hi, just returned from this country club yesterday, and this is one of the worst travel expercience of me and my frends.
from the very begining we were cheated by their office staff, as we have booked 5rooms from their office they told us they will give us rooms in main compound, but as we reached there they told us the rooms were full and they can stay in thier some other property called RESORT GARDEN, which is very far away from the main club. so we argued with them to change our rooms as we are with small kids and cannot travel so long to use club facilties and food everytime. But they were very rude espcially their director ROOP SODHI, one of the worst person i have met in travel industry, she dont have manners to talk to the clients and when we asked for our refund, she started sayin u can do anythin but will not refund u. In the end we were not given rooms so we have to stay in that very compound,the rooms were very shabby and dirty, the bathrooms had a very stinky smell., and there were only one staff to look after 12rooms, so we were again very dejected as we were here to relax but our holiday was total letdown by BEST WESTERN COUNTRY CLUB. Again we were promised by Mrs Roop Sodhi the director, that all the facilties will be provided to our compound, but when we asked for our complimentry snacks and drinks we were asked to pay for it, after again fighting for it we were not given any free treatment and we have to eventully pay for it. At this moment ROOP SODHI was not avaialble for comment.
The worst part was the food service that is here, one of the lousy buffet service i have seen, with no quality of food served, and no attention was made if one is askin for water or anything.
Even as promised by Mrs. Sodhi that she would give us late check out, even that was not kept by her, as by 2pm we were given calls to give up our rooms.
So in all i would say a totally patheic service was given and total false commitment was there. So wat was to be a relaxing holiday with family and frends, it turned out to be a mental harrasment for us. I dont know how BEST WESTERN which is a global brand has done a partnership with them its destroyin thier image in whole world. SO travellers beware of this club and spend a liitle extra and stay in some better resorts or either stay at ur home.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.