delighted with small surprises from the moment you enter. ... more less
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