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“one stop shop for whole family” 4 of 5 stars
Review of BEST WESTERN Resort Country Club

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BEST WESTERN Resort Country Club
3.5 of 5 Hotel   |   Pachgaon - Mohammadpur Road | Near Manesar, Gurgaon 122002, India   |  
Hotel amenities
Ranked #88 of 195 Hotels in Gurgaon
Bhatinda, Punjab, India
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“one stop shop for whole family”
4 of 5 stars Reviewed March 11, 2013

I was a little skeptical about the place after reading the reviews, but i guess they are absolutely individual. We went in a group of age range 9 months to 39 yrs and am sure there was a lot to do for each one. The property is fabulous, big lawns that are landscaped nicely and very well maintained. The rooms, yummy food, pool, rides, badminton and tennis court, cricket nets, camel and horse ride, goat cart ride everything is very nicely taken care off.
A special mention here about the food, there is a wide variety of food on offer and a special appreciation for their chef for the range of desserts he prepares.
Last but not the least, extremely helpful and courteous staff. They were extra sweet and patient with kids too. Never saw anyone in a foul mood. overall a great vacation, thanks an awfully lovely company of sweet friends and a very nice place. HIGHLY RECOMMENDED.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review, November 21, 2013
Dear Dr.Shreshtha,

So far we have been getting reviews of all our guests on our own feedback forms.

As we are now registered with this travel website, we are pleased to respond to your pending review & regret the delay in response.

We thank you for affording us the opportunity to host your stay at Best Western Resort Country Club. We are happy to note that you had a comfortable stay at the resort.

We are looking forward to the opportunity to serve you in the future also


Regards.
Roop Sodhi
Executive Director – Club
Best Western Resort Country Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

168 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
New Delhi, India
Top Contributor
60 reviews 60 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed March 7, 2013

Some key points that might help you
1. Location: The resort is located approx 20-25 Km from the Gurgaon-Jaipur toll. There is a 5Km stretch from the highway which is not very good. The road is broken and uneven at many places. You must have your own transport to reach there.
2. Rooms: I found that the rooms are not very spacious. The rooms size is Ok and there are not much facilities provide in the room. The bathrooms are hygienic and clean. The bed was comfortable but medium sized. There is problem with the security/ key system of the rooms. You need to get the room access card activated every day or you'll be locked outside your room. In case your room is far away from the reception, enjoy half-a-mile walk back to the reception.
3. Resort: The resort is neat and clean. the landscaping was good but the grass in some areas not not planted properly. The resort is decorated with plantation, flowers and decorative material. It also houses some domestic animals like rabbits, swans, goat, horse etc.
4. Facilities: The resort offers many facilities like badminton, lawn tennis, basketball, net cricket, goat ride, horse & camel ride, caterpillar ride (for kids), table tennis, snooker, golf etc. Kids really enjoy all such games. the resort also houses a disc (though very small) that is operational every evening and can be used by the people living in the resort. The swimming pool is available for the kids as well as for adults. The only BIG plus for the resort.
5. Staff: Staff is very slow and usually takes a lot of time to resolve your queries or catering to your request. The staff at the restaurant is not good and many times do not even respond to you. Negative points for this.
6. Food: They offer buffet breakfast/ lunch and dinner but lacks good taste. If you are a foodie, you'll not enjoy much of it.

Overall, I found it to be overly priced compared to the service you get.

Room Tip: All rooms are same so try to take room that is closer to the reception/ pool/ restaurant.
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review, November 21, 2013
Dera Mr.Bansal,

So far we have been getting reviews of all our guests on our own feedback forms.

As we are now registered with this travel website, we are pleased to respond to your pending review & regret the delay in response.

We thank you for staying at our resort & affording us the opportunity to serve you. It has always been our endeavor to continually upgrade our facilities & services, to provide the best to our guests which they rightly deserve !

We thank you for your valuable feedback & assure you that on your next visit to our resort, you will find our facilities more than your expectation.

We are also pleased to inform you that our link road has been reconstructed & now our guests have comfortable drive on the road.

Regards.

Roop Sodhi
Executive Director – Club
Best Western Resort Country Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meerut, India
Top Contributor
108 reviews 108 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed February 26, 2013

Location is very far placed with poor approach road, very slow check in service, rooms are spacious but with poorly functioning air conditioners, generator back up is poor, so avoid in peak summer months. The room service is slow , might be because property is very much spread out. The pool is not clean , cycling track is good, gym/ fitness center is good. The restaurant and food is average, breakfast was good. Overall experience was just OK. Probably they are not able to manage such a bi property professionally, they need need some good professional managers and some good and efficient power back up.

Stayed April 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review, November 21, 2013
Dear Dr N K S,

So far we have been getting reviews of all our guests on our own feedback forms.

As we are now registered with this travel website, we are pleased to respond to your pending review & regret the delay in response.

We thank you for staying at our resort & affording us the opportunity to serve you. It has always been our endeavor to continually upgrade our facilities & services, to provide the best to our guests which they rightly deserve !

We thank you for your valuable feedback & assure you that on your next visit to our resort, you will find our facilities more than your expectation.

We are also pleased to inform you that our link road has been reconstructed & now our guests have comfortable drive on the road.

Regards.

Roop Sodhi
Executive Director – Club
Best Western Resort Country Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 7, 2013

We stayed here on a relaxing visit in early December 2012. The hotel is a 90mins car ride from Delhi international airport. The journey takes you from well build highways and through a very rural village in manesar. But as soon as the large gates open the resort its a very different world spread over acres of land. After a long journey the arrival welcome was very good and impressive. A typical Indian welcome with flower garlands and welcome drinks.
The reception staff were very helpful and efficient. After Check-in we were shown straight up to the room by the bellman. The first impression of the room was OK. But looking further into details Bathroom needed a full refurbishment and the Housekeeping linen needs to be changed for sure. All the electrical units were functional but with the 21st century you guys need to Upgrade to the next level. Powercuts were frequent but I guess generators use to start within 5-10 mins.
There's a disco which plays some funky punjabi and bollywood beats with reasonable priced drinks.
The restaurant's Ala carte food is highly recommended for dinner and breakfast and believe it or not but the food had great taste then some famous restaurants in Delhi.(Do not opt for the Buffet)
As we stayed for only three nights we did not use all the resort facilities. But we had a walk around the resort and found that it needs a major upgrade in most of its facilities and Villas.
The stay overall was enjoyable and thank you to all the staff who took care of us.

Room Tip: Ask for rooms near the reception or the restaurant or else expect to walk five mins to your room. Wi...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review, November 21, 2013
Dear Mr.Dhaval,

So far we have been getting reviews of all our guests on our own feedback forms.

As we are now registered with this travel website, we are pleased to respond to your pending review & regret the delay in response.

We thank you for affording us the opportunity to host your stay at Best Western Resort Country Club. We are happy to note that you had a comfortable stay at the resort.

We are looking forward to the opportunity to serve you in the future also


Regards.
Roop Sodhi
Executive Director – Club
Best Western Resort Country Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new delhi
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 7, 2013

Went on a business trip with about 40 people. Not recommended at all. Horrible service. Torn linen not changed for 3 days. Not maintained properly. Staff not courteous at all. Housekeeping services do not exist and staf will say a no on your face. I would caution everyone who plans to go there. The approach road is also bad. Sheer waste of money.

Rashmi Chawla

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review, November 21, 2013
Dear Ms.Rashmi,

So far we have been getting reviews of all our guests on our own feedback forms.

As we are now registered with this travel website, we are pleased to respond to your pending review & regret the delay in response.

We thank you for staying at our resort & affording us the opportunity to serve you. It has always been our endeavor to continually upgrade our facilities & services, to provide the best to our guests which they rightly deserve !

We thank you for your valuable feedback & assure you that on your next visit to our resort, you will find our facilities more than your expectation.

We are also pleased to inform you that our link road has been reconstructed & now our guests have comfortable drive on the road.

Regards.

Roop Sodhi
Executive Director – Club
Best Western Resort Country Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 27, 2013

Best western is located in midst the natural beauty of aravlis in Manesar and is spread in acres. Firstly i would like to mention the rooms and services are not comparable to any Best Western grade of proprties and room ambence ,service is comparable to 2 star and 3 star properties and therefore please do not get carried away with the name . This property is good for weekend getaways away from city life and a good place to relax. Overall just average.

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review, November 21, 2013
Dear Mr. Amit Jain,

So far we have been getting reviews of all our guests on our own feedback forms.

As we are now registered with this travel website, we are pleased to respond to your pending review & regret the delay in response.

We thank you for staying at our resort & affording us the opportunity to serve you. It has always been our endeavor to continually upgrade our facilities & services, to provide the best to our guests which they rightly deserve !

We thank you for your valuable feedback & assure you that on your next visit to our resort, you will find our facilities more than your expectation.

We are also pleased to inform you that our link road has been reconstructed & now our guests have comfortable drive on the road.

Regards.
Roop Sodhi
Executive Director – Club
Best Western Resort Country Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed January 26, 2013

Went here on an office offsite, and found the place clean and reasonably. The rooms were a little worn out and the grass a little uneven, but overall nothing that makes you move out.
What makes things interesting is that this place sells itself like a weekend getaway resort, which I dont think it is up to.

Overall: About average

Room Tip: Rooms dont differ that much, so try and pick the ones which are closer to the restaurant.
See more room tips
  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poonam A, AM-Advertising & Sales Promotion at BEST WESTERN Resort Country Club, responded to this review, November 21, 2013
Dear Mr. Cmandal,

So far we have been getting reviews of all our guests on our own feedback forms.

As we are now registered with this travel website, we are pleased to respond to your pending review & regret the delay in response.

We thank you for staying at our resort & affording us the opportunity to serve you. It has always been our endeavor to continually upgrade our facilities & services, to provide the best to our guests which they rightly deserve !

We thank you for your valuable feedback & assure you that on your next visit to our resort, you will find our facilities more than your expectation.

We are also pleased to inform you that our link road has been reconstructed & now our guests have comfortable drive on the road.

Regards.

Roop Sodhi
Executive Director – Club
Best Western Resort Country Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Resort Country Club

Address: Pachgaon - Mohammadpur Road | Near Manesar, Gurgaon 122002, India
Location: India > Haryana > Gurgaon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 195 Hotels in Gurgaon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Resort Country Club 3.5*
Number of rooms: 125
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Also Known As:
Best Western Resort Country Club Hotel Gurgaon
Gurgaon Best Western
Best Western Gurgaon

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