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“Taking Service Standards to another level” 5 of 5 stars
Review of Eest

Eest
Road No. 1 Mehrauli Gurgaon Road | The Westin Hotel, 1st Floor, Sector 29, Gurgaon 122002 , India
124-4977823-0
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Ranked #19 of 1,634 Restaurants in Gurgaon
Certificate of Excellence 2014
Price range: $18 - $85
Cuisines: Chinese, Japanese, Thai, Korean, Vietnamese
Dining options: Breakfast, Delivery, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Delivery, Late Night, Reservations
Gurgaon, India
Senior Contributor
30 reviews 30 reviews
19 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Taking Service Standards to another level”
5 of 5 stars Reviewed September 3, 2013

While EEST is a regular visit, this particular vist was special. It was my daughter's 9th Birthday and she was extremely keen to go to westin and dine at the Private Dining Room of EEST. Just one call to the Restaurabt Manager- Dipanita as also Mr Amit and they not only organized the PDR but a cake, decorations et all to make the whole experience extremely special for her. The food was extremely customized. We have noticed that at EEST, they are extremely flexible to accomodate all the special requests on the ingredients. The Thai Curry was exceptional as also the sushi, the chinese greens, a couple of starters. The dimsums could have been better but the whole restaurant had us bowled over with the service and the personalization. We shall keep visiting this place again and again.. Thanks Dipanita and Amit and the entire team at Westin.

  • Visited August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Eest, responded to this review, September 10, 2013
Dear Nitin280574,

Thank you for your inspiring feedback and for complimenting our Signature Modern Asian Venue “EEST”. The overall ambience of the venue is designed to provide a relaxing and a renewing experience. We are also delighted to note that the food and the service was to your great liking and satisfaction. Your words of appreciation for our associates in particular “Amit” and “Dipanita” encourages them to continue striving for excellence. It has always been our focus to provide our valued guests with personalized service. Thank you for recommending us and we look forward to welcoming you back for many more enriching experiences.

be inspired, be renewed
Sanjay Sharma
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 reviews from our community

Visitor rating
    125
    29
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    5
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Gurgaon, India
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent food”
5 of 5 stars Reviewed September 3, 2013

I have ben to EEST many times and everytime I have come impressed. This time I was determined to write a review about the restaurant & food.

"Vow" is the word to summarize the great combination of food,ambience and service at EEST.
Everything including ambience from the moment you entere the place, to eversmiling servers (with great food knowledge) and excellent food is par excellence here.
If you are looking for a proper fine dine expereience with quality ambience and excellent PAN Asian food, dont think much, simply head to EEST, and I bet you'll come impressed.

Keep it up guys!!

  • Visited September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Eest, responded to this review, September 10, 2013
Dear Vikas12345,

It brings me immense pleasure to receive such positive feedback from our discerning guests and I’m glad to note that the food and the service at our Modern Asian Venue “EEST” was to your great liking and satisfying. Your generous compliments have been shared with the entire team for whom this is a tremendous source of inspiration. At Westin we take pride in serving our guests in a personal and instinctive manner and provide them with memorable experiences. The overall ambience of the venue offers guests a deeply satisfying dining experience. Thank you for recommending us and we eagerly look forward to welcoming you back for many more enriching moments.

be inspired, be renewed
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Top Contributor
107 reviews 107 reviews
61 restaurant reviews
Reviews in 39 cities Reviews in 39 cities
62 helpful votes 62 helpful votes
“Good Pan Asian food.”
4 of 5 stars Reviewed August 27, 2013

Now that we were at Pan asian restaurant, we decided to have chinese, japanese as well as Thai flavours. The family wanted chinese so we went for Chicken in black bean sauce and XO chicken fried rice and Haka Noodles. We decided to give food some flavours so went for Tori Teriyaki and Goong-Thod Kratiem. Goong Thod Kratiem were small prawns (shrimps) in garlic and some white pepper. This was made well and we liked it.
Tori teriyaki is a staple lunch for the Japanese. It is grilled chicken pcs with teriyaki sause which gives it a sheen. Care is taken that only those parts of chicken are used which makes the chicken pcs soft. The skin is left intact and it has fair amount of sauce and some taste of ginger. Sesame seeds are added from the top. It is a sweetish dish but tastes pretty good.
There were some issues regarding the housekeeping and I did report the matter to the management the next day and they promised to be more vigilant about it.
Eest has maintained its quality since the time it has opened and the chefs are doing a good job.

  • Visited August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Eest, responded to this review, August 29, 2013
Dear Rohinarora,

It brings me immense pleasure to receive such positive feedback from our discerning guests and I’m glad to note that the food and the service at our Modern Asian Venue “EEST” was to your great liking and satisfying. Your generous compliments have been shared with the entire team for whom this is a tremendous source of inspiration. At Westin we take pride in serving our guests in a personal and instinctive manner and provide them with memorable experiences. Your feedback on housekeeping services is being shared with the Executive Housekeeper and I assure you that the necessary actions are taken to avoid recurrence of any such incident in the future with any of our valued guests. We thank you once again for your valuable feedback and look forward to the pleasure of your continued visits and assure you of the best service and hospitality.

be inspired, be renewed
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
49 reviews 49 reviews
15 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
119 helpful votes 119 helpful votes
“Excellent Restaurant”
5 of 5 stars Reviewed August 14, 2013

I have eaten at EEST many times during my stays at the Westin Hotel and each and every time I dine there I’m exceptionally impressed with the quality of service, food and attention to detail. In my view the food is outstanding and has a wide variety of different dishes. On my last few experience I have simply asked the talent chiefs to prepare me something for both my start and main dishes, and each time they surprised me with the quality of food and variety of ingredients and tastes.

All the staff are fantastic and provide great attention to detail and make you feel very welcomed. Special mention to Vipin who in my view is simple a star at the Westin and a great asset to the SPG team.

Keep up the fantastic work.

  • Visited August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Eest, responded to this review, August 16, 2013
Dear Andy O,

I would like to extend my sincere thanks for sharing your inspiring feedback! It’ is always a pleasure to hear good comments as we take pride and strive towards delivering an outstanding guest experience. We are also delighted to note that the food and the services at our signature Modern Asian venue “EEST” was to your great liking and satisfaction. Your positive words for our associates in particular “Vipin” motivates them to deliver further excellence. At Westin we take pride in serving our guests in a personal, instinctive manner and provide them with memorable experiences. Thank you for recommending us and we look forward to welcoming you back for may more enchricing moments.

be inspired, be renewed
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Senior Reviewer
10 reviews 10 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nice oriental food”
4 of 5 stars Reviewed August 13, 2013

Nice menu with a good selection of Thai, Chinese and Japanese food - we ordered dimsums and Thai entrees. Both were flavorful - but it took forever to come.

  • Visited July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Eest, responded to this review, August 16, 2013
Dear krishnan_sundaram,

Thank you for your valuable feedback and for complimenting our signature Modern Asian venue “EEST”. We are also delighted to note that the food offered was to your great liking and satisfaction. I have shared your feedback on the service aspect with the Food & Beverage Manager and I assure you all possible corrective measures will be taken in order to evade recurrence of any such incidents in the future.Rest assured, necessary training has been given to the service team associates, so that they can reach their potential in areas of various guest services and satisfaction! Guest feedback is valuable to us as it helps us to continually improve the quality of our customer service. Please let us know whenever you are coming to the hotel and we would ensure you get to see and savor the best of our services. Looking forward to having an opportunity to serve you again and welcoming you to renewal!

be inspired, be renewed
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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